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<H1>[Mageia-dev] please stop doing "bugs" for updating magia 1</H1>
<B>Buchan Milne</B>
<A HREF="mailto:mageia-dev%40mageia.org?Subject=Re%3A%20%5BMageia-dev%5D%20please%20stop%20doing%20%22bugs%22%20for%20updating%20magia%201&In-Reply-To=%3C201201121729.44056.bgmilne%40zarb.org%3E"
TITLE="[Mageia-dev] please stop doing "bugs" for updating magia 1">bgmilne at zarb.org
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<I>Thu Jan 12 16:29:43 CET 2012</I>
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<PRE>On Thursday, 12 January 2012 16:45:39 Johnny A. Solbu wrote:
><i> On Thursday 12 January 2012 10:05, Buchan Milne wrote:
</I>><i> > many users don't report upstream
</I>><i> > bugs to the distro's tracker.”
</I>><i> >
</I>><i> > Why not?
</I>><i>
</I>><i> Why should they? As far as the average Joe is concerned they should only
</I>><i> have to file a bug one place. This is how many of them think. And I agree
</I>><i> with them.
</I>><i>
</I>><i> > 1)File a bug with the distribution, and have the distribution worry about
</I>><i> > reporting or fixing the bug and providing an update
</I>><i> >
</I>><i> > 2)File a bug upstream, when the bug is fixed uptream, file a bug with the
</I>><i> > distributor, referencing the upstream bug
</I>><i>
</I>><i> My experience is that if they file a bug report in the first place, they
</I>><i> Either contact the upstream developer or the distribution's bugzilla team.
</I>
I covered this in (1).
><i> They never do both, as they believe that doing both is a waste of time,
</I>><i> since the fixed version eventually find it's way to the distribution
</I>><i> anyway.
</I>
Sure, it will, on the next release of the distribution, assuming the new
upstream release was before version freeze.
><i> > An approach that doens't include a bug filed with the distribution means
</I>><i> > the user doesn't really seem interested in receiving an update from the
</I>><i> > distribution.
</I>><i>
</I>><i> Incorrect assumption.
</I>><i> As someone who is the support service for some users I have some experience
</I>><i> with this. They assume that any serious bug will be fixed in one of the
</I>><i> next releaces,
</I>
But this *is* the case. What we are talking about *here*, is that the bugfix
update be shipped to old releases.
><i> because that's how it works with Microsoft.
</I>
Yes, non-critical release will be shipped in next SP, a year or so later.
><i> And they
</I>><i> haven't heard of anyone filing any bug at Microsoft.
</I>
Just because they haven't, doesn't mean it doesn't happen.
><i> The bugs just get
</I>><i> fixed without them ever repporting anything, and they assume that this is
</I>><i> how things are supposed to work. Sometimes they even think that what we
</I>><i> consider as bugs, they believe it is how things are supposed to work.
</I>><i>
</I>><i> If they're not happy with how the system works, they often conclude that
</I>><i> Linux Sucks Ass, and move back to Windows or OS X.
</I>
But, your comparison is invalid. Users must pay for the privilege of upgrading
to get non-critical bugfixes the latter, and wait quite some time for the
former.
Regards,
Buchan
</PRE>
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