On Tue, Oct 5, 2010 at 16:24, Maât
<maat-ml@vilarem.net> wrote:
Le 05/10/2010 02:39, Frederic Janssens a écrit :
> communication structure.
> So, in the hope that the discussion can become somewhat more
> constructive that way, could you describe that structure as you see it
> now ?
Thanks for the reply
Triage team (as it used to be in Mandriva universe) belongs to
bugtracker domain though i consider it would be very cool to have a
(hopefully big) number of them in forum support team.
Yes, I think their role should be better advertised, and coupled to support.
-- Support team as i imagine it is compound of rather experienced users
(and hopefully also skilled experts) willing to guide less experienced
users and new comers. Ideally this team should be rather large to give
users a feeling of being quickly and well taken care of.
The members of this team will offer the better way for Mageia to welcome
users and give a positive support experience. This task can be very time
consuming so the more skilled they will be and the more their number
will be,
I think it would be best to have a gradation of skills, with an easy access to
less specialised helper roles.
The nearest thing I know to what I envision is the karma/moderation model of
http://slashdot.org/ . But
phpBB3 does not seem support such sorts of features.
I am still trying to understand it's structure to see if it is reasonable to try to add them.
the more easy to endure will be the task and the more happy
will be Mageia end users.
This team work and the quality of packagers work (iow the distro) imho
will be the best assets of Mageia to conquer the world :o) (i'm
borrowing Goom's "clown nose")
Yes, definitly. I think we must try to find ways/structures that help make these tasks enjoyable. The guiding principle beeing : most people enjoy beeing helpfull
within their abilities when they feel like it. So we have to give them (not only those formally member of the team) the tools and permissions adapted to their level of competence.
I mostly agree with all you wrote, but am too tired to do further comments at this moment.
Thanks