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authorRomain d'Alverny <rda@mageia.org>2013-03-10 22:35:18 +0000
committerRomain d'Alverny <rda@mageia.org>2013-03-10 22:35:18 +0000
commit86f11ca07b01cbda36e7a941eda8c9415f5dc623 (patch)
tree4856982a6a08fb8bbdd0a1f9ae52ca0c568de1c5 /ur/support
parent668ee915f5286e3ca00199e1ba33da9fd8af80cf (diff)
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-rw-r--r--ur/support/index.php102
-rw-r--r--ur/support/report-a-bug/index.php113
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diff --git a/ur/support/index.php b/ur/support/index.php
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+<?php
+
+define('HLANG', true);
+require '../../langs.php';
+_lang_load($locale, 'support');
+
+?><!DOCTYPE html>
+<html dir="ltr" lang="<?php echo $locale; ?>">
+<head>
+ <meta charset="utf-8">
+ <title><?php _e('Support for Mageia distribution')?></title>
+ <meta name="description" content="<?php _e('List of support resources for Mageia distribution.')?>">
+ <meta name="keywords" content="<?php _e('mageia, linux, support, help, hardware, qa, test')?>">
+ <meta name="author" content="Mageia">
+ <link rel="stylesheet" type="text/css" href="/g/style/all.css">
+ <?php include '../../analytics.php'; ?>
+</head>
+<body class="support">
+ <?php echo $hsnav; ?>
+ <header id="mgnavt">
+ <h1><?php _e('Support')?></h1>
+ <ul>
+ <li><a href="#comm"><?php _e('Community Support')?></a></li>
+ <li><a href="#pro"><?php _e('Professional Support')?></a></li>
+ <li><a href="//doc.mageia.org/"><?php _e('Documentation')?></a></li>
+ <li><a href="#updates"><?php _e('Updates')?></a></li>
+ <li><a href="#lifecycle"><?php _e('Lifecycle')?></a></li>
+ <li><a href="#hw"><?php _e('Hardware Requirements')?></a></li>
+ <li><a href="//bugs.mageia.org/"><?php _e('Bugs Reports')?></a></li>
+ </ul>
+ </header>
+ <div id="doc" class="yui-t7">
+ <div id="bd" role="main">
+ <div class="yui-g">
+ <div class="para donate" style="padding-top: 2em;">
+ <?php
+ _h('Documentation', null, 'h2 id="docu"');
+ _h('You can look up existing %sdocumentation here%s. You may too look into our %sWiki%s.',
+ array('<a href="//doc.mageia.org/">', '</a>',
+ '<a href="http://wiki.mageia.org/">', '</a>'));
+ echo '<hr>';
+
+ _h('Updates', null, 'h2 id="updates"');
+ _h('Updates are available for %s (security and bug fixes) and published on an ongoing basis.', array('<a href="../2/">Mageia 2</a>'));
+ _h('You can install these from the Mageia Control Center.');
+ _h('You may subscribe to our %s announce list to be notified of these.', array('<a href="https://ml.mageia.org/wwsympa-wrapper.fcgi/info/updates-announce">updates-announce</a>'));
+ echo '<hr>';
+
+ _h('Lifecycle', null, 'h3');
+ _h('Mageia releases are supported at least for 18 months.');
+ echo '<ul class="hl">';
+ _h('Mageia 1 was supported until December 1st, 2012.', null, 'li');
+ _h('Mageia 2 will be supported until November 22nd, 2013.', null, 'li');
+ echo '</ul>';
+ echo '<hr>';
+
+ _h('Community Support', null, 'h2 id="comm"');
+ _h('If you need help, information or directions about the Mageia distribution you installed or about the project, you can try to reach us through:');
+
+ echo '<ul class="hl">';
+ _h('<a href="http://forums.mageia.org/en/">Community support forums</a> in English &ndash; see <a href="https://forums.mageia.org/en/viewforum.php?f=20">other Mageia community forums</a> for support in your language;', null, 'li');
+ _h('IRC channels where you can discuss live with other Mageia users and contributors: <a href="irc://irc.freenode.net/#mageia" hreflang="en">#mageia</a> or other localized <a href="https://wiki.mageia.org/en/IRC#channels_in_other_languages">channels</a>;', null, 'li');
+ _h('our <a href="https://wiki.mageia.org/en/">Wiki</a> (still rough at the time, we are working on it!);', null, 'li');
+ _h('our <a href="http://www.mageia.org/mailman/" hreflang="en">mailing-lists</a>;', null, 'li');
