[Mageia-discuss] Big printing issue with HP Photosmart 7150 and Mageia

Wed Sep 28 13:09:10 CEST 2011

Le mer. 28 sept. 2011 13:01:18 CEST, Florian Hubold a écrit :
+> Am 23.09.2011 11:14, schrieb Florian Hubold:
+>> Am 23.09.2011 11:05, schrieb Thomas Lottmann:
+>>> Le 23/09/2011 10:40, Florian Hubold a écrit :
+>>>> Am 23.09.2011 08:54, schrieb Thomas Lottmann:
+>>>>> Le 18/09/2011 17:27, Florian Hubold a écrit :
+>>>>>> Am 17.09.2011 19:09, schrieb Thomas Lottmann:
+>>>>>>> Le 12/09/2011 20:26, Thomas Lottmann a écrit :
+>>>>>>>> Le 04/09/2011 16:59, Patricia Fraser a écrit :
+>>>>>>>>>> Am 04.09.2011 16:28, schrieb Thomas Lottmann:
+>>>>>>>>>>> I already tried several times this option, does not change
+>>>>>>>>>>> anything. I have another HP printer here that seems to print
+>>>>>>>>>>> quite fine, aside of little issues (especially bad printing
+>>>>>>>>>>> quality).
+>>>>>>>>>> Maybe you could upload the output of hp-check -t and hp-info -i
+>>>>>>>>>> to some pastebin so you could compare it to somebody else's output.
+>>>>>>>>>> I'd help you further with this, but i haven't got any printer
+>>>>>>>>>> here :(
+>>>>>>>>> You could also try running hp-setup - see if it helps...
+>>>>>>>>>
+>>>>>>>>> Pastes of my ouput are here:
+>>>>>>>>>
+>>>>>>>>> hp-check -t: http://pastebin.com/13M79uJ1
+>>>>>>>>> hp-info -i: http://pastebin.com/tyHeMYCz
+>>>>>>>>>
+>>>>>>>>> Cheers!
+>>>>>>>>
+>>>>>>>> Hello,
+>>>>>>>>
+>>>>>>>> My apologies for answering so late. I was overwhelmed.
+>>>>>>>>
+>>>>>>>> Here are my logs. I do have errors.
+>>>>>>>>
+>>>>>>>> hp-check -t: http://pastebin.com/zpKEdESu
+>>>>>>>> hp-info -i: http://pastebin.com/vN8nErFG
+>>>>>>>>
+>>>>>>>>  From now on, I still do not know what to do.
+>>>>>>>>
+>>>>>>>> Thank you for your help.
+>>>>>>>>
+>>>>>>>> Thomas.
+>>>>>>>
+>>>>>>> I had no answer to this mail. Does any one have a clue?
+>>>>>>>
+>>>>>> Well, from your logs you still run the old hplip version.
+>>>>>> Could you please rerun hp-check -r -t with the newer hplip?
+>>>>>> The errors are mostly for compile-time dependencies, which
+>>>>>> you don't need for running hplip. But seems there's a problem
+>>>>>> with dbus on your box from the log.
+>>>>>>
+>>>>>> Also /var/log/cups/error.log would be helpful.
+>>>>>>
+>>>>> My apologies for the delay.
+>>>>>
+>>>>> Here are my logs for the HP Photosmart 7150 :
+>>>>>
+>>>>> hp-check : http://pastebin.com/u1DHC4xV
+>>>>>
+>>>>> access log : http://pastebin.com/2MWD89ai
+>>>>>
+>>>>> ./cups/error.log : http://pastebin.com/r9XXc0SS
+>>>>>
+>>>>> Thank you for your help.
+>>>> It would also be helpful to tell what you wanted to print, at least
+>>>> what's mentioned in the error.log. This line comes up really often:
+>>>>
+>>>>     printer-state-message="Unable to open image file for printing!"
+>>>>
+>>>> Also this one might be a problem, but my french is not so good:
+>>>>
+>>>>     /usr/lib/cups/filter/pstotiff: ligne10: -dNOPAUSE : commande introuvable
+>>>>
+>>>> Does it mean - line 10 -dNOPAUSE: command not found?
+>>>
+>>> Yep.
+>>>
+>>> I do not know why it now says it could not open the image file for printing.
+>>> But usually, whatever the type of document is, it would print a big black
+>>> square on my A4 paper. Whatever I want to print.
+>>>
+>>>
+>> If this message is really a sign of the culprit:
+>> /usr/lib/cups/filter/pstotiff: ligne10: -dNOPAUSE : commande introuvable
+>> then i think i already know what the problem is. The file is broken,
+>> i.e. they forgot a \ at the end of one line so the next line gets
+>> considered as new line.
+>>
+>> If you're really eager, you could try to insert a \
+>> at the end of line 9 of /usr/lib/cups/filter/pstotiff
+>> similar to the one which you can see at end of line 10.
+>> And then try again.
+>>
+>>
+>> You still didn't tell what document you wanted to print when
+>> you posted the cups error log?
+>>
+> I've prepared an update candidate which fixes this regression and
+> additionally contains fixes for two other unrelated crashes.
+> As you are the one with the only affected model so far, i'd like
+> to ask you if you could please help validating the update candidate.
+> This one is it: https://bugs.mageia.org/show_bug.cgi?id=2816
+> Instructions for testing can be found here:
+> http://mageia.org/wiki/doku.php?id=qa_updates
+
+Thank you. I am looking at this tonight.
+