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<H1>[Mageia-discuss] Think about bugzilla monitoring?</H1>
<B>Frederic Janssens</B>
<A HREF="mailto:mageia-discuss%40mageia.org?Subject=Re%3A%20%5BMageia-discuss%5D%20Think%20about%20bugzilla%20monitoring%3F&In-Reply-To=%3CAANLkTi%3D5a_Mfn3JrHaCnCWM938VxrYbNUshQ4cz5SezA%40mail.gmail.com%3E"
TITLE="[Mageia-discuss] Think about bugzilla monitoring?">fjanss at gmail.com
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<I>Fri Sep 24 14:07:29 CEST 2010</I>
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<PRE>On Fri, Sep 24, 2010 at 13:58, Juergen Harms <<A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">Juergen.Harms at unige.ch</A>> wrote:
><i> Picking up from where Mageia forked off, many things activities look like
</I>><i> continuity from Mandriva Linux. But forking is also a challenge to find not
</I>><i> too hard to implement improvements - such as "bugzilla monitoring".
</I>><i>
</I>><i> I think I am not the only one who frequently felt frustrated submitting yet
</I>><i> another bug, knowing that it had more 50% of chance to disappear the
</I>><i> "oubliettes". I think there is an objective question: if bugs are not
</I>><i> followed up, that should not just happen by accident - there should be an
</I>><i> explicit and justified decision. There is also a subjective question: a user
</I>><i> who went through the pains to write a good bug report should get a feedback
</I>><i> with a followup, even if there are no "comments" in the bugzilla data base.
</I>><i>
</I>><i> Some ideas: have a "lost bug advocate"? create a team - just like the
</I>><i> "triage team" that feels responsible for bugs not to disappear? (different
</I>><i> from the, but talking to, maybe overlapping the triage team, leaning on the
</I>><i> "dev" - in Mageia it will be a volonteer, even more important - to whom a
</I>><i> bug is assigned) - proposing and justifying which bugs - for the time being
</I>><i> - will have no follow up), creating some commented statistics on the fate of
</I>><i> bugs - good for QA, but also for PR about Mageia? trigger an alarm if too
</I>><i> many bugs remain un-resolved? - always assuming that enough active
</I>><i> contribution can be recruited from the temp. wiki list. I also believe that,
</I>><i> for Mageia, the situation is different. In Mandriva, I guess that some
</I>><i> (many?) of these acitivities were done by staff of the QA group - in Mageia
</I>><i> an alternative is needed.
</I>><i>
</I>><i> Maybe Mandriva had something like this - if yes, it was too well hidden.
</I>><i> _______________________________________________
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</I>><i> <A HREF="https://www.mageia.org/mailman/listinfo/mageia-discuss">Mageia-discuss at mageia.org</A>
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+1
--
Frederic
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