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<H1>[Mageia-dev] How will be the realese cycle?</H1>
<B>Romain d'Alverny</B>
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TITLE="[Mageia-dev] How will be the realese cycle?">rdalverny at gmail.com
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<I>Sun Oct 17 00:35:37 CEST 2010</I>
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<PRE>On Sat, Oct 16, 2010 at 21:29, Marc Paré <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-dev">marc at marcpare.com</A>> wrote:
><i> Le 2010-10-16 12:36, Ahmad Samir a écrit :
</I>><i>
</I>>><i> It's much better to help the user formulate a useful bug report,
</I>>><i> that's easier / more productive for all involved parties.
</I>><i>
</I>><i> There would be no middle man. Once the middle-man could replicate the bug
</I>><i> and verify the bug with other users, then the middle-man would submit to
</I>><i> bugzilla. That's it. From there on, the middle-man will take care of testing
</I>><i> requests from devs.
</I>><i>
</I>><i> As far as reporting back to the original user who reported the bug, as an
</I>><i> extra gesture of kindness, the middle-man would just post on the "Report a
</I>><i> bug" forum that the bug has been quashed or is still under review ... but
</I>><i> not to the user but to the "Report a bug" forum.
</I>><i>
</I>><i> The idea is to keep the flow of possible bug reports coming in an organised
</I>><i> way. The middle-man would have to be someone with a little more experience
</I>><i> than that of a new user and also someone who has an interest in working this
</I>><i> way. We will get more bug reports from users by keeping it simple and easy.
</I>
Yes, and for everyone.
I tend to agree with Ahmad, as well as with you.
You may as well imagine we improve the Bugzilla process with a
front-process, guiding the reporter about her bug report.
That may be a forum with people active there, educating the user about
the bug and the reporting process;
And/or that may be a better designed bug reporting process with a
better flow (providing and getting info to/from the user), querying a
knowledge-base, filtering known/resolved queries out of
yet-another-duplicate-bug-report and ultimately opening a bug in
Bugzilla with a specific interaction to the user (so she knows what
happens next).*
That removes the middle-man issue and that filters out as well people
that are not concerned enough to report/follow-up on a bug (provided
the process is, indeed, better designed and better welcomes the end
user).
* moreover, I believe this type of improvement would benefit many,
many, if not all, projects using a bug report tool.
Cheers,
Romain
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