[Mageia-discuss] User support mailing list?

Mon Jun 6 11:35:50 CEST 2011

2011/6/6 Remco Rijnders <remco at webconquest.com>:
+> On Mon, Jun 06, 2011 at 05:10:20AM -0400, andre999 wrote:
+>>
+>> Daniel Kreuter a écrit :
+>>>
+>>> Hello all,
+>>>
+>>> I like the idea of a dedicated support ml for users. Ubuntu is using
+>>> such lists and it is very well used even there exists irc and forums as
+>>> well.
+>>>
+>>> So why shouldn't we try something like that? If it's not used we can
+>>> delete the list and use the forums instead.
+>>>
+>>> Like already mentioned the users should decide which kind of medium to
+>>> use to ask their questions.
+>>>
+>>> So far
+>>
+>>> Daniel Kreuter
+>>
+>> Yes indeed.
+>> According to the Ubuntu wiki, the "ubuntu-users" mailing list is for
+>> "Ubuntu help and user discussions"
+>> They do not have a separate user discussion list.
+>
+> I'm not too familiar with the Ubuntu-way of things, but
+> https://lists.ubuntu.com/ has the following:
+> Community Support
+> ubuntu-users - Ubuntu user technical support, not for general discussions
+>
+> I agree that they do not seem to have a general discussion list, though I
+> think this one (last one) would come closest similar to the discussions we
+> have on here:
+>
+> Development Lists
+> ubuntu-devel - Ubuntu Development (developers)
+> ubuntu-devel-discuss - Ubuntu Development (users and developers)
+
+No, you are missing the important word "devel" in the name.
+
+>> This mailing list, called Mageia-discuss, is for user discussions and
+>> help.
+>> So why would you want to split this list ?
+>> You're just going to remove many of the people who help.
+>
+> Still, why not have one mailinglist for everything then? If any split will
+> result in removing people providing useful input, then we are already
+> functioning suboptimally.
+
+No, not true. We have but one list which is aimed at the general
+public: this list here. It's purpose is general discussion about
+Mageia. There's no word about support in the description.
+All other lists are open to the public for the sake of transparency,
+but each of them has a special target group (i18n, marcomm, artwork,
+sysadmin, packagers, council, etc.).
+
+-- 
+wobo
+