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diff --git a/zarb-ml/mageia-discuss/20110603/004464.html b/zarb-ml/mageia-discuss/20110603/004464.html new file mode 100644 index 000000000..34c9c897c --- /dev/null +++ b/zarb-ml/mageia-discuss/20110603/004464.html @@ -0,0 +1,192 @@ +<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 3.2//EN"> +<HTML> + <HEAD> + <TITLE> [Mageia-discuss] User support mailing list? + </TITLE> + <LINK REL="Index" HREF="index.html" > + <LINK REL="made" HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C9Q.v3K%40r78.nl%3E"> + <META NAME="robots" CONTENT="index,nofollow"> + <META http-equiv="Content-Type" content="text/html; charset=us-ascii"> + <LINK REL="Previous" HREF="004480.html"> + <LINK REL="Next" HREF="004470.html"> + </HEAD> + <BODY BGCOLOR="#ffffff"> + <H1>[Mageia-discuss] User support mailing list?</H1> + <B>Remco Rijnders</B> + <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20User%20support%20mailing%20list%3F&In-Reply-To=%3C9Q.v3K%40r78.nl%3E" + TITLE="[Mageia-discuss] User support mailing list?">remco at webconquest.com + </A><BR> + <I>Fri Jun 3 17:30:47 CEST 2011</I> + <P><UL> + <LI>Previous message: <A HREF="004480.html">[Mageia-discuss] How to file a bug of unsupported hardware? +</A></li> + <LI>Next message: <A HREF="004470.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4464">[ date ]</a> + <a href="thread.html#4464">[ thread ]</a> + <a href="subject.html#4464">[ subject ]</a> + <a href="author.html#4464">[ author ]</a> + </LI> + </UL> + <HR> +<!--beginarticle--> +<PRE>Dear all, + +In the past few days since the release (and also before, but less +frequently) I notice a number of requests for help and assistance for a +variety of issues being posted on this list. To me this seems to be not +really on topic for this list which, to my understanding, is more aimed at +discussing the direction of Mageia for future releases and the role Mageia +should play in the larger free software community. + +I can fully understand why people would ask for help on this mailing list +as it seems the most appropiate one given the lists we have available. I'd +like to suggest the creation of a new mailing list for and by users where +they can get or provide assistance with end user problems and questions +like these. + +I've brought this topic up on #mageia-dev today and received mixed +reactions, though most of them seemed to be reluctant. As I'd like to +gather the opinion of a wider audience than just those present and awake +in #mageia-dev at the time, I now write this email. + + +Why yet another mailing list? +============================= +- We are lacking a list to discuss end user issues; +- Because of this, questions get posted on lists where they might be + off-topic; +- There is a need for them. Just look back at the mails sent on this list + over the past few days; +- A mailing list can be used and referenced even when the user is not + online; +- Mageia is about choice. Some might prefer forums, others might prefer + mailing lists; +- Mailing lists, also used in settings similar to ours, have proven to be + very useful. I've observed this first hand over the years in various + distributions and free software projects. +- ...? +- Why not? + + +Reasons against +=============== +- 1) We already have a forum and IRC channel for support; +- 2) There is no need for it; +- 3) The administrative overhead; +- 4) The resource usage; +- 5) End user confusion; +- 6) I don't want to subscribe to yet another mailing list; +- 7) A lot of the current lists are not used; +- 8) Our users don't want it; +- 9) What's next? Phone support? IM support? +- 10) ...? + +Above are a few reasons I heard today against my proposal. I'll briefly +address them here. + +1) "We already have a forum and IRC channel for support" +I do not see how one thing would be exclusive to another thing. It is an +additional way for people to get support for their problems. On IRC often +the person who could answer a users question is not there or not +available. The forum is of use, but some people just prefer one over the +other (me being one of them). + +2) "There is no need for it" +Have you asked? I think one only has to look at the posts on here in the +past few days to see that clearly there is a place for it. I hope users +reading this mail will reply to it saying whether or not they'd find a +mageia-users list of use to them. Of course there is nothing wrong with +adopting a "wait and see if there is a need for it first"-attitude, but +what do we actually gain by doing that? + +3) "The administrative overhead" +I might be mistaken, but I think this is a one time action that'll take no +more than a few minutes. If there is an issue with moderating the list, I +believe we have a team in place for just that; And even if there is not, I +herewith volunteer to take such a task upon me. + +4) "The resource usage" +I believe the resource use of a mailing list, even with hundreds of +subscribers, is lower than that of a forum which uses images and does a +lot of SQL-queries on the database. If this is a serious issue, I'm more +than willing to host such a list on one of my servers. + +5) "End user confusion" +You have to give our users more credit than that. And then, there will +always be some people who will always be confused, no matter what. + +6) "I don't want to subscribe to yet another mailing list" +Then don't. It's as simple as that. + +7) "A lot of the current lists are not used" +Well, that is a bit of a pity, but to me seems unrelated to my proposal +for this new list. Besides, an unused list does little harm just by +existing. + +8) "Our users don't want it" +Well, I'm not so sure about that. Users, what do you think? Also, could it +not be that our current users have a (slight) bias towards forums and +against mailing lists, just because that is what we offer? Why not reach +out and have Mageia welcome those users who prefer a mailing list over a +forum, or the command line over KDE? + +9) "What's next? Phone support? IM support?" +Well, now you are just mocking me :-) + +Welps... that's long enough for now. If you made it through to here, +thanks for reading my post and considering its merit (or lack of). Thank +you even more if you want to share your thoughts on it on this list! + +Sincerely yours, + +Remco Rijnders +-------------- next part -------------- +A non-text attachment was scrubbed... +Name: not available +Type: application/pgp-signature +Size: 836 bytes +Desc: Digital signature +URL: </pipermail/mageia-discuss/attachments/20110603/e3917b3f/attachment.asc> +</PRE> + + + + + + + + + + + + + + + + + + + + +<!--endarticle--> + <HR> + <P><UL> + <!--threads--> + <LI>Previous message: <A HREF="004480.html">[Mageia-discuss] How to file a bug of unsupported hardware? +</A></li> + <LI>Next message: <A HREF="004470.html">[Mageia-discuss] User support mailing list? +</A></li> + <LI> <B>Messages sorted by:</B> + <a href="date.html#4464">[ date ]</a> + <a href="thread.html#4464">[ thread ]</a> + <a href="subject.html#4464">[ subject ]</a> + <a href="author.html#4464">[ author ]</a> + </LI> + </UL> + +<hr> +<a href="https://www.mageia.org/mailman/listinfo/mageia-discuss">More information about the Mageia-discuss +mailing list</a><br> +</body></html> |