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diff --git a/zarb-ml/mageia-discuss/20110604/004498.html b/zarb-ml/mageia-discuss/20110604/004498.html new file mode 100644 index 000000000..4a70d80d2 --- /dev/null +++ b/zarb-ml/mageia-discuss/20110604/004498.html @@ -0,0 +1,144 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-discuss] User support mailing list? + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C4DE99C68.5090706%40laposte.net%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="004497.html"> + <LINK REL="Next" HREF="004495.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-discuss] User support mailing list?</H1> + <B>andre999</B> + <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C4DE99C68.5090706%40laposte.net%3E" + TITLE="[Mageia-discuss] User support mailing list?">andr55 at laposte.net + </A><BR> + <I>Sat Jun 4 04:46:00 CEST 2011</I> + <P><UL> + <LI>Previous message: <A HREF="004497.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI>Next message: <A HREF="004495.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4498">[ date ]</a> + <a href="thread.html#4498">[ thread ]</a> + <a href="subject.html#4498">[ subject ]</a> + <a href="author.html#4498">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>Remco Rijnders a écrit : +><i> On Fri, Jun 03, 2011 at 08:07:16PM -0400, andre999 wrote: +</I>>><i> Remco Rijnders a écrit : +</I>>>><i> On Fri, Jun 03, 2011 at 08:32:10PM +0300, Ahmad Samir wrote: +</I>>>>><i> On 3 June 2011 17:30, Remco Rijnders <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">remco at webconquest.com</A>> wrote: +</I>>>>>><i> Dear all, +</I>>>>>><i> +</I>>>>>><i> In the past few days since the release (and also before, but less +</I>>>>>><i> frequently) I notice a number of requests for help and assistance +</I>>>>>><i> for a +</I>>>>>><i> variety of issues being posted on this list. To me this seems to be +</I>>>>>><i> not +</I>>>>>><i> really on topic for this list which, to my understanding, is more +</I>>>>>><i> aimed at +</I>>>>>><i> discussing the direction of Mageia for future releases and the role +</I>>>>>><i> Mageia +</I>>>>>><i> should play in the larger free software community. +</I>>>>>><i> +</I>>>>><i> +</I>>>>><i> "Mageia-discuss is about Mageia general discussions: future plans, +</I>>>>><i> community, association, ... Feel free to ask any questions here." +</I>>>>><i> c.f. <A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">https://www.mageia.org/mailman/listinfo/mageia-discuss</A> +</I>>>>><i> +</I>>>>><i> I am not sure, if the "any questions" part includes support, but I +</I>>>>><i> think so. History tells us that the higher the number of mailing lists +</I>>>>><i> the higher the number of unused-and-left-to-cobwebs mailing lists +</I>>>>><i> become... +</I>>>><i> +</I>>>><i> Would that not obsolete half our mailing lists though if "any questions" +</I>>>><i> are on topic on this list? I interpretate it as "any questions on the +</I>>>><i> aforementioned topics", though I agree that "..." leaves a lot of room +</I>>>><i> open to interpretation. +</I>>><i> +</I>>><i> I agree with Ahmad's interpretation. +</I>>><i> As well, I think you will get a better response on this discuss list +</I>>><i> than with a dedicated user-help list. +</I>>><i> +</I>>><i> My reasoning : +</I>>><i> Many of those who would help you are interested in following the +</I>>><i> discussions. If they see someone needing assistance, and they can +</I>>><i> help, they will. But they are not necessarily interested in spending +</I>>><i> much time helping others. As well, likely they would not be able to +</I>>><i> help with most problems. Those more strongly interested in helping +</I>>><i> others are probably already helping on the forums, where it is easier +</I>>><i> to focus on particular problems needing solution. +</I>><i> +</I>><i> I don't understand it (call me thick), but now people are saying that +</I>><i> the reason why a user gets an answer faster on the mailing list than on +</I>><i> the forum is because a question asked where it is possibly off-topic has +</I>><i> a better chance of being answered than in a place where it is on-topic? +</I>><i> +</I>><i> Also, while I understand there is a big difference of scale, I'd like to +</I>><i> invite you to look at the debian-users mailing list for a while or have +</I>><i> a look at its archives and see which posts go unanswered there as +</I>><i> compared to the calls for help on our forum. If you feel this is not a +</I>><i> fair comparison, compare it to debian or ubuntu user forums. +</I>><i> +</I>><i> Personal preferences aside, I do not see why the opposition to my +</I>><i> proposal. Is it really such an outrageous request? I'm honestly +</I>><i> surprised by some of the reactions I got on here and on IRC yesterday +</I>><i> too, what to me, seems like a no brainer. +</I>><i> +</I>><i> Thanks and regards, +</I>><i> +</I>><i> Remco +</I> +It is not an outrageous request. +I (and many others) just think that with the current state of Mageia development, that you would be +better served on the current Mageia discuss list than on a separate user-help list. +Asking for help on this list is not off-topic, in the opinion of most (if not almost all). It is +done all the time, and people willingly help. +If Mageia had the thousands of contributors of Debian, the situation could well be different. +As misc pointed out, a large part of the reason there is a better response on this list than on the +forum, is that more people frequent this list. I would add, more knowledgable people than would +likely frequent a user-help list. But that is just my take on the situation. I just wouldn't like +to see such a list being added, and it becoming more difficult to get help. + +Another point. Often a problem brought up on this list makes developers aware of potential +improvements, which can lead to a better Mageia. But a developer who might provide the improvement +is less likely to monitor a user-help list, as well the the developer and discuss lists. +So we're actually trying to give you and other users a better experience :) + +another 2 cents :) +-- +André +</PRE> + + + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="004497.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI>Next message: <A HREF="004495.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4498">[ date ]</a> + <a href="thread.html#4498">[ thread ]</a> + <a href="subject.html#4498">[ subject ]</a> + <a href="author.html#4498">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-discuss">More information about the Mageia-discuss +mailing list</a><br> +</body></html> |