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><H1
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NAME="troubleshooting"
></A
>4.5. Troubleshooting</H1
><P
>This section gives solutions to common Bugzilla installation
problems.
</P
><DIV
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><H2
CLASS="section"
><A
NAME="AEN1009"
></A
>4.5.1. Bundle::Bugzilla makes me upgrade to Perl 5.6.1</H2
><P
> Try executing <B
CLASS="command"
>perl -MCPAN -e 'install CPAN'</B
>
and then continuing.
</P
><P
> Certain older versions of the CPAN toolset were somewhat naive about how
to upgrade Perl modules. When a couple of modules got rolled into the core
Perl distribution for 5.6.1, CPAN thought that the best way to get those
modules up to date was to haul down the Perl distribution itself and
build it. Needless to say, this has caused headaches for just about
everybody. Upgrading to a newer version of CPAN with the
commandline above should fix things.
</P
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CLASS="section"
><H2
CLASS="section"
><A
NAME="AEN1014"
></A
>4.5.2. DBD::Sponge::db prepare failed</H2
><P
> The following error message may appear due to a bug in DBD::mysql
(over which the Bugzilla team have no control):
</P
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> DBD::Sponge::db prepare failed: Cannot determine NUM_OF_FIELDS at D:/Perl/site/lib/DBD/mysql.pm line 248.
SV = NULL(0x0) at 0x20fc444
REFCNT = 1
FLAGS = (PADBUSY,PADMY)
</PRE
></FONT
></TD
></TR
></TABLE
><P
> To fix this, go to
<TT
CLASS="filename"
><path-to-perl>/lib/DBD/sponge.pm</TT
>
in your Perl installation and replace
</P
><TABLE
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><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> my $numFields;
if ($attribs->{'NUM_OF_FIELDS'}) {
$numFields = $attribs->{'NUM_OF_FIELDS'};
} elsif ($attribs->{'NAME'}) {
$numFields = @{$attribs->{NAME}};
</PRE
></FONT
></TD
></TR
></TABLE
><P
> by
</P
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BGCOLOR="#E0E0E0"
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><TR
><TD
><FONT
COLOR="#000000"
><PRE
CLASS="programlisting"
> my $numFields;
if ($attribs->{'NUM_OF_FIELDS'}) {
$numFields = $attribs->{'NUM_OF_FIELDS'};
} elsif ($attribs->{'NAMES'}) {
$numFields = @{$attribs->{NAMES}};
</PRE
></FONT
></TD
></TR
></TABLE
><P
> (note the S added to NAME.)
</P
></DIV
><DIV
CLASS="section"
><H2
CLASS="section"
><A
NAME="paranoid-security"
></A
>4.5.3. cannot chdir(/var/spool/mqueue)</H2
><P
>If you are installing Bugzilla on SuSE Linux, or some other
distributions with
<SPAN
CLASS="QUOTE"
>"paranoid"</SPAN
>
security options, it is possible that the checksetup.pl script may fail
with the error:
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><PRE
CLASS="programlisting"
>cannot chdir(/var/spool/mqueue): Permission denied
</PRE
></FONT
></TD
></TR
></TABLE
>
</P
><P
> This is because your
<TT
CLASS="filename"
>/var/spool/mqueue</TT
>
directory has a mode of
<SPAN
CLASS="QUOTE"
>"drwx------"</SPAN
>. Type
<B
CLASS="command"
>chmod 755
<TT
CLASS="filename"
>/var/spool/mqueue</TT
>
</B
>
as root to fix this problem.
</P
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