On Thu, Oct 21, 2010 at 16:35, Patricia Fraser
<trish@thefrasers.org> wrote:
And if users are rude and nasty to devs or packagers, then there won't
be a distro. So, we need to find ways to help both sets of people be
good to each other - understanding, polite and make sure that users get
to know which forums/MLs/IRC channels are the right ones to use, and
how to do proper bug reports, and devs/packagers know to show users
where to go for help/how to report bugs etc.
Yes, it is best not taken as an all/nothing issue.
I think we need to find or invent a diversified structure, whith clear directions and rules, partly automatically enforced, partly by moderation.
(And progressively automatise frequent problems dectected by moderators.)
The aim is to :
1. prevent users from seeing no way to report problems, and those who think they have reported a problem from feeling nobody listens
2. prevent devs/packagers from beeing flooded
There will probably be some trial and error involved, but if we succeed I think there will be a great payoff.
I also think there will be a need, at least initially, for more moderators, and at different levels.
Maybe we have a page where there's netiquette, the various places for
help, and the URL's in the footer of emails? and then we can politely
point to it, and invite people to continue the conversation in the
right place?
yes
Cheers,
- --
Patricia Fraser