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authorNicolas Vigier <boklm@mageia.org>2013-04-14 13:46:12 +0000
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+ <H1>[Mageia-dev] What do you think about create a Mageia Welcome Center?</H1>
+ <B>Michael Scherer</B>
+ <A HREF="mailto:mageia-dev%40mageia.org?Subject=Re%3A%20%5BMageia-dev%5D%20What%20do%20you%20think%20about%20create%20a%20Mageia%20Welcome%0A%20Center%3F&In-Reply-To=%3C1285851054.5530.171.camel%40akroma.ephaone.org%3E"
+ TITLE="[Mageia-dev] What do you think about create a Mageia Welcome Center?">misc at zarb.org
+ </A><BR>
+ <I>Thu Sep 30 14:50:54 CEST 2010</I>
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+<PRE>Le jeudi 30 septembre 2010 &#224; 14:53 +0300, atilla ontas a &#233;crit :
+&gt;<i> 2010/9/30 Wolfgang Bornath &lt;<A HREF="https://www.mageia.org/mailman/listinfo/mageia-dev">molch.b at googlemail.com</A>&gt;:
+</I>&gt;<i> &gt; Agreed. Surveys are a nuisance anyway.
+</I>&gt;<i> &gt; 1. A large part of survey participants do not tell the truth.
+</I>&gt;<i> &gt; 2. A large part of users do not participate so you will not get any
+</I>&gt;<i> &gt; real information anyway.
+</I>&gt;<i> &gt; 3. If something is wrong with the project, the distribution, user
+</I>&gt;<i> &gt; satisfaction or whatever you will know it by user postings in the
+</I>&gt;<i> &gt; forums earlier than by surveys.
+</I>&gt;<i> &gt;
+</I>&gt;<i> &gt; So, at the end of the day,
+</I>&gt;<i> &gt; What do you get by surveys to take away?
+</I>&gt;<i> &gt; More work to implement and to read them, that's all.
+</I>&gt;<i> I mean what wobo has written. Besides, forum posts are more effective
+</I>&gt;<i> way to track users opinions about distro and applications.
+</I>
+Well, this depend on the question.
+
+A survey could simply give data about &quot;do you use it in professional
+environment&quot; or not, and therefor see where people use the distribution,
+and where they don't use and try to do some effort to fix problem in the
+area where they don't use. This could also help to decide on the type of
+features that must be prioritized.
+As I said, that's (imho) also listening to community to know this.
+
+This can also help to get information about country, ie, if we see there
+is almost no user in some country, is there a reason, should we try to
+help the community there ?
+
+
+&gt;<i> I always
+</I>&gt;<i> hated this survey thing on Mandriva. Also it feels something like a
+</I>&gt;<i> registration to a propierty application or validate a windows install.
+</I>&gt;<i> Many users in Mandriva Turkiye community asked me if they *must* fill
+</I>&gt;<i> survey and register their e-mails. Most of them were new to GNU Linux.
+</I>
+For sure, if such survey is used ( and again, that's just a
+possibility ), we will have to keep in mind that it must be clearer on
+the survey what it the goal, and it must be clear that most people do
+not see it is optional.
+
+I do not advocate to have it by default and forcing user, but I think
+that restricting feedback to forum will miss lots of people. And the
+lack of feedback was something people were complaining for at Mandriva.
+
+There is a balance between waiting that people come with us, and
+potentially lose some without knowing why, or asking to everybody, and
+basically annoy people because we asked feedback. And that's not easy to
+find the right spot.
+
+&gt;<i> I think we should decide if we will implement a Welcome Center/Kaptan
+</I>&gt;<i> to distro and if it is an informative screen or basic configuration
+</I>&gt;<i> tool or both for newbies. I' m not interested in filling the blanks on
+</I>&gt;<i> a survey. Also a survey would be introduced in main web site. Any
+</I>&gt;<i> interested user should fill it.
+</I>
+Such survey on computer side could also help to get data about hardware.
+For example, I think kernel developers would love to have a list of
+people who are registered testers, with their hardware, to contact them
+to say &quot;here is a bug, but I do not have the hardware, I think this rpm
+can fix it, can you give me feedback&quot;.
+
+This would solve the future problem of hardware QA, because while
+Mandriva had a labs with lots of stuff, we don't.
+
+But this requires that people register, ie give their email and their
+hardware data. And I think it will be more maybe more effective to ask
+at install time than to wait for people to register by themselves each
+computer. But of course, this can be seen as too intrusive so great care
+must be taken.
+
+--
+Michael Scherer
+
+</PRE>
+
+
+
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