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<H1>[Mageia-webteam] Forums structure : support catregory</H1>
<B>Ahmad Samir</B>
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TITLE="[Mageia-webteam] Forums structure : support catregory">ahmadsamir3891 at gmail.com
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<I>Thu Mar 31 20:49:19 CEST 2011</I>
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<PRE>On 25 March 2011 06:16, Ahmad Samir <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-webteam">ahmadsamir3891 at gmail.com</A>> wrote:
><i> On 23 March 2011 01:24, Maât <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-webteam">maat-ml at vilarem.net</A>> wrote:
</I>>><i> Hi there,
</I>>><i>
</I>>><i> ahmad(78) and i have had a talk on irc about this part of the forum.
</I>>><i>
</I>>><i> we agreed to disagree on the subject so this leaded us to search for more points of views / comments / suggestions about it.
</I>>><i>
</I>>><i> my first structure was just 2 forums :
</I>>><i> -- Basic support
</I>>><i> -- Advanced support
</I>>><i>
</I>>><i> He pushed 3 forums :
</I>>><i> -- Software
</I>>><i> -- Printers and printing
</I>>><i> -- Networking
</I>>><i>
</I>>><i> Then i tried to use sub-forums under "Basic support" :
</I>>><i> -- Networking
</I>>><i> -- Video
</I>>><i> -- Sound
</I>>><i> -- Printers and printing
</I>>><i>
</I>>><i> What do you think ?
</I>><i>
</I>><i> Here's my proposal (based on my usage of the mandriva forums previously, the
</I>><i> English speaking section).
</I>><i>
</I>><i> I am not going to talk bout chat/lounge forums, only the support ones.
</I>><i>
</I>><i> IMHO, there should be:
</I>><i>
</I>><i> - Software
</I>><i>  o includes questions on software packages included in the repos (e.g.
</I>><i>    firefox-doesn't-work, kmail-takes-ages-to-get-my-mail, gnome-panel crashes
</I>><i>    at login... etc).
</I>><i>  o Installation problems
</I>><i>    o that includes installer problems ("I don't know how to partition my HD",
</I>><i>      "I don't know where to install the thing called "bootloader""... etc)
</I>><i>  N.B. "Installation" could be a separate forum or a sub-forum of Software.
</I>><i>
</I>><i> - General Hardware
</I>><i>  o Sound cards problems
</I>><i>  o Graphics cards and display problems
</I>><i>  o Hardware problems not covered by Networking and Printers forums
</I>><i>  I'd rather if these ^ forums weren't sub-forums, the posts can be mixed
</I>><i>  (judging by what I saw in the mdv forums, sound and graphics cards forums
</I>><i>   had low-medium traffic)
</I>><i>
</I>><i> - Networking
</I>><i>  o this is a forum where networking experts from the community can reside,
</I>><i>    anything to do with networking problems goes here, NIC chipsets problems,
</I>><i>    wifi problems (software and hardware), routers/switches. Given how much
</I>><i>    networking problems Linux has, this warrants a separate forum. There's such
</I>><i>    a forum in the mdv forums, and it was/is a great success since Germ created
</I>><i>    it.
</I>><i>
</I>><i> - Printers & Printing
</I>><i>  o this is the forum where printing problems can posted; again given how much
</I>><i>    printing issues exist, this warrants a separate forum
</I>><i>
</I>><i> - Cauldron development:
</I>><i>  o this forum is dedicated to problems Cauldron users hit (ideally valid bugs
</I>><i>    should be redirected to bugzilla by the more experienced users).
</I>><i>
</I>><i>
</I>><i>
</I>><i> Personally, I am not in favour of the "Basic" and "Advanced" support layout...
</I>><i> in the end it's all support, there can be a topic that has both basic
</I>><i> and advanced debugging side by side.
</I>><i>
</I>><i> --
</I>><i> Ahmad Samir
</I>><i>
</I>
Ping.
(IMHO, structure changes, if any, should be done early on before the
forums are heavily used....).
--
Ahmad Samir
</PRE>
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