[Mageia-discuss] User support mailing list?

Mon Jun 6 15:22:41 CEST 2011

On Mon, 6 Jun 2011 09:50:57 PM Thomas Backlund wrote:
+> Wolfgang Bornath skrev 6.6.2011 13:45:
+> > 2011/6/6 Hugo Berus<hugo.berus at gmail.com>:
+> >> On 6 June 2011 11:35, Wolfgang Bornath<molch.b at googlemail.com>  wrote:
+> >>> We have but one list which is aimed at the general
+> >>> public: this list here. It's purpose is general discussion about
+> >>> Mageia. There's no word about support in the description.
+> >>> All other lists are open to the public for the sake of transparency,
+> >>> but each of them has a special target group (i18n, marcomm, artwork,
+> >>> sysadmin, packagers, council, etc.).
+> >> 
+> >> So, that leaves us with a couple of simple options:
+> >> 1) add the words "user support" to the description of this list.
+> >> 2) create a "mageia-user" ml aimed at user support.
+> >> 3) leave it as it is and tell people who come to this list with user
+> >> support questions to go to the forum.
+> >> 
+> >> The third option is really not what I am looking forward to see on this
+> >> list.
+> > 
+> > Agreed. I think this will come automatically with time. There may be
+> > the occasional question but in the long run I do not expect this list
+> > overwhelmed with user support questions. That's why I vote for "not
+> > necessary" in the question about an extra support list.
+> > 
+> > In short: we should do nothing. :)
+> 
+> or 1.
+> 
+> And if people ask for help here, give it.
+> 
+> and then _if_ the traffic grows enough to support creation of a separate
+> list, then go for 2.
+> 
+> --
+> Thomas
++1
+Tony.
+