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<H1>[Mageia-webteam] Forums structure : support catregory</H1>
<B>Ahmad Samir</B>
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TITLE="[Mageia-webteam] Forums structure : support catregory">ahmadsamir3891 at gmail.com
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<I>Fri Mar 25 05:16:54 CET 2011</I>
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<PRE>On 23 March 2011 01:24, Maât <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-webteam">maat-ml at vilarem.net</A>> wrote:
><i> Hi there,
</I>><i>
</I>><i> ahmad(78) and i have had a talk on irc about this part of the forum.
</I>><i>
</I>><i> we agreed to disagree on the subject so this leaded us to search for more points of views / comments / suggestions about it.
</I>><i>
</I>><i> my first structure was just 2 forums :
</I>><i> -- Basic support
</I>><i> -- Advanced support
</I>><i>
</I>><i> He pushed 3 forums :
</I>><i> -- Software
</I>><i> -- Printers and printing
</I>><i> -- Networking
</I>><i>
</I>><i> Then i tried to use sub-forums under "Basic support" :
</I>><i> -- Networking
</I>><i> -- Video
</I>><i> -- Sound
</I>><i> -- Printers and printing
</I>><i>
</I>><i> What do you think ?
</I>
Here's my proposal (based on my usage of the mandriva forums previously, the
English speaking section).
I am not going to talk bout chat/lounge forums, only the support ones.
IMHO, there should be:
- Software
o includes questions on software packages included in the repos (e.g.
firefox-doesn't-work, kmail-takes-ages-to-get-my-mail, gnome-panel crashes
at login... etc).
o Installation problems
o that includes installer problems ("I don't know how to partition my HD",
"I don't know where to install the thing called "bootloader""... etc)
N.B. "Installation" could be a separate forum or a sub-forum of Software.
- General Hardware
o Sound cards problems
o Graphics cards and display problems
o Hardware problems not covered by Networking and Printers forums
I'd rather if these ^ forums weren't sub-forums, the posts can be mixed
(judging by what I saw in the mdv forums, sound and graphics cards forums
had low-medium traffic)
- Networking
o this is a forum where networking experts from the community can reside,
anything to do with networking problems goes here, NIC chipsets problems,
wifi problems (software and hardware), routers/switches. Given how much
networking problems Linux has, this warrants a separate forum. There's such
a forum in the mdv forums, and it was/is a great success since Germ created
it.
- Printers & Printing
o this is the forum where printing problems can posted; again given how much
printing issues exist, this warrants a separate forum
- Cauldron development:
o this forum is dedicated to problems Cauldron users hit (ideally valid bugs
should be redirected to bugzilla by the more experienced users).
Personally, I am not in favour of the "Basic" and "Advanced" support layout...
in the end it's all support, there can be a topic that has both basic
and advanced debugging side by side.
--
Ahmad Samir
</PRE>
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