diff options
| author | Nicolas Vigier <boklm@mageia.org> | 2013-04-14 13:46:12 +0000 |
|---|---|---|
| committer | Nicolas Vigier <boklm@mageia.org> | 2013-04-14 13:46:12 +0000 |
| commit | 1be510f9529cb082f802408b472a77d074b394c0 (patch) | |
| tree | b175f9d5fcb107576dabc768e7bd04d4a3e491a0 /zarb-ml/mageia-dev/2012-March/012876.html | |
| parent | fa5098cf210b23ab4f419913e28af7b1b07dafb2 (diff) | |
| download | archives-master.tar archives-master.tar.gz archives-master.tar.bz2 archives-master.tar.xz archives-master.zip | |
Diffstat (limited to 'zarb-ml/mageia-dev/2012-March/012876.html')
| -rw-r--r-- | zarb-ml/mageia-dev/2012-March/012876.html | 173 |
1 files changed, 173 insertions, 0 deletions
diff --git a/zarb-ml/mageia-dev/2012-March/012876.html b/zarb-ml/mageia-dev/2012-March/012876.html new file mode 100644 index 000000000..37d78cea6 --- /dev/null +++ b/zarb-ml/mageia-dev/2012-March/012876.html @@ -0,0 +1,173 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-dev] [changelog] [RPM] cauldron core/release otrs-3.1.2-1.mga2 + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-dev%40mageia.org?Subject=Re%3A%20%5BMageia-dev%5D%20%5Bchangelog%5D%20%5BRPM%5D%20cauldron%20core/release%0A%09otrs-3.1.2-1.mga2&In-Reply-To=%3CCAONrEtbEq_R9KBupReT_MeZr_zM%2BoGWLvEeKhs7LpMP00qXwZA%40mail.gmail.com%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="012874.html"> + <LINK REL="Next" HREF="012883.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-dev] [changelog] [RPM] cauldron core/release otrs-3.1.2-1.mga2</H1> + <B>Thierry Vignaud</B> + <A HREF="mailto:mageia-dev%40mageia.org?Subject=Re%3A%20%5BMageia-dev%5D%20%5Bchangelog%5D%20%5BRPM%5D%20cauldron%20core/release%0A%09otrs-3.1.2-1.mga2&In-Reply-To=%3CCAONrEtbEq_R9KBupReT_MeZr_zM%2BoGWLvEeKhs7LpMP00qXwZA%40mail.gmail.com%3E" + TITLE="[Mageia-dev] [changelog] [RPM] cauldron core/release otrs-3.1.2-1.mga2">thierry.vignaud at gmail.com + </A><BR> + <I>Fri Mar 9 21:52:03 CET 2012</I> + <P><UL> + <LI>Previous message: <A HREF="012874.html">[Mageia-dev] cleaning in core/updates_testing +</A></li> + <LI>Next message: <A HREF="012883.html">[Mageia-dev] [Freeze] please let in xonotic +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#12876">[ date ]</a> + <a href="thread.html#12876">[ thread ]</a> + <a href="subject.html#12876">[ subject ]</a> + <a href="author.html#12876">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>On 9 March 2012 16:23, dlucio <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-dev">buildsystem-daemon at mageia.org</A>> wrote: +><i> Description : +</I>><i> The Open Ticket Request System (<A HREF="http://otrs.org/">http://otrs.org/</A>) is a web based ticket system. +</I>><i> +</I>><i> Feedback: <A HREF="https://www.mageia.org/mailman/listinfo/mageia-dev">feedback at otrs.org</A> +</I> +This has nothing to do in %description + +><i>  OTRS is an Open source Ticket Request System with many features to manage +</I>><i>  customer telephone calls and e-mails. It is distributed under the GNU +</I>><i>  AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX, +</I>><i>  FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to +</I>><i>  answer them with a team of agents? You're going to love the OTRS! +</I> +%description should stop right here + +><i>  Feature list: +</I>><i> +</I>><i>   Web-Interface: +</I>><i>    - Agent web interface for viewing and working on all customer requests +</I>><i>    - Admin web interface for changing system things +</I>><i>    - Customer web interface for viewing and sending infos to the agents +</I>><i>    - Webinterface with themes support +</I>><i>    - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English, +</I>><i>       Finnish, French, German, Italian and Spanish) +</I>><i>    - customize the output templates (dtl) release independently +</I>><i>    - Webinterface with attachment support +</I>><i>    - easy and logical to use +</I>><i> +</I>><i>   Email-Interface: +</I>><i>    - PGP support +</I>><i>    - SMIME support +</I>><i>    - MIME support (attachments) +</I>><i>    - dispatching of incoming email via email addess or x-header +</I>><i>    - autoresponders for customers by incoming emails (per queue) +</I>><i>    - email-notification to the agent by new tickets, follow ups or lock timeouts +</I>><i> +</I>><i>   Ticket: +</I>><i>    - custom queue view and queue view of all requests +</I>><i>    - Ticket locking +</I>><i>    - Ticket replies (standard responses) +</I>><i>    - Ticket autoresponders per queue +</I>><i>    - Ticket history, evolution of ticket status and actions taken on ticket +</I>><i>    - abaility to add notes (with different note types) to a ticket +</I>><i>    - Ticket zoom feature +</I>><i>    - Tickets can be bounced or forwarded to other email addresses +</I>><i>    - Ticket can be moved to a different queue (this is helpful if emails are +</I>><i>       for a specific subject) +</I>><i>    - Ticket priority +</I>><i>    - Ticket time accounting +</I>><i>    - Ticket merge feature +</I>><i>    - Ticket ACL support +</I>><i>    - content Fulltext search +</I>><i> +</I>><i>   System: +</I>><i>    - creation and configuration of user accounts, and groups +</I>><i>    - creation of standard responses +</I>><i>    - Signature configuration per queue +</I>><i>    - Salutation configuration per queue +</I>><i>    - email-notification of administrators +</I>><i>    - email-notification sent to problem reporter (by create, locked, deleted, +</I>><i>       moved and closed) +</I>><i>    - submitting update-info (via email or webinterface). +</I>><i>    - deadlines for trouble tickets +</I>><i>    - ASP (activ service providing) support +</I>><i>    - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#' +</I>><i>    - Ticket number format free setable +</I>><i>    - different levels of permissions/access-rights. +</I>><i>    - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...) +</I>><i>    - user authentication agains database or ldap directory +</I>><i>    - easy to develope you own addon's (OTRS API) +</I>><i>    - easy to write different frontends (e. g. X11, console, ...) +</I>><i>    - own package manager (e. g. for application modules like webmail, calendar or +</I>><i>       filemanager) +</I>><i>    - a fast and usefull application +</I> +Too long... +</PRE> + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="012874.html">[Mageia-dev] cleaning in core/updates_testing +</A></li> + <LI>Next message: <A HREF="012883.html">[Mageia-dev] [Freeze] please let in xonotic +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#12876">[ date ]</a> + <a href="thread.html#12876">[ thread ]</a> + <a href="subject.html#12876">[ subject ]</a> + <a href="author.html#12876">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-dev">More information about the Mageia-dev +mailing list</a><br> +</body></html> |