[Mageia-discuss] User support mailing list?

Mon Jun 6 13:57:59 CEST 2011

 On Mon, 6 Jun 2011 13:42:48 +0200, Hugo Berus wrote:
+> On 6 June 2011 12:45, Wolfgang Bornath <molch.b at googlemail.com> 
+> wrote:
+>> 2011/6/6 Hugo Berus <hugo.berus at gmail.com>:
+>>> On 6 June 2011 11:35, Wolfgang Bornath <molch.b at googlemail.com> 
+>>> wrote:
+>>>> We have but one list which is aimed at the general
+>>>> public: this list here. It's purpose is general discussion about
+>>>> Mageia. There's no word about support in the description.
+>>>> All other lists are open to the public for the sake of 
+>>>> transparency,
+>>>> but each of them has a special target group (i18n, marcomm, 
+>>>> artwork,
+>>>> sysadmin, packagers, council, etc.).
+>>>
+>>> So, that leaves us with a couple of simple options:
+>>> 1) add the words "user support" to the description of this list.
+>>> 2) create a "mageia-user" ml aimed at user support.
+>>> 3) leave it as it is and tell people who come to this list with 
+>>> user
+>>> support questions to go to the forum.
+>>>
+>>> The third option is really not what I am looking forward to see on 
+>>> this list.
+>>
+>> Agreed. I think this will come automatically with time. There may be
+>> the occasional question but in the long run I do not expect this 
+>> list
+>> overwhelmed with user support questions. That's why I vote for "not
+>> necessary" in the question about an extra support list.
+>>
+>> In short: we should do nothing. :)
+>
+> Ok, but still help people if they would come along instead of forcing
+> them to go a forum.
+
+ Just a quick tip : forums have RSS enabled so that you can setup the 
+ rss client with thunderbird or whatever your mail client is to follow 
+ discussions exactly the same way you'd do for a mailing list (iow 
+ without having to load huge forum pages)
+
+ And you can even subscribe to only sub-parts (just basic support, or 
+ just cauldron, or community, or news... or just a specific topic) or sub 
+ categories (just new topics)...
+
+ :)
+
+
+