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   <H1>[Mageia-discuss] Mageia review with bad experience</H1>
    <B>andre999</B> 
    <A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20Mageia%20review%20with%20bad%20experience&In-Reply-To=%3C4E94F24B.6050009%40laposte.net%3E"
       TITLE="[Mageia-discuss] Mageia review with bad experience">andre999mga at laposte.net
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    <I>Wed Oct 12 03:50:03 CEST 2011</I>
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<PRE>Doug Laidlaw a &#233;crit :
&gt;<i> On Tue, 11 Oct 2011 09:00:02 PM <A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">mageia-discuss-request at mageia.org</A> wrote:
</I>&gt;<i>    
</I>&gt;&gt;<i> People are reading pages over pages of documentation on their nes washing
</I>&gt;&gt;<i> machines, but expect not to have to do any reading on a complex thing like
</I>&gt;&gt;<i> a  computer and an operating system.
</I>&gt;&gt;<i> That's one of the main problems nowadays..
</I>&gt;&gt;<i>
</I>&gt;&gt;<i> Oliver
</I>&gt;&gt;<i>      
</I>&gt;<i> More precisely, I think, the Help must be handy.  It is no use telling them to
</I>&gt;<i> look elsewhere before starting up their computer.  Each piece of Help must be
</I>&gt;<i> linked to where it is needed.
</I>&gt;<i>
</I>&gt;<i> Doug.
</I>&gt;<i>    
</I>
Exactly.  Well-designed context-oriented help.  That is one of the 
bigger weaknesses of Mageia (and Mandriva), compared to at least one 
other distro.
(But the drak* tools are one of our strengths.)
Note that context-oriented help is not intrusive -- it is available if 
needed, but almost invisible otherwise.

One point is that help is not only useful if the user has a problem.  It 
can be a useful confidence-building confirmation for a new user, no 
matter how experienced.
I've seen a lot of new users -- in all sorts of environments -- who 
needed little more than confirmation to proceed confidently with a computer.

-- 
Andr&#233;

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