[Mageia-discuss] User support mailing list?

Sat Jun 4 13:11:28 CEST 2011

1. First I want to get rid of these all-time arguments against forums:
+"A posting in the forum gets off my radar screen when I am not
+constantly monitoring the forum, while a mail in the mailing list
+stays there." and "I will see all mail topics in the list but I do not
+have the time to search all sections of the forum for unanswered/new
+posts."
+
+Both are caused by wrong handling of a forum. In the forum you can
+always view "Active topics" - you don't have to go through the whole
+forum to search for new posts, they are marked as new. You do not lose
+sight of such posts because they will only vanish to the 2nd page of
+the list of "Active topics". So where is the difference to a mailing
+list in this context?
+
+2. Michael showed some figures. These are normal. You will get much
+less user support questions in this list than in the forum. This list
+here lives not from user support requests but from discussions about
+Mageia in general. It also lives from all the experienced people here,
+including the packagers, developpers, founders, etc.  Now what would a
+nes support mailing list have except the user support requests and a
+handful of people who care about giving support? All the other people
+who are here now, will not automatically be available in a new support
+list.
+And those who are inot user communication and support mostly are
+already in the forum.
+
+3. History: What happened to teh MandrakeLinux mailing lists after the
+international forum was opened to everybody? The lists died away.
+
+So, in the end I am not against such a support list but I do not see
+the necessity.
+
+-- 
+wobo
+