[Mageia-discuss] User support mailing list?

Mon Jun 6 11:25:48 CEST 2011

On Mon, Jun 06, 2011 at 05:10:20AM -0400, andre999 wrote:
+>Daniel Kreuter a écrit :
+>>Hello all,
+>>
+>>I like the idea of a dedicated support ml for users. Ubuntu is using
+>>such lists and it is very well used even there exists irc and forums as
+>>well.
+>>
+>>So why shouldn't we try something like that? If it's not used we can
+>>delete the list and use the forums instead.
+>>
+>>Like already mentioned the users should decide which kind of medium to
+>>use to ask their questions.
+>>
+>>So far
+>
+>>Daniel Kreuter
+>
+>Yes indeed.
+>According to the Ubuntu wiki, the "ubuntu-users" mailing list is for "Ubuntu help and user discussions"
+>They do not have a separate user discussion list.
+
+I'm not too familiar with the Ubuntu-way of things, but 
+https://lists.ubuntu.com/ has the following: 
+
+Community Support
+ubuntu-users - Ubuntu user technical support, not for general discussions
+
+I agree that they do not seem to have a general discussion list, though I 
+think this one (last one) would come closest similar to the discussions we 
+have on here:
+
+Development Lists
+ubuntu-devel - Ubuntu Development (developers)
+ubuntu-devel-discuss - Ubuntu Development (users and developers)
+
+Other discuss subjects have their own lists to discuss these subjects.
+
+>This mailing list, called Mageia-discuss, is for user discussions and help.
+>So why would you want to split this list ?
+>You're just going to remove many of the people who help.
+
+I am not sure if this is true. Anyways, if this list is the appropiate 
+place for end user technical support questions, then it surely is not very 
+clear. Our documentation and webpages only point to the forums and IRC 
+channel for support. Also, I feel the current name is a bit of a misnomer 
+then as it currently is.
+
+Still, why not have one mailinglist for everything then? If any split will 
+result in removing people providing useful input, then we are already 
+functioning suboptimally.
+
+Cheers,
+
+Remco
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