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<H1>[Mageia-dev] How will be the realese cycle?</H1>
<B>Ahmad Samir</B>
<A HREF="mailto:mageia-dev%40mageia.org?Subject=Re%3A%20%5BMageia-dev%5D%20How%20will%20be%20the%20realese%20cycle%3F&In-Reply-To=%3CAANLkTi%3DFnWy8YtDV4SDMP3pN9-Gfm_5ytp_2zTm%3DZ4EC%40mail.gmail.com%3E"
TITLE="[Mageia-dev] How will be the realese cycle?">ahmadsamir3891 at gmail.com
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<I>Sat Oct 16 18:36:51 CEST 2010</I>
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<PRE>On 16 October 2010 17:31, Marc Paré <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-dev">marc at marcpare.com</A>> wrote:
><i> Le 2010-10-16 02:56, Luca Berra a écrit :
</I>>><i>
</I>>><i> On Fri, Oct 15, 2010 at 10:00:14PM -0500, Fernando Parra wrote:
</I>>>><i>
</I>>>><i> The basic/novice user doesn't read anything,
</I>>><i>
</I>>><i> remove basic/novice from the sentence and i will agree ;)
</I>>><i>
</I>>>><i> doesn't request anything to some like a bugzilla,
</I>>><i>
</I>>><i> but give him a forum and he probably will
</I>>><i>
</I>><i>
</I>><i> This statement I totally agree with! If a user is told to submit in
</I>><i> bugzilla, I find that they will not do it. Reporting to bugzilla for a user,
</I>><i> is one more level of serious commitment on their part and most will not want
</I>><i> to commit themselves to it.
</I>><i>
</I>><i> However, if they can report to a forum, this is different. Users view forums
</I>><i> as community involvement with community feedback. They may be ask to test
</I>><i> out the problem and report back on the result (just like in bugzilla) but
</I>><i> they know that other community members will be there to lend a hand and
</I>><i> support.
</I>
And other community members are there in bugzilla to to lend a hand
and support (although a bit different kind of support as bugzilla's
have stricter rules, more organised).
><i>
</I>><i> If we are going to be really interested in quashing bugs with a lot of
</I>><i> community involvement, IMHO, I think that we should offer
</I>><i>
</I>><i> -- bugzilla for the enthused and commited users. These people are interested
</I>><i> on reporting bugs the right way and will replicated and help in debugging.
</I>><i>
</I>><i> -- but for ordinary users, we could offer them a "Report a bug" forum where
</I>><i> they can report a bug; the community could then replicated the bug; have a
</I>><i> "Bug-ambassador" or "bug-reporter" or .... who could then submit it
</I>><i> officially on bugzilla. Tracking of that particular bug could then be the
</I>><i> responsibility of the "Bug-ambassador"; once the bug is quashed, the
</I>><i> "Bug-ambassador" could report back to the "Report a bug" forum of the bug
</I>><i> fix and thank the community for their help. This would help validate the
</I>><i> user who reported the bug and make him/her feel like a part of the
</I>><i> contributing team.
</I>><i>
</I>><i> IMHO, this would work a lot better for the majority of users who do not want
</I>><i> to commit to any more than reporting the bug; the devs would get a more
</I>><i> constant stream of bug submissions by "Bug-ambassadors" who are able to
</I>><i> triage submitted bugs on the forum.
</I>><i>
</I>><i> Doing it this way would still make bugzilla the only place where devs would
</I>><i> go to pick up bug information and the "Bug-ambassadors" would be the people
</I>><i> who triage the bugs at the forum level.
</I>><i>
</I>><i> Marc
</I>><i>
</I>><i>
</I>
Backport requests are a special case as they're usually a 2-line
report "hey, could you backport the latest version of package foo to
<stable release I am running>?", so basically anyone can do it, either
the user or someone on his behalf.
But generally reporting bugs by proxy is always a bad idea, unless the
guy who'll play middle-man can reproduce the exact same bug on his own
box. You see, triage team / package maintainer / dev will ask for info
about the bug, more than once depending on the bug itself; now Mr.
middle-man will have to go to and fro a lot of times, taking info from
the user and posting it in bugzilla then taking questions/info from
the bugzilla and conveying it to the user; now that's a tedious and
tiresome job that's very prone to failure. (it's like a friend being
sick and instead of him going to the doctor he sends you on his behalf
because "you know the symptoms" :)).
It's much better to help the user formulate a useful bug report,
that's easier / more productive for all involved parties.
--
Ahmad Samir
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