diff options
Diffstat (limited to 'zarb-ml/mageia-discuss/20110607/004589.html')
| -rw-r--r-- | zarb-ml/mageia-discuss/20110607/004589.html | 110 |
1 files changed, 110 insertions, 0 deletions
diff --git a/zarb-ml/mageia-discuss/20110607/004589.html b/zarb-ml/mageia-discuss/20110607/004589.html new file mode 100644 index 000000000..6563296c8 --- /dev/null +++ b/zarb-ml/mageia-discuss/20110607/004589.html @@ -0,0 +1,110 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-discuss] User support mailing list? + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C1307441341.27877.53.camel%40akroma.ephaone.org%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="004619.html"> + <LINK REL="Next" HREF="004594.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-discuss] User support mailing list?</H1> + <B>Michael Scherer</B> + <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C1307441341.27877.53.camel%40akroma.ephaone.org%3E" + TITLE="[Mageia-discuss] User support mailing list?">misc at zarb.org + </A><BR> + <I>Tue Jun 7 12:09:00 CEST 2011</I> + <P><UL> + <LI>Previous message: <A HREF="004619.html">[Mageia-discuss] Forum or mailing list +</A></li> + <LI>Next message: <A HREF="004594.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4589">[ date ]</a> + <a href="thread.html#4589">[ thread ]</a> + <a href="subject.html#4589">[ subject ]</a> + <a href="author.html#4589">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>Le lundi 06 juin 2011 à 10:37 +0200, Daniel Kreuter a écrit : +><i> Hello all, +</I>><i> +</I>><i> I like the idea of a dedicated support ml for users. Ubuntu is using such +</I>><i> lists and it is very well used even there exists irc and forums as well. +</I>><i> +</I>><i> So why shouldn't we try something like that? If it's not used we can delete +</I>><i> the list and use the forums instead. +</I> +My main argument against a separate user ml is this would create 2 +separate support community, with all issues that it create ( clutter, +different feedback, lack of communication between helpers since some of +them will not go at all on the forum or ml ). In fact, I would even +remove irc from the support stuff and only promote the forum as such for +the time being. + +We have setup a whole governance system to gather feedback from the +whole community ( with team, elected representative, etc ), and having +lots of small sub community just make this feedback more complex. + +See for example here. The discussion is on the ml, but why shouldn't it +on the forums too ? And once on forum, why not include people that are +only on irc ( and on every chan ) ? + +So as long as there is no official support team, with a structure, +elected people and that the team is running well ( ie, is sustainable +and running since some months without trouble ), splitting support is +just making our life harder in the long term. + +><i> Like already mentioned the users should decide which kind of medium to use +</I>><i> to ask their questions. +</I> +I beg to differ. +The project should decide, based on the ressources and on the goal to +achieve, what it offer. That doesn't mean it doesn't need to take +feedback in account, far from it. But there is more than simply users +wish to take in account, and forgetting this reality is giving false +expectations. + +-- +Michael Scherer + +</PRE> + + + + + + + + + + + + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="004619.html">[Mageia-discuss] Forum or mailing list +</A></li> + <LI>Next message: <A HREF="004594.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4589">[ date ]</a> + <a href="thread.html#4589">[ thread ]</a> + <a href="subject.html#4589">[ subject ]</a> + <a href="author.html#4589">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-discuss">More information about the Mageia-discuss +mailing list</a><br> +</body></html> |