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diff --git a/zarb-ml/mageia-discuss/20110603/004489.html b/zarb-ml/mageia-discuss/20110603/004489.html new file mode 100644 index 000000000..0c8e8c5f5 --- /dev/null +++ b/zarb-ml/mageia-discuss/20110603/004489.html @@ -0,0 +1,126 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-discuss] User support mailing list? + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C1307136328.13521.5.camel%40akroma.ephaone.org%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="004477.html"> + <LINK REL="Next" HREF="004474.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-discuss] User support mailing list?</H1> + <B>Michael Scherer</B> + <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C1307136328.13521.5.camel%40akroma.ephaone.org%3E" + TITLE="[Mageia-discuss] User support mailing list?">misc at zarb.org + </A><BR> + <I>Fri Jun 3 23:25:27 CEST 2011</I> + <P><UL> + <LI>Previous message: <A HREF="004477.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI>Next message: <A HREF="004474.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4489">[ date ]</a> + <a href="thread.html#4489">[ thread ]</a> + <a href="subject.html#4489">[ subject ]</a> + <a href="author.html#4489">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>Le vendredi 03 juin 2011 à 12:52 -0400, Gary Montalbine a écrit : +><i> On 06/03/2011 11:30 AM, Remco Rijnders wrote: +</I>><i> > Dear all, +</I>><i> > +</I>><i> > In the past few days since the release (and also before, but less +</I>><i> > frequently) I notice a number of requests for help and assistance for a +</I>><i> > variety of issues being posted on this list. To me this seems to be not +</I>><i> > really on topic for this list which, to my understanding, is more aimed +</I>><i> > at discussing the direction of Mageia for future releases and the role +</I>><i> > Mageia should play in the larger free software community. +</I>><i> > +</I>><i> > I can fully understand why people would ask for help on this mailing +</I>><i> > list as it seems the most appropiate one given the lists we have +</I>><i> > available. I'd like to suggest the creation of a new mailing list for +</I>><i> > and by users where they can get or provide assistance with end user +</I>><i> > problems and questions like these. +</I>><i> > +</I>><i> > I've brought this topic up on #mageia-dev today and received mixed +</I>><i> > reactions, though most of them seemed to be reluctant. As I'd like to +</I>><i> > gather the opinion of a wider audience than just those present and awake +</I>><i> > in #mageia-dev at the time, I now write this email. +</I>><i> > +</I>><i> +</I>><i> I support a mailing list for users. I had a problem that would not let +</I>><i> me use my security camera. Yesterday I posted the request for assistance +</I>><i> in the forum. No answer. Today I asked for help on the mailing list and +</I>><i> within 30 minutes I had the answer and now have a working camera. I am +</I>><i> strictly a user and find mailing lists very informative. +</I> +There is 507 people on this list ( I am a sysadmin of the ml, so I have +access ), and your demand was one of the 3 demand of the day ( anybody +can count ). + +On the forum, I counted 14 request on this one +<A HREF="https://forums.mageia.org/en/viewforum.php?f=7">https://forums.mageia.org/en/viewforum.php?f=7</A> for the 2nd of june, 5 on +the subforums, and 2 on the advanced support forum. + +That around 6 times more requests. + +On the forum, there is around 500 people registered, but after looking +at the member list of the first 10 pages, there is only 64 people who +were connected on the 2nd of june or later on a total of 250 ( because i +got tired to count by hand for the other half ). As the members are +ordered by date of account creation, the numbers are likely wrong, and +there is a bias toward older users. However, that also allow to exclude +people who opened a account just to ask a question. + +Roughly 25% of the people who have opened a account before 22 april did +connect yesterday ( based on the sample I counted by hand but I guess I +could also abuse my admin access to show some more accurate numbers ). + +On this 25% of people, there is some of them that do not read support +forums. But as I said, there is likely no people who are asking +questions, so we can approximate the 25% as people who are answering +rather than asking, and so, compare them to the 500 people that almost +all have read your mail. + +The ratio "people that read / number of questions" would be 24 times +better for this ml than the forum. + +Yes, posting here achieved a faster result. But this is not because ml +of users would be better. It is because you posted where there was more +people available and less questions. + +-- +Michael Scherer + + + +</PRE> + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="004477.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI>Next message: <A HREF="004474.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4489">[ date ]</a> + <a href="thread.html#4489">[ thread ]</a> + <a href="subject.html#4489">[ subject ]</a> + <a href="author.html#4489">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-discuss">More information about the Mageia-discuss +mailing list</a><br> +</body></html> |