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diff --git a/zarb-ml/mageia-discuss/20110606/004543.html b/zarb-ml/mageia-discuss/20110606/004543.html new file mode 100644 index 000000000..d3eeef620 --- /dev/null +++ b/zarb-ml/mageia-discuss/20110606/004543.html @@ -0,0 +1,156 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-discuss] User support mailing list? + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C4DEC7584.4000300%40laposte.net%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="004542.html"> + <LINK REL="Next" HREF="004545.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-discuss] User support mailing list?</H1> + <B>andre999</B> + <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C4DEC7584.4000300%40laposte.net%3E" + TITLE="[Mageia-discuss] User support mailing list?">andr55 at laposte.net + </A><BR> + <I>Mon Jun 6 08:36:52 CEST 2011</I> + <P><UL> + <LI>Previous message: <A HREF="004542.html">[Mageia-discuss] Interactive firewall +</A></li> + <LI>Next message: <A HREF="004545.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4543">[ date ]</a> + <a href="thread.html#4543">[ thread ]</a> + <a href="subject.html#4543">[ subject ]</a> + <a href="author.html#4543">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>Marc Paré a écrit : +><i> +</I>><i> Hi Remco +</I>><i> +</I>><i> Le 2011-06-05 05:39, Remco Rijnders a écrit : +</I>>><i> On Sat, Jun 04, 2011 at 10:27:56PM +0200, Wolfgang Bornath wrote: +</I>>><i> +</I>>>><i> But back to the initial topic: +</I>>>><i> +</I>>>><i> The issue here is the request to have another list which covers +</I>>>><i> exactly what the forums are made for. Is this really necessary and - +</I>>>><i> the main question - would this list have a chance to be living along a +</I>>>><i> forum? Mind that a users support list would NOT be the same as this +</I>>>><i> list here, you can't judge what would happen in a user support list by +</I>>>><i> looking who is posting here in this list! +</I>>><i> +</I>>><i> Who knows what will happen? Will Mageia succeed as a distribution? Who +</I>>><i> knows. You won't know for certain till you've tried it. There is no +</I>>><i> guarantee a mailing list set up for this purpose will fail, nor is there +</I>>><i> that it won't. +</I>>><i> +</I>>><i> Some of the feedback I received so far seems to give arguments in favour +</I>>><i> of a mailing list and then draws the opposite conclusion that a mailing +</I>>><i> list won't be needed. +</I>>><i> +</I>>><i> Other feedback indicates this list *is* / *isn't* the appropiate place +</I>>><i> for user questions, and despite the opposing view points both conclude +</I>>><i> that there is no need for a mageia-user@ list. +</I>>><i> +</I>>><i> What I can conclude from the discussion of the past few days is that +</I>>><i> despite support from several people for the creation of such a list, +</I>>><i> that there is as much or more opposition to it for a variety of reasons +</I>>><i> (most which I personally disagree with). As such, it seems unlikely that +</I>>><i> such a list will officially be set up in the near future. +</I>>><i> +</I>>><i> I'll personally let the subject rest for now and will reevaluate the +</I>>><i> compatibility between my views and ideas for Mageia with that of the +</I>>><i> founders. Apologies should anyone feel I have wasted their time bringing +</I>>><i> this up. +</I>>><i> +</I>>><i> Sincerely, +</I>>><i> +</I>>><i> Remco +</I> +Not wasting our time. You had something to discuss. +And don't hesitate to bring your support problems here, or on the forum. :) + +><i> As I have come into the discussion at a very late date, I would like to +</I>><i> express my point of view as well FOR a "user support list". We should +</I>><i> provide to all users a variety of ways by which they are able to +</I>><i> communicate problems with the Mageia team. IMO it seems defeatist to +</I>><i> remove one of the most logical tools known to the internet community +</I>><i> where they could seek communication with a support team. +</I>><i> +</I>><i> As we all know by now, such a support list can easily be bridged to a a +</I>><i> forums board where any of the Mageia support team members would be +</I>><i> available to help trouble-shoot events causing frustration to our user +</I>><i> base. +</I>><i> +</I>><i> It does not make any sense to cut off any avenues of communication for +</I>><i> our user base when we are looking for growth of our product. If we do +</I>><i> so, the we can not complain later of of user apathy if users cannot +</I>><i> easily find a communication model by which they feel comfortable to +</I>><i> voice their satisfaction, positive or negative. +</I>><i> +</I>><i> Let's make it easy for all to speak to us rather than have them conform +</I>><i> to a system where they may feel uncomfortable. They will only go to +</I>><i> another platform where they will be able to participate freely. Let's +</I>><i> offer choice rather than limits. +</I>><i> +</I>><i> Cheers +</I>><i> +</I>><i> Marc +</I> +Salut Marc +Actually most of the arguments here were against a _separate_ user support list. +So far, the discussion list has been used regularly for user support, and apparently with a fairly +good response. It makes sense, as there is considerable overlap. Often a support problem is +closely related to discussion of what should happen. And those interested in discussion are +generally very willing to help if they can. + +If you look at the Mandriva experience, the user support by email has reduced considerably over the +years as their forum has become more active. (I was a Mandriva user almost from the beginning.) +There, as with Mageia, support also occurs on both the discussion and development lists. + +As far as the idea of replicating forum and mailing list input, that could well come. But since +Mageia is still fairly early in the building stage, we don't yet have the resources to do +everything we might like to do, if we collectively decide to do that. + +Anyway, of course everyone's input is welcome. +(And you don't need to apologize, obviously your input is well intended.) + +Take care :) +-- +André +</PRE> + + + + + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="004542.html">[Mageia-discuss] Interactive firewall +</A></li> + <LI>Next message: <A HREF="004545.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4543">[ date ]</a> + <a href="thread.html#4543">[ thread ]</a> + <a href="subject.html#4543">[ subject ]</a> + <a href="author.html#4543">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-discuss">More information about the Mageia-discuss +mailing list</a><br> +</body></html> |