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authorNicolas Vigier <boklm@mageia.org>2013-04-14 13:46:12 +0000
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+ <H1>[Mageia-discuss] User support mailing list?</H1>
+ <B>Ma&#226;t</B>
+ <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20%3D%3Futf-8%3Fq%3FUser_support_mailing_list%3D3F%3F%3D&In-Reply-To=%3Cbc9a6dec5bae5c7b00576f1c5ab0eeab%40vilarem.net%3E"
+ TITLE="[Mageia-discuss] User support mailing list?">maat-ml at vilarem.net
+ </A><BR>
+ <I>Mon Jun 6 13:57:59 CEST 2011</I>
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+<PRE> On Mon, 6 Jun 2011 13:42:48 +0200, Hugo Berus wrote:
+&gt;<i> On 6 June 2011 12:45, Wolfgang Bornath &lt;<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">molch.b at googlemail.com</A>&gt;
+</I>&gt;<i> wrote:
+</I>&gt;&gt;<i> 2011/6/6 Hugo Berus &lt;<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">hugo.berus at gmail.com</A>&gt;:
+</I>&gt;&gt;&gt;<i> On 6 June 2011 11:35, Wolfgang Bornath &lt;<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">molch.b at googlemail.com</A>&gt;
+</I>&gt;&gt;&gt;<i> wrote:
+</I>&gt;&gt;&gt;&gt;<i> We have but one list which is aimed at the general
+</I>&gt;&gt;&gt;&gt;<i> public: this list here. It's purpose is general discussion about
+</I>&gt;&gt;&gt;&gt;<i> Mageia. There's no word about support in the description.
+</I>&gt;&gt;&gt;&gt;<i> All other lists are open to the public for the sake of
+</I>&gt;&gt;&gt;&gt;<i> transparency,
+</I>&gt;&gt;&gt;&gt;<i> but each of them has a special target group (i18n, marcomm,
+</I>&gt;&gt;&gt;&gt;<i> artwork,
+</I>&gt;&gt;&gt;&gt;<i> sysadmin, packagers, council, etc.).
+</I>&gt;&gt;&gt;<i>
+</I>&gt;&gt;&gt;<i> So, that leaves us with a couple of simple options:
+</I>&gt;&gt;&gt;<i> 1) add the words &quot;user support&quot; to the description of this list.
+</I>&gt;&gt;&gt;<i> 2) create a &quot;mageia-user&quot; ml aimed at user support.
+</I>&gt;&gt;&gt;<i> 3) leave it as it is and tell people who come to this list with
+</I>&gt;&gt;&gt;<i> user
+</I>&gt;&gt;&gt;<i> support questions to go to the forum.
+</I>&gt;&gt;&gt;<i>
+</I>&gt;&gt;&gt;<i> The third option is really not what I am looking forward to see on
+</I>&gt;&gt;&gt;<i> this list.
+</I>&gt;&gt;<i>
+</I>&gt;&gt;<i> Agreed. I think this will come automatically with time. There may be
+</I>&gt;&gt;<i> the occasional question but in the long run I do not expect this
+</I>&gt;&gt;<i> list
+</I>&gt;&gt;<i> overwhelmed with user support questions. That's why I vote for &quot;not
+</I>&gt;&gt;<i> necessary&quot; in the question about an extra support list.
+</I>&gt;&gt;<i>
+</I>&gt;&gt;<i> In short: we should do nothing. :)
+</I>&gt;<i>
+</I>&gt;<i> Ok, but still help people if they would come along instead of forcing
+</I>&gt;<i> them to go a forum.
+</I>
+ Just a quick tip : forums have RSS enabled so that you can setup the
+ rss client with thunderbird or whatever your mail client is to follow
+ discussions exactly the same way you'd do for a mailing list (iow
+ without having to load huge forum pages)
+
+ And you can even subscribe to only sub-parts (just basic support, or
+ just cauldron, or community, or news... or just a specific topic) or sub
+ categories (just new topics)...
+
+ :)
+
+
+</PRE>
+
+
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