[Mageia-discuss] User support mailing list?

Wed Jun 8 00:07:43 CEST 2011

Le mardi 07 juin 2011 à 14:05 -0400, Marc Paré a écrit :
+> Le 2011-06-07 09:57, Michael Scherer a écrit :
+> 
+> >
+> >> At this early point of development we need user feedback from the user
+> >> community regarding our distro. What, I wonder, is the rationale for
+> >> limiting the chance of collecting more data from our user base?
+> >
+> > Are you volunteer to collect and summarize feedback from the existing
+> > tools ?
+> >
+> > If the answer is "no", then we will not do anything with more feedback,
+> > except doing false hope to people.
+> >
+> > If the answer is "yes", show us the work.
+> >
+> 
+> Sure, what would you like me to do.
+> 
+> FYI ... I was an active contributor to the Mageia marketing team but 
+> have had 3 spinal surgeries since last April where I have had to relearn 
+> how to walk each time. I had my last one April 1st and am still in 
+> recovery which has cut up my volunteer time a bit. I am also holding the 
+> mageia.ca domain which is pointing to the mageia.org site.
+
+Ouch, I hope you are going to get well ( if this is not already the case
+).
+
+> If you are saying that this will help convince you that bridging these 
+> together are a good idea, then no problem.
+
+Well, I would be indeed more convinced that we need more feedback once
+we do something useful with the feedback we have.
+ 
+Having feedback is just one part of the whole schema, and IMHO, first we
+complete everything ( ie, what to do with feedback, ), then we grow.
+
+> Let me know what you need done. I am hoping to re-join the Mageia 
+> marketing team but am lurking for the moment.
+> 
+> Marc
+> 
+> NB I am also active on the LibreOffice marketing team.
+
+If you have time ( cause of course I can understand people do not have
+time ), I guess the first thing would be to define a process and some
+document that can summarize the feedback. 
+
+For example, do we gather feedback continuously or organize some
+campaign ? 
+
+What form would take such gathering, ie, actively asking to people,
+reading and noting stuff on a list ? when do "reports" ?
+
+Do we list points that people want to address, do we organize some chat
+with member of others team to check what can be done, etc ?
+
+Once there is a process, then we can follow it, and then we can start to
+expand, and tweak it. But I am not in marketing, and I have personally
+enough feedback to keep me busy for the next few months, so maybe the
+first question would be "who will use such feedback"
+
+-- 
+Michael Scherer
+
+