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<H1>[Mageia-discuss] User support mailing list?</H1>
<B>Hugo Berus</B>
<A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3CBANLkTimSXNvU1J3vhS-1c7tyUrLNcLJS2w%40mail.gmail.com%3E"
TITLE="[Mageia-discuss] User support mailing list?">hugo.berus at gmail.com
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<I>Mon Jun 6 13:42:48 CEST 2011</I>
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<PRE>On 6 June 2011 12:45, Wolfgang Bornath <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">molch.b at googlemail.com</A>> wrote:
><i> 2011/6/6 Hugo Berus <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">hugo.berus at gmail.com</A>>:
</I>>><i> On 6 June 2011 11:35, Wolfgang Bornath <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">molch.b at googlemail.com</A>> wrote:
</I>>>><i> We have but one list which is aimed at the general
</I>>>><i> public: this list here. It's purpose is general discussion about
</I>>>><i> Mageia. There's no word about support in the description.
</I>>>><i> All other lists are open to the public for the sake of transparency,
</I>>>><i> but each of them has a special target group (i18n, marcomm, artwork,
</I>>>><i> sysadmin, packagers, council, etc.).
</I>>><i>
</I>>><i> So, that leaves us with a couple of simple options:
</I>>><i> 1) add the words "user support" to the description of this list.
</I>>><i> 2) create a "mageia-user" ml aimed at user support.
</I>>><i> 3) leave it as it is and tell people who come to this list with user
</I>>><i> support questions to go to the forum.
</I>>><i>
</I>>><i> The third option is really not what I am looking forward to see on this list.
</I>><i>
</I>><i> Agreed. I think this will come automatically with time. There may be
</I>><i> the occasional question but in the long run I do not expect this list
</I>><i> overwhelmed with user support questions. That's why I vote for "not
</I>><i> necessary" in the question about an extra support list.
</I>><i>
</I>><i> In short: we should do nothing. :)
</I>
Ok, but still help people if they would come along instead of forcing
them to go a forum.
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