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diff --git a/zarb-ml/mageia-discuss/20110607/004599.html b/zarb-ml/mageia-discuss/20110607/004599.html new file mode 100644 index 000000000..ab8551104 --- /dev/null +++ b/zarb-ml/mageia-discuss/20110607/004599.html @@ -0,0 +1,119 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-discuss] User support mailing list? + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3Cisl7e3%24voq%241%40dough.gmane.org%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="004596.html"> + <LINK REL="Next" HREF="004603.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-discuss] User support mailing list?</H1> + <B>Marc Paré</B> + <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3Cisl7e3%24voq%241%40dough.gmane.org%3E" + TITLE="[Mageia-discuss] User support mailing list?">marc at marcpare.com + </A><BR> + <I>Tue Jun 7 15:00:51 CEST 2011</I> + <P><UL> + <LI>Previous message: <A HREF="004596.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI>Next message: <A HREF="004603.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4599">[ date ]</a> + <a href="thread.html#4599">[ thread ]</a> + <a href="subject.html#4599">[ subject ]</a> + <a href="author.html#4599">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>Le 2011-06-07 08:07, andre999 a écrit : +><i> Renaud (Ron) Olgiati a écrit : +</I>>><i> +</I>>><i> On Tuesday 07 Jun 2011 06:09 my mailbox was graced by a message from +</I>>><i> Michael +</I>>><i> Scherer who wrote: +</I>>>><i> My main argument against a separate user ml is this would create 2 +</I>>>><i> separate support community, +</I>>><i> +</I>>><i> I am not advocating a separate mailing list, but that the forum be also +</I>>><i> distributed as a mailing list, or the mailing list accessible as a +</I>>><i> forum, both +</I>>><i> having the same content. +</I>>><i> +</I>>><i> One support community, with two modes of access and distribution. +</I>>><i> +</I>>><i> Cheers, +</I>>><i> +</I>>><i> Ron. +</I>><i> +</I>><i> For your information ... +</I>><i> Earlier in the thread (2011-06-06 11:57 utc), Maat mentioned that the +</I>><i> forums have RSS enabled to permit following discussions by email. Even +</I>><i> following selected parts of the forums. +</I>><i> +</I> +You are not splitting up the support community if you bridge the forums +and "user" mailist. In fact, you are enhancing it. Some of us will +frequent the mailist as our first choice of communication. For that +matter, we should all be sharing the burden of supporting our users. +That is to say that we (the Mageia members) should all be on the user +forums bridge to user mailist to help out when we can. + +You cannot split the support community when you are bridging the mailist +with the forums (and even with Gmane to complete the full circle). This +is the most effective way of advertising that your product is based on +support without discrimination of the mode of user communication. This +is what would set us apart from other distros. + +As far as rss feeds, this works only for the support team members, it +does not help in any way a user who is asking for help as the rss is +useless in this case. + +Bridging all three, forums/mailist/Gmane can be done and once +implemented will be a big plus for trouble shooting and collecting data +for bugzilla. + +At this early point of development we need user feedback from the user +community regarding our distro. What, I wonder, is the rationale for +limiting the chance of collecting more data from our user base? + +Cheers + +Marc + +</PRE> + + + + + + + + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="004596.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI>Next message: <A HREF="004603.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4599">[ date ]</a> + <a href="thread.html#4599">[ thread ]</a> + <a href="subject.html#4599">[ subject ]</a> + <a href="author.html#4599">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-discuss">More information about the Mageia-discuss +mailing list</a><br> +</body></html> |