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+ <H1>[Mageia-discuss] User support mailing list?</H1>
+ <B>Thomas Backlund</B>
+ <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C4DECBF21.80205%40mageia.org%3E"
+ TITLE="[Mageia-discuss] User support mailing list?">tmb at mageia.org
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+ <I>Mon Jun 6 13:50:57 CEST 2011</I>
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+<PRE>Wolfgang Bornath skrev 6.6.2011 13:45:
+&gt;<i> 2011/6/6 Hugo Berus&lt;<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">hugo.berus at gmail.com</A>&gt;:
+</I>&gt;&gt;<i> On 6 June 2011 11:35, Wolfgang Bornath&lt;<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">molch.b at googlemail.com</A>&gt; wrote:
+</I>&gt;&gt;&gt;<i> We have but one list which is aimed at the general
+</I>&gt;&gt;&gt;<i> public: this list here. It's purpose is general discussion about
+</I>&gt;&gt;&gt;<i> Mageia. There's no word about support in the description.
+</I>&gt;&gt;&gt;<i> All other lists are open to the public for the sake of transparency,
+</I>&gt;&gt;&gt;<i> but each of them has a special target group (i18n, marcomm, artwork,
+</I>&gt;&gt;&gt;<i> sysadmin, packagers, council, etc.).
+</I>&gt;&gt;<i>
+</I>&gt;&gt;<i> So, that leaves us with a couple of simple options:
+</I>&gt;&gt;<i> 1) add the words &quot;user support&quot; to the description of this list.
+</I>&gt;&gt;<i> 2) create a &quot;mageia-user&quot; ml aimed at user support.
+</I>&gt;&gt;<i> 3) leave it as it is and tell people who come to this list with user
+</I>&gt;&gt;<i> support questions to go to the forum.
+</I>&gt;&gt;<i>
+</I>&gt;&gt;<i> The third option is really not what I am looking forward to see on this list.
+</I>&gt;<i>
+</I>&gt;<i> Agreed. I think this will come automatically with time. There may be
+</I>&gt;<i> the occasional question but in the long run I do not expect this list
+</I>&gt;<i> overwhelmed with user support questions. That's why I vote for &quot;not
+</I>&gt;<i> necessary&quot; in the question about an extra support list.
+</I>&gt;<i>
+</I>&gt;<i> In short: we should do nothing. :)
+</I>&gt;<i>
+</I>
+or 1.
+
+And if people ask for help here, give it.
+
+and then _if_ the traffic grows enough to support creation of a separate
+list, then go for 2.
+
+--
+Thomas
+
+</PRE>
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