[Mageia-discuss] User support mailing list?

Mon Jun 6 13:50:57 CEST 2011

Wolfgang Bornath skrev 6.6.2011 13:45:
+> 2011/6/6 Hugo Berus<hugo.berus at gmail.com>:
+>> On 6 June 2011 11:35, Wolfgang Bornath<molch.b at googlemail.com>  wrote:
+>>> We have but one list which is aimed at the general
+>>> public: this list here. It's purpose is general discussion about
+>>> Mageia. There's no word about support in the description.
+>>> All other lists are open to the public for the sake of transparency,
+>>> but each of them has a special target group (i18n, marcomm, artwork,
+>>> sysadmin, packagers, council, etc.).
+>>
+>> So, that leaves us with a couple of simple options:
+>> 1) add the words "user support" to the description of this list.
+>> 2) create a "mageia-user" ml aimed at user support.
+>> 3) leave it as it is and tell people who come to this list with user
+>> support questions to go to the forum.
+>>
+>> The third option is really not what I am looking forward to see on this list.
+>
+> Agreed. I think this will come automatically with time. There may be
+> the occasional question but in the long run I do not expect this list
+> overwhelmed with user support questions. That's why I vote for "not
+> necessary" in the question about an extra support list.
+>
+> In short: we should do nothing. :)
+>
+
+or 1.
+
+And if people ask for help here, give it.
+
+and then _if_ the traffic grows enough to support creation of a separate 
+list, then go for 2.
+
+--
+Thomas
+
+