+ _h('local events: follow our <a href="http://blog.mageia.org/en/">blog</a> and <a href="http://www.mageia.org/en/calendar/">calendar</a>.', null, 'li');
+ echo '</ul>';
+ echo '<hr>';
+
+ _h('Professional Support', null, 'h2 id="pro"');
+ _h('Mageia.Org does not provide or endorse commercial/professional support or other services around the distribution. But there are organizations providing such services and more.');
+ _h('Please check the <a href="%s">commercial vendors</a> list', array('https://wiki.mageia.org/en/Commercial_vendors'));
+ echo '<hr>';
+
+
+ _h('Hardware Requirements', null, 'h2 id="hw"');
+ _h('Mageia software runs on most x86 computer systems available as of today, April 2011.');
+ _h('You can follow this hardware requirements list:');
+ echo '<ul class="hl">';
+
+ _h('Processor: any AMD, Intel or VIA processor;', null, 'li');
+ _h('Memory (RAM): 512MB minimum, 2GB recommended;', null, 'li');
+ _h('Storage (HDD): 1GB for a minimal installation, 6GB for a full setup;', null, 'li');
+ _h('Optical drive: CD or DVD depending on the ISO you use (network, USB key installation available);', null, 'li');
+ _h('Graphic card: any ATI, Intel, Matrox, nVidia, SiS or VIA graphic card;', null, 'li');
+ _h('Sound card: any AC97, HDA or Sound Blaster sound card.', null, 'li');
+ echo '</ul>';
+
+ _h('For some kinds of hardware (Wi-Fi chipsets, 3D graphic cards) to work properly, specific firmware or software may be needed, this is available in a specific online repository called "nonfree" (learn more).');
+ _h('We may set up a hardware compatibility list/directory as well as a hardware certification process; but that\'s still at the planning stage. Feel free to join/contact our <a href="%s">Web</a> and <a href="%s">QA</a> teams if you would like to help in this regard.', array('https://wiki.mageia.org/en/Web_team', 'https://wiki.mageia.org/en/QA_Team'), 'p class="dlinfo"');
+ echo '<hr>';
+
+ _h('Bugs Reports', null, 'h2 id="bugs"');
+ _h('You may check and report bugs on <a href="%s">our Bugzilla (bugs.mageia.org)</a>.',
+ array('https://bugs.mageia.org/'));
+ echo '<hr>';
+ ?>
+ </div>
+ </div>
+ </div>
+ </div>
+</body>
+</html>
diff --git a/ur/support/report-a-bug/index.php b/ur/support/report-a-bug/index.php
new file mode 100644
index 000000000..f8b64964e
--- /dev/null
+++ b/ur/support/report-a-bug/index.php
@@ -0,0 +1,113 @@
+<!DOCTYPE html>
+<html dir="ltr" lang="en">
+<head>
+ <meta charset="utf-8">
+ <title>How to report a bug | Mageia</title>
+ <meta name="description" content="How to report a bug for Mageia.">
+ <meta name="keywords" content="mageia, linux, bug, report, procedure, support, help">
+ <meta name="author" content="Mageia">
+ <link rel="stylesheet" type="text/css" href="/g/style/all.css" >
+ <?php include '../../../analytics.php'; ?>
+</head>
+<body class="support report-a-bug">
+ <?php include '../../../langs.php'; ?>
+ <h1 id="mgnavt"><a href="../">Support</a> &raquo; How to Report a Bug</h1>
+ <div id="doc" class="yui-t7">
+ <div id="bd" role="main">
+ <div class="yui-g">
+ <div class="para donate" style="padding-top: 2em;">
+ <div class="qsidesummary">
+ <ol>
+ <li><a href="#update">Update your system</a></li>
+ <li><a href="#reproduce">Reproduce the bug</a></li>
+ <li><a href="#go">Go to bugs.mageia.org</a></li>
+ <li><a href="#search">Search for similar bugs</a></li>
+ <li><a href="#file">File a new bug</a></li>
+ <li><a href="#follow">Follow up</a></li>
+ <li><a href="#thx">Thank you!</a></li>
+ <li><a href="#more">More</a></li>
+ </ol>
+ </div>
+
+ <h2 id="update">1. Update your system.</h2>
+ <p>Make sure your system is up-to-date,
+ and double-check if you still encounter the same bug.</p>
+ <p>If not, that means that an installed update may have fixed the bug
+ &ndash; you may stop here.</p>
+
+ <hr />
+ <h2 id="reproduce">2. Reproduce the bug.</h2>
+ <p>Make sure you can reproduce the bug, and how you do it.</p>
+ <p>If not, it will be difficult for developers to identify and fix this bug.
