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+ <H1>[Mageia-discuss] User support mailing list?</H1>
+ <B>Remco Rijnders</B>
+ <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C9T.vMv%40r78.nl%3E"
+ TITLE="[Mageia-discuss] User support mailing list?">remco at webconquest.com
+ </A><BR>
+ <I>Fri Jun 3 19:48:15 CEST 2011</I>
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+<PRE>On Fri, Jun 03, 2011 at 08:32:10PM +0300, Ahmad Samir wrote:
+&gt;<i>On 3 June 2011 17:30, Remco Rijnders &lt;<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">remco at webconquest.com</A>&gt; wrote:
+</I>&gt;&gt;<i> Dear all,
+</I>&gt;&gt;<i>
+</I>&gt;&gt;<i> In the past few days since the release (and also before, but less
+</I>&gt;&gt;<i> frequently) I notice a number of requests for help and assistance for a
+</I>&gt;&gt;<i> variety of issues being posted on this list. To me this seems to be not
+</I>&gt;&gt;<i> really on topic for this list which, to my understanding, is more aimed at
+</I>&gt;&gt;<i> discussing the direction of Mageia for future releases and the role Mageia
+</I>&gt;&gt;<i> should play in the larger free software community.
+</I>&gt;&gt;<i>
+</I>&gt;<i>
+</I>&gt;<i>&quot;Mageia-discuss is about Mageia general discussions: future plans,
+</I>&gt;<i>community, association, ... Feel free to ask any questions here.&quot;
+</I>&gt;<i>c.f. <A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">https://www.mageia.org/mailman/listinfo/mageia-discuss</A>
+</I>&gt;<i>
+</I>&gt;<i>I am not sure, if the &quot;any questions&quot; part includes support, but I
+</I>&gt;<i>think so. History tells us that the higher the number of mailing lists
+</I>&gt;<i>the higher the number of unused-and-left-to-cobwebs mailing lists
+</I>&gt;<i>become...
+</I>
+Would that not obsolete half our mailing lists though if &quot;any questions&quot;
+are on topic on this list? I interpretate it as &quot;any questions on the
+aforementioned topics&quot;, though I agree that &quot;...&quot; leaves a lot of room
+open to interpretation.
+
+I find it hard to believe though that a mageia-users@ list would end up
+being a cobweb-list, though I could be wrong.
+
+To me, &quot;discuss&quot; is related to topics that warrant discussion. It's about
+things where different and even opposing points of view may exist and can
+be worked out through a series of communications back and forth.
+
+Support questions are not a discussion, they are simple matters of &quot;I have
+a problem, how do I get it it fixed for me?&quot;. There are no opposing points
+of view, only different suggestions based on the interpretation of what
+the poster's problem is and the understanding of it by the helpful reader
+willing to assist. I can well understand that a person subscribed to this
+list might not be interested in end-user questions, just as much as a
+person needing or providing help might be interested in &quot;political
+bickering&quot; on the mageia-discuss list.
+
+Thanks Ahmad for your feedback :)
+
+Remco
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+</PRE>
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