[Mageia-dev] How will be the realese cycle?

Sat Oct 16 18:36:51 CEST 2010

On 16 October 2010 17:31, Marc Paré <marc at marcpare.com> wrote:
+> Le 2010-10-16 02:56, Luca Berra a écrit :
+>>
+>> On Fri, Oct 15, 2010 at 10:00:14PM -0500, Fernando Parra wrote:
+>>>
+>>> The basic/novice user doesn't read anything,
+>>
+>> remove basic/novice from the sentence and i will agree ;)
+>>
+>>> doesn't request anything to some like a bugzilla,
+>>
+>> but give him a forum and he probably will
+>>
+>
+> This statement I totally agree with! If a user is told to submit in
+> bugzilla, I find that they will not do it. Reporting to bugzilla for a user,
+> is one more level of serious commitment on their part and most will not want
+> to commit themselves to it.
+>
+> However, if they can report to a forum, this is different. Users view forums
+> as community involvement with community feedback. They may be ask to test
+> out the problem and report back on the result (just like in bugzilla) but
+> they know that other community members will be there to lend a hand and
+> support.
+
+And other community members are there in bugzilla to to lend a hand
+and support (although a bit different kind of support as bugzilla's
+have stricter rules, more organised).
+
+>
+> If we are going to be really interested in quashing bugs with a lot of
+> community involvement, IMHO, I think that we should offer
+>
+> -- bugzilla for the enthused and commited users. These people are interested
+> on reporting bugs the right way and will replicated and help in debugging.
+>
+> -- but for ordinary users, we could offer them a "Report a bug" forum where
+> they can report a bug; the community could then replicated the bug; have a
+> "Bug-ambassador" or "bug-reporter" or .... who could then submit it
+> officially on bugzilla. Tracking of that particular bug could then be the
+> responsibility of the "Bug-ambassador"; once the bug is quashed, the
+> "Bug-ambassador" could report back to the "Report a bug" forum of the bug
+> fix and thank the community for their help. This would help validate the
+> user who reported the bug and make him/her feel like a part of the
+> contributing team.
+>
+> IMHO, this would work a lot better for the majority of users who do not want
+> to commit to any more than reporting the bug; the devs would get a more
+> constant stream of bug submissions by "Bug-ambassadors" who are able to
+> triage submitted bugs on the forum.
+>
+> Doing it this way would still make bugzilla the only place where devs would
+> go to pick up bug information and the "Bug-ambassadors" would be the people
+> who triage the bugs at the forum level.
+>
+> Marc
+>
+>
+
+Backport requests are a special case as they're usually a 2-line
+report "hey, could you backport the latest version of package foo to
+<stable release I am running>?", so basically anyone can do it, either
+the user or someone on his behalf.
+
+But generally reporting bugs by proxy is always a bad idea, unless the
+guy who'll play middle-man can reproduce the exact same bug on his own
+box. You see, triage team / package maintainer / dev will ask for info
+about the bug, more than once depending on the bug itself; now Mr.
+middle-man will have to go to and fro a lot of times, taking info from
+the user and posting it in bugzilla then taking questions/info from
+the bugzilla and conveying it to the user; now that's a tedious and
+tiresome job that's very prone to failure. (it's like a friend being
+sick and instead of him going to the doctor he sends you on his behalf
+because "you know the symptoms" :)).
+
+It's much better to help the user formulate a useful bug report,
+that's easier / more productive for all involved parties.
+
+-- 
+Ahmad Samir
+