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<br><br><div class="gmail_quote">On Thu, Oct 21, 2010 at 16:35, Patricia Fraser <span dir="ltr"><<a href="mailto:trish@thefrasers.org">trish@thefrasers.org</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<br><div class="h5"><br>
</div>And if users are rude and nasty to devs or packagers, then there won't<br>
be a distro. So, we need to find ways to help both sets of people be<br>
good to each other - understanding, polite and make sure that users get<br>
to know which forums/MLs/IRC channels are the right ones to use, and<br>
how to do proper bug reports, and devs/packagers know to show users<br>
where to go for help/how to report bugs etc.<br></blockquote><div><br>Yes, it is best not taken as an all/nothing issue.<br>I think we need to find or invent a diversified structure, whith clear directions and rules, partly automatically enforced, partly by moderation.<br>
(And progressively automatise frequent problems dectected by moderators.)<br><br>The aim is to :<br><br>1. prevent users from seeing no way to report problems, and those who think they have reported a problem from feeling nobody listens<br>
<br>2. prevent devs/packagers from beeing flooded<br><br>There will probably be some trial and error involved, but if we succeed I think there will be a great payoff.<br><br>I also think there will be a need, at least initially, for more moderators, and at different levels.<br>
</div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<br>
Maybe we have a page where there's netiquette, the various places for<br>
help, and the URL's in the footer of emails? and then we can politely<br>
point to it, and invite people to continue the conversation in the<br>
right place?<br>
<br></blockquote><div>yes<br> <br></div><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
Cheers,<br>
<br>
- --<br>
Patricia Fraser<br></blockquote></div>-- <br><br>Frederic<br>
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