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<H1>[Mageia-dev] [changelog] [RPM] cauldron core/release otrs-3.1.2-1.mga2</H1>
<B>Thierry Vignaud</B>
<A HREF="mailto:mageia-dev%40mageia.org?Subject=Re%3A%20%5BMageia-dev%5D%20%5Bchangelog%5D%20%5BRPM%5D%20cauldron%20core/release%0A%09otrs-3.1.2-1.mga2&In-Reply-To=%3CCAONrEtbEq_R9KBupReT_MeZr_zM%2BoGWLvEeKhs7LpMP00qXwZA%40mail.gmail.com%3E"
TITLE="[Mageia-dev] [changelog] [RPM] cauldron core/release otrs-3.1.2-1.mga2">thierry.vignaud at gmail.com
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<I>Fri Mar 9 21:52:03 CET 2012</I>
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<PRE>On 9 March 2012 16:23, dlucio <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-dev">buildsystem-daemon at mageia.org</A>> wrote:
><i> Description :
</I>><i> The Open Ticket Request System (<A HREF="http://otrs.org/">http://otrs.org/</A>) is a web based ticket system.
</I>><i>
</I>><i> Feedback: <A HREF="https://www.mageia.org/mailman/listinfo/mageia-dev">feedback at otrs.org</A>
</I>
This has nothing to do in %description
><i>  OTRS is an Open source Ticket Request System with many features to manage
</I>><i>  customer telephone calls and e-mails. It is distributed under the GNU
</I>><i>  AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
</I>><i>  FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to
</I>><i>  answer them with a team of agents? You're going to love the OTRS!
</I>
%description should stop right here
><i>  Feature list:
</I>><i>
</I>><i>   Web-Interface:
</I>><i>    - Agent web interface for viewing and working on all customer requests
</I>><i>    - Admin web interface for changing system things
</I>><i>    - Customer web interface for viewing and sending infos to the agents
</I>><i>    - Webinterface with themes support
</I>><i>    - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
</I>><i>       Finnish, French, German, Italian and Spanish)
</I>><i>    - customize the output templates (dtl) release independently
</I>><i>    - Webinterface with attachment support
</I>><i>    - easy and logical to use
</I>><i>
</I>><i>   Email-Interface:
</I>><i>    - PGP support
</I>><i>    - SMIME support
</I>><i>    - MIME support (attachments)
</I>><i>    - dispatching of incoming email via email addess or x-header
</I>><i>    - autoresponders for customers by incoming emails (per queue)
</I>><i>    - email-notification to the agent by new tickets, follow ups or lock timeouts
</I>><i>
</I>><i>   Ticket:
</I>><i>    - custom queue view and queue view of all requests
</I>><i>    - Ticket locking
</I>><i>    - Ticket replies (standard responses)
</I>><i>    - Ticket autoresponders per queue
</I>><i>    - Ticket history, evolution of ticket status and actions taken on ticket
</I>><i>    - abaility to add notes (with different note types) to a ticket
</I>><i>    - Ticket zoom feature
</I>><i>    - Tickets can be bounced or forwarded to other email addresses
</I>><i>    - Ticket can be moved to a different queue (this is helpful if emails are
</I>><i>       for a specific subject)
</I>><i>    - Ticket priority
</I>><i>    - Ticket time accounting
</I>><i>    - Ticket merge feature
</I>><i>    - Ticket ACL support
</I>><i>    - content Fulltext search
</I>><i>
</I>><i>   System:
</I>><i>    - creation and configuration of user accounts, and groups
</I>><i>    - creation of standard responses
</I>><i>    - Signature configuration per queue
</I>><i>    - Salutation configuration per queue
</I>><i>    - email-notification of administrators
</I>><i>    - email-notification sent to problem reporter (by create, locked, deleted,
</I>><i>       moved and closed)
</I>><i>    - submitting update-info (via email or webinterface).
</I>><i>    - deadlines for trouble tickets
</I>><i>    - ASP (activ service providing) support
</I>><i>    - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
</I>><i>    - Ticket number format free setable
</I>><i>    - different levels of permissions/access-rights.
</I>><i>    - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
</I>><i>    - user authentication agains database or ldap directory
</I>><i>    - easy to develope you own addon's (OTRS API)
</I>><i>    - easy to write different frontends (e. g. X11, console, ...)
</I>><i>    - own package manager (e. g. for application modules like webmail, calendar or
</I>><i>       filemanager)
</I>><i>    - a fast and usefull application
</I>
Too long...
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