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<pre>(Thanks Manuel, for improving what I wrote and thanks Dan for asking for examples.</pre>
<pre>I'll try to expand and improve this document - maybe even with screenshots - for use in the new wiki.)</pre>
<pre>
</pre>
<pre>Any suggestions (from anybody!) are welcome.</pre>
<pre>
But please don't look at the current triage guide now.
I don't want you to concentrate on that guide, but I would like you to concentrate on what you know or learned by experience.
Later on the triage guide can be compared with this document and they can be fused into a guide that contains the best of both <span class="moz-smiley-s1"><span> :-) </span></span></pre>
<pre>
</pre>
<pre>Op 28-09-11 00:33, Manuel Hiebel schreef:</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<pre wrap="">Le mardi 27 septembre 2011 à 23:08 +0200, Marja van Waes a écrit :
</pre>
<blockquote type="cite">
<pre wrap="">
</pre>
</blockquote>
</blockquote>
<pre>
</pre>
<pre><b>EASY THINGS TO BEGIN WITH:
</b>PACKAGE REQUESTS:
</pre>
<pre>
</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<blockquote type="cite">
<pre wrap="">Search bugzilla for package requests that haven't been assigned yet
<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/buglist.cgi?query_format=advanced&bug_status=NEW&bug_status=REOPENED&component=New%20RPM%20package%20request">https://bugs.mageia.org/buglist.cgi?query_format=advanced&bug_status=NEW&bug_status=REOPENED&component=New%20RPM%20package%20request</a>
Some requesters forget to give a link to where the software can be
found. </pre>
</blockquote>
</blockquote>
<pre>
</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<pre>
</pre>
<blockquote type="cite">
<pre wrap="">If they haven't given a link at all, you can ask them to give the
upstream link to the package. If they say: it is a Mandriva package,
you can say: not all our packagers are familiar with Mandriva, so
please give an upstream link.
</pre>
</blockquote>
<pre>
</pre>
</blockquote>
<pre>
</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<blockquote type="cite">
<pre wrap="">Or they put the link in the description field, which is good,
but the <u>link should also go in the URL field</u>. Like
<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/show_bug.cgi?id=1067">https://bugs.mageia.org/show_bug.cgi?id=1067</a> You can copy the link to
the url field, if you want to
</pre>
</blockquote>
<pre wrap="">
You can also <u>complete the field RPM package</u>, and make an precise summary
if that is not enough (like removing: "I'd like to see this package in
mageia" </pre>
</blockquote>
<pre>and replace it</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<pre wrap=""><u>with "$name-of-the-package, $a very short description"</u></pre>
</blockquote>
<pre>
</pre>
<pre>BUGS:
Not all steps ar easy, you can start doing what is easy for you and leave the rest to others.
No bugs should be assigned to a maintainer before all necessary steps are taken (unless, of course, the maintainer chooses to grab the bug)
Step 1
</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<blockquote type="cite">
<pre wrap="">
Look at the
new bugs that are reported and use bugzilla to find out whether one is
a <u>duplicate</u> of an existing bug. If you are not used to searching
bugzilla: play around with it first. And don't forget to try the
advanced options <a class="moz-txt-link-freetext" href="https://bugs.mageia.org/query.cgi">https://bugs.mageia.org/query.cgi</a> (choose right tab:
advanced search)
</pre>
</blockquote>
</blockquote>
<pre>Step 2a
Dit the reporter give the needed basic information about the Mageia release he uses and what steps to take to reproduce the bug?
ADD:(examples of reports with and without needed info)
step 2b (often not so easy, if you don't know how to do it: leave it to others and watch what they do)
Check wether the reporter gave needed backtraces, if he didn't: ask for them and tell him how to get them if he doesn't know
ADD: (examples)
Step 3
</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<blockquote type="cite">
<pre wrap="">
If someone has the same version of Mandriva as you and reports a bug
in a program you are familiar with, you can try to <u>reproduce</u> the bug.
</pre>
</blockquote>
</blockquote>
<pre>But often other Mageia users report that they have the same bug, so then they reproduced it.</pre>
<pre>If it can't be reproduced, than it isn't a bug and the bug should be closed
(but please tell the user he can find help for his problem on <a class="moz-txt-link-freetext" href="https://forums.mageia.org/en/">https://forums.mageia.org/en/</a>)</pre>
<pre>
Step 4
</pre>
<pre>
</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<pre wrap="">
You can also <u>add a maintainer</u> like what I do here:
<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/show_bug.cgi?id=2856">https://bugs.mageia.org/show_bug.cgi?id=2856</a>
<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/show_activity.cgi?id=2856">https://bugs.mageia.org/show_activity.cgi?id=2856</a>
check the src.rpm:
:src claws-mail with sophie (on irc or sophie.zarb.org)
or urpmq --sourcerpm claws-mail
then search the maintainer:
:maint claws-mail
or search on the txt list: <a class="moz-txt-link-freetext" href="http://pkgsubmit.mageia.org/data/maintdb.txt">http://pkgsubmit.mageia.org/data/maintdb.txt</a>
then search the email of the maintainer: julien on the page
<a class="moz-txt-link-freetext" href="http://www.mageia.org/wiki/doku.php?id=packaging#list_of_registered_people">http://www.mageia.org/wiki/doku.php?id=packaging#list_of_registered_people</a>
or just type the id, sometime it's work (like for misc, tmb,...),
sometimes not (like here, there is two id) :)
</pre>
</blockquote>
<pre>OLD BUGS:
</pre>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<pre wrap="">
We must check that for all 'old' bug.
Here is a saved-search for all bug assigned to bugsquad:
<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmd=Bugs%20not%20triaged%20%28excl%20new%20RPM%20requests%29&sharer_id=35">https://bugs.mageia.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmd=Bugs%20not%20triaged%20%28excl%20new%20RPM%20requests%29&sharer_id=35</a>
</pre>
</blockquote>
<blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
<pre>
</pre>
</blockquote>
<pre>
</pre>
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