No, Who's on first... |
For many years, defect-tracking software has remained principally the domain - of large software development houses. Even then, most shops never bothered - with bug-tracking software, and instead simply relied on shared lists and - email to monitor the status of defects. This procedure is error-prone and - tends to cause those bugs judged least significant by developers to be - dropped or ignored -
These days, many companies are finding that integrated defect-tracking - systems reduce downtime, increase productivity, and raise customer - satisfaction with their systems. Along with full disclosure, an open - bug-tracker allows manufacturers to keep in touch with their clients - and resellers, to communicate about problems effectively throughout - the data management chain. Many corporations have also discovered that - defect-tracking helps reduce costs by providing IT support accountability, - telephone support knowledge bases, and a common, well-understood system - for accounting for unusual system or software issues. -
But why should you use Bugzilla? -
Bugzilla is very adaptable to various situations. Known uses currently - include IT support queues, Systems Administration deployment management, - chip design and development problem tracking (both pre-and-post fabrication), - and software and hardware bug tracking for luminaries such as Redhat, Loki software, - Linux-Mandrake, and VA Systems. Combined with systems such as CVS, Bonsai, - or Perforce SCM, Bugzilla provides a powerful, easy-to-use solution to - configuration management and replication problems -
Bugzilla can dramatically increase the productivity and accountability - of individual employees by providing a documented workflow and positive - feedback for good performance. How many times do you wake up in the - morning, remembering that you were supposed to do *something* today, - but you just can't quite remember? Put it in Bugzilla, and you have a record - of it from which you can extrapolate milestones, predict product versions - for integration, and by using Bugzilla's e-mail integration features - be able to follow the discussion trail that led to critical decisions. -
Ultimately, Bugzilla puts the power in your hands to improve your value - to your employer or business while providing a usable framework for your natural - attention to detail and knowledge store to flourish. -