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<H1>[Mageia-bugsquad] How To Triage (Re: Bug Squad Members Dan-Marian, Joiţa)</H1>
<B>Marja van Waes</B>
<A HREF="mailto:mageia-bugsquad%40mageia.org?Subject=Re%3A%20%5BMageia-bugsquad%5D%20%3D%3Futf-8%3Fq%3FHow_To_Triage_%3D28Re%3D3A_Bug_Squad_Memb%3F%3D%0A%20%3D%3Futf-8%3Fq%3Fers_Dan-Marian%3D2C_Joi%3DC5%3DA3a%3D29%3F%3D&In-Reply-To=%3C4E82F495.9060002%40xs4all.nl%3E"
TITLE="[Mageia-bugsquad] How To Triage (Re: Bug Squad Members Dan-Marian, Joiţa)">marja11 at xs4all.nl
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<I>Wed Sep 28 12:19:01 CEST 2011</I>
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<PRE>(Thanks Manuel, for improving what I wrote and thanks Dan for asking for examples.
I'll try to expand and improve this document - maybe even with screenshots - for use in the new wiki.)
Any suggestions (from anybody!) are welcome.
But please don't look at the current triage guide now.
I don't want you to concentrate on that guide, but I would like you to concentrate on what you know or learned by experience.
Later on the triage guide can be compared with this document and they can be fused into a guide that contains the best of both :-)
Op 28-09-11 00:33, Manuel Hiebel schreef:
><i> Le mardi 27 septembre 2011 à 23:08 +0200, Marja van Waes a écrit :
</I>
*EASY THINGS TO BEGIN WITH:
*PACKAGE REQUESTS:
>><i> Search bugzilla for package requests that haven't been assigned yet
</I>>><i> <A HREF="https://bugs.mageia.org/buglist.cgi?query_format=advanced&bug_status=NEW&bug_status=REOPENED&component=New%20RPM%20package%20request">https://bugs.mageia.org/buglist.cgi?query_format=advanced&bug_status=NEW&bug_status=REOPENED&component=New%20RPM%20package%20request</A>
</I>>><i>
</I>>><i> Some requesters forget to give a link to where the software can be
</I>>><i> found.
</I>
><i>
</I>>><i> If they haven't given a link at all, you can ask them to give the
</I>>><i> upstream link to the package. If they say: it is a Mandriva package,
</I>>><i> you can say: not all our packagers are familiar with Mandriva, so
</I>>><i> please give an upstream link.
</I>
>><i> Or they put the link in the description field, which is good,
</I>>><i> but the_link should also go in the URL field_. Like
</I>>><i> <A HREF="https://bugs.mageia.org/show_bug.cgi?id=1067">https://bugs.mageia.org/show_bug.cgi?id=1067</A> You can copy the link to
</I>>><i> the url field, if you want to
</I>><i> You can also_complete the field RPM package_, and make an precise summary
</I>><i> if that is not enough (like removing: "I'd like to see this package in
</I>><i> mageia"
</I>and replace it
><i> _with "$name-of-the-package, $a very short description"_
</I>
BUGS:
Not all steps ar easy, you can start doing what is easy for you and leave the rest to others.
No bugs should be assigned to a maintainer before all necessary steps are taken (unless, of course, the maintainer chooses to grab the bug)
Step 1
>><i> Look at the
</I>>><i> new bugs that are reported and use bugzilla to find out whether one is
</I>>><i> a_duplicate_ of an existing bug. If you are not used to searching
</I>>><i> bugzilla: play around with it first. And don't forget to try the
</I>>><i> advanced options <A HREF="https://bugs.mageia.org/query.cgi">https://bugs.mageia.org/query.cgi</A> (choose right tab:
</I>>><i> advanced search)
</I>Step 2a
Dit the reporter give the needed basic information about the Mageia release he uses and what steps to take to reproduce the bug?
ADD:(examples of reports with and without needed info)
step 2b (often not so easy, if you don't know how to do it: leave it to others and watch what they do)
Check wether the reporter gave needed backtraces, if he didn't: ask for them and tell him how to get them if he doesn't know
ADD: (examples)
Step 3
>><i> If someone has the same version of Mandriva as you and reports a bug
</I>>><i> in a program you are familiar with, you can try to_reproduce_ the bug.
</I>>><i>
</I>>><i>
</I>But often other Mageia users report that they have the same bug, so then they reproduced it.
If it can't be reproduced, than it isn't a bug and the bug should be closed
(but please tell the user he can find help for his problem on <A HREF="https://forums.mageia.org/en/">https://forums.mageia.org/en/</A>)
Step 4
><i> You can also_add a maintainer_ like what I do here:
</I>><i> <A HREF="https://bugs.mageia.org/show_bug.cgi?id=2856">https://bugs.mageia.org/show_bug.cgi?id=2856</A>
</I>><i>
</I>><i> <A HREF="https://bugs.mageia.org/show_activity.cgi?id=2856">https://bugs.mageia.org/show_activity.cgi?id=2856</A>
</I>><i>
</I>><i> check the src.rpm:
</I>><i> :src claws-mail with sophie (on irc or sophie.zarb.org)
</I>><i> or urpmq --sourcerpm claws-mail
</I>><i>
</I>><i> then search the maintainer:
</I>><i> :maint claws-mail
</I>><i> or search on the txt list: <A HREF="http://pkgsubmit.mageia.org/data/maintdb.txt">http://pkgsubmit.mageia.org/data/maintdb.txt</A>
</I>><i>
</I>><i> then search the email of the maintainer: julien on the page
</I>><i> <A HREF="http://www.mageia.org/wiki/doku.php?id=packaging#list_of_registered_people">http://www.mageia.org/wiki/doku.php?id=packaging#list_of_registered_people</A>
</I>><i>
</I>><i> or just type the id, sometime it's work (like for misc, tmb,...),
</I>><i> sometimes not (like here, there is two id) :)
</I>OLD BUGS:
><i> We must check that for all 'old' bug.
</I>><i> Here is a saved-search for all bug assigned to bugsquad:
</I>><i> <A HREF="https://bugs.mageia.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmd=Bugs%20not%20triaged%20%28excl%20new%20RPM%20requests%29&sharer_id=35">https://bugs.mageia.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmd=Bugs%20not%20triaged%20%28excl%20new%20RPM%20requests%29&sharer_id=35</A>
</I>><i>
</I>
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