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diff --git a/zarb-ml/mageia-discuss/20110606/004545.html b/zarb-ml/mageia-discuss/20110606/004545.html new file mode 100644 index 000000000..5718bfd98 --- /dev/null +++ b/zarb-ml/mageia-discuss/20110606/004545.html @@ -0,0 +1,194 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-discuss] User support mailing list? + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3CBANLkTi%3D6UpVYSNHJ5iRcqnkbrYjQ3RC6Mg%40mail.gmail.com%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="004543.html"> + <LINK REL="Next" HREF="004549.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-discuss] User support mailing list?</H1> + <B>Daniel Kreuter</B> + <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3CBANLkTi%3D6UpVYSNHJ5iRcqnkbrYjQ3RC6Mg%40mail.gmail.com%3E" + TITLE="[Mageia-discuss] User support mailing list?">daniel.kreuter85 at googlemail.com + </A><BR> + <I>Mon Jun 6 10:37:25 CEST 2011</I> + <P><UL> + <LI>Previous message: <A HREF="004543.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI>Next message: <A HREF="004549.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4545">[ date ]</a> + <a href="thread.html#4545">[ thread ]</a> + <a href="subject.html#4545">[ subject ]</a> + <a href="author.html#4545">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>Hello all, + +I like the idea of a dedicated support ml for users. Ubuntu is using such +lists and it is very well used even there exists irc and forums as well. + +So why shouldn't we try something like that? If it's not used we can delete +the list and use the forums instead. + +Like already mentioned the users should decide which kind of medium to use +to ask their questions. + +So far + +On Mon, Jun 6, 2011 at 8:36 AM, andre999 <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">andr55 at laposte.net</A>> wrote: + +><i> Marc Paré a écrit : +</I>><i> +</I>><i> +</I>>><i> Hi Remco +</I>>><i> +</I>>><i> Le 2011-06-05 05:39, Remco Rijnders a écrit : +</I>>><i> +</I>>>><i> On Sat, Jun 04, 2011 at 10:27:56PM +0200, Wolfgang Bornath wrote: +</I>>>><i> +</I>>>><i> But back to the initial topic: +</I>>>>><i> +</I>>>>><i> The issue here is the request to have another list which covers +</I>>>>><i> exactly what the forums are made for. Is this really necessary and - +</I>>>>><i> the main question - would this list have a chance to be living along a +</I>>>>><i> forum? Mind that a users support list would NOT be the same as this +</I>>>>><i> list here, you can't judge what would happen in a user support list by +</I>>>>><i> looking who is posting here in this list! +</I>>>>><i> +</I>>>><i> +</I>>>><i> Who knows what will happen? Will Mageia succeed as a distribution? Who +</I>>>><i> knows. You won't know for certain till you've tried it. There is no +</I>>>><i> guarantee a mailing list set up for this purpose will fail, nor is there +</I>>>><i> that it won't. +</I>>>><i> +</I>>>><i> Some of the feedback I received so far seems to give arguments in favour +</I>>>><i> of a mailing list and then draws the opposite conclusion that a mailing +</I>>>><i> list won't be needed. +</I>>>><i> +</I>>>><i> Other feedback indicates this list *is* / *isn't* the appropiate place +</I>>>><i> for user questions, and despite the opposing view points both conclude +</I>>>><i> that there is no need for a mageia-user@ list. +</I>>>><i> +</I>>>><i> What I can conclude from the discussion of the past few days is that +</I>>>><i> despite support from several people for the creation of such a list, +</I>>>><i> that there is as much or more opposition to it for a variety of reasons +</I>>>><i> (most which I personally disagree with). As such, it seems unlikely that +</I>>>><i> such a list will officially be set up in the near future. +</I>>>><i> +</I>>>><i> I'll personally let the subject rest for now and will reevaluate the +</I>>>><i> compatibility between my views and ideas for Mageia with that of the +</I>>>><i> founders. Apologies should anyone feel I have wasted their time bringing +</I>>>><i> this up. +</I>>>><i> +</I>>>><i> Sincerely, +</I>>>><i> +</I>>>><i> Remco +</I>>>><i> +</I>>><i> +</I>><i> Not wasting our time. You had something to discuss. +</I>><i> And don't hesitate to bring your support problems here, or on the forum. :) +</I>><i> +</I>><i> +</I>><i> As I have come into the discussion at a very late date, I would like to +</I>>><i> express my point of view as well FOR a "user support list". We should +</I>>><i> provide to all users a variety of ways by which they are able to +</I>>><i> communicate problems with the Mageia team. IMO it seems defeatist to +</I>>><i> remove one of the most logical tools known to the internet community +</I>>><i> where they could seek communication with a support team. +</I>>><i> +</I>>><i> As we all know by now, such a support list can easily be bridged to a a +</I>>><i> forums board where any of the Mageia support team members would be +</I>>><i> available to help trouble-shoot events causing frustration to our user +</I>>><i> base. +</I>>><i> +</I>>><i> It does not make any sense to cut off any avenues of communication for +</I>>><i> our user base when we are looking for growth of our product. If we do +</I>>><i> so, the we can not complain later of of user apathy if users cannot +</I>>><i> easily find a communication model by which they feel comfortable to +</I>>><i> voice their satisfaction, positive or negative. +</I>>><i> +</I>>><i> Let's make it easy for all to speak to us rather than have them conform +</I>>><i> to a system where they may feel uncomfortable. They will only go to +</I>>><i> another platform where they will be able to participate freely. Let's +</I>>><i> offer choice rather than limits. +</I>>><i> +</I>>><i> Cheers +</I>>><i> +</I>>><i> Marc +</I>>><i> +</I>><i> +</I>><i> Salut Marc +</I>><i> Actually most of the arguments here were against a _separate_ user support +</I>><i> list. +</I>><i> So far, the discussion list has been used regularly for user support, and +</I>><i> apparently with a fairly good response. It makes sense, as there is +</I>><i> considerable overlap. Often a support problem is closely related to +</I>><i> discussion of what should happen. And those interested in discussion are +</I>><i> generally very willing to help if they can. +</I>><i> +</I>><i> If you look at the Mandriva experience, the user support by email has +</I>><i> reduced considerably over the years as their forum has become more active. +</I>><i> (I was a Mandriva user almost from the beginning.) +</I>><i> There, as with Mageia, support also occurs on both the discussion and +</I>><i> development lists. +</I>><i> +</I>><i> As far as the idea of replicating forum and mailing list input, that could +</I>><i> well come. But since Mageia is still fairly early in the building stage, we +</I>><i> don't yet have the resources to do everything we might like to do, if we +</I>><i> collectively decide to do that. +</I>><i> +</I>><i> Anyway, of course everyone's input is welcome. +</I>><i> (And you don't need to apologize, obviously your input is well intended.) +</I>><i> +</I>><i> Take care :) +</I>><i> -- +</I>><i> André +</I>><i> +</I> + + +-- +Mit freundlichen Grüßen + +Greetings + +Daniel Kreuter +-------------- next part -------------- +An HTML attachment was scrubbed... +URL: </pipermail/mageia-discuss/attachments/20110606/0cbba18b/attachment-0001.html> +</PRE> + + + + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="004543.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI>Next message: <A HREF="004549.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4545">[ date ]</a> + <a href="thread.html#4545">[ thread ]</a> + <a href="subject.html#4545">[ subject ]</a> + <a href="author.html#4545">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-discuss">More information about the Mageia-discuss +mailing list</a><br> +</body></html> |