+ But if you still think this is important enough to be reported, continue.</p>
+
+ <hr />
+ <h2 id="go">3. Go to <a href="https://bugs.mageia.org/">bugs.mageia.org</a>.</h2>
+ <p>&hellip; and sign in with <a href="https://identity.mageia.org/">your Mageia account</a>.
+ If you do not have an account yet,
+ you can <a href="https://identity.mageia.org/register">register one</a>.</p>
+
+ <hr />
+ <h2 id="search">4. Search for a similar bug.</h2>
+ <p>This bug may have been reported already. So search for it using the search box.</p>
+ <p>If there is one such similar bug:</p>
+ <ul>
+ <li>has it been resolved already? does the proposed resolution work for you?</li>
+ <li>is it still pending resolution? then try to see if
+ you can add relevant information into the comments
+ section of the bug (bottom of the page).</li>
+ <li>do you want to be notified of updates relative to this bug? then add yourself in the Cc list.</li>
+ </ul>
+ <p>If you found no similar bug, or if the resolution doesn't work for you, you may continue.</p>
+
+ <hr />
+ <h2 id="file">5. File a new bug.</h2>
+ <p>Choose the Product, Component, Version, Hardware Platform that best match
+ the context of this bug. Put the name of the Source RPM of the package
+ (see below for more details).</p>
+
+ <p>Write a clear summary explaining the bug, in a few words.</p>
+
+ <p>Explain the bug in details, following the template provided to you in the report form.</p>
+
+
+ <p>Attach the documents that seem relevant and informative about this bug.</p>
+
+ <p>Assign the bug to the packager maintainer (or let the triage team add it)</p>
+
+ <p>Post your bug.</p>
+
+ <hr />
+ <h3>Document your bug!</h3>
+ <p>It is crucial that you gather information about your bug:</p>
+ <ul>
+ <li>what is the software involved? what is the package, source package of it?</li>
+ <li>who is the maintainer?</li>
+ <li>do you have a log file or a screenshot that may help demonstrate the problem?</li>
+ </ul>
+ <p><code class="term">$ rpm -qi package</code></p>
+ <p>will give you a lot of informations about a package already: source package name, maintainer, etc.</p>
+
+ <hr />
+ <h2 id="follow">6. Follow up.</h2>
+ <p>Your bug will be reviewed by the Triage team and/or the maintainer of the package,
+ or other contributors.
+ It will help a lot that you answer their questions so they can get a better picture
+ of the issue at hand and fix it more quickly.</p>
+ <p>Similarly, your bug may be silently fixed in a later release.
+ If so, consider closing your bug on your own.</p>
+
+ <hr />
+ <h2 id="thx">7. Thank you!</h2>
+ <p>Thanks to take the time to report to us about your experience
+ of Mageia. This will help make it a better operating system for everyone.</p>
+
+ <hr />
+ <h2 id="more">More.</h2>
+ <p>For a more detailed description of <a href="https://wiki.mageia.org/en/Bugzilla#How-to_report_a_bug">how to report a bug</a>.</p>
+ </div>
+ </div>
+ </div>
+ </div>
+</body>
+</html>