[Mageia-discuss] User support mailing list?

Tue Jun 7 12:09:00 CEST 2011

Le lundi 06 juin 2011 à 10:37 +0200, Daniel Kreuter a écrit :
+> Hello all,
+> 
+> I like the idea of a dedicated support ml for users. Ubuntu is using such
+> lists and it is very well used even there exists irc and forums as well.
+> 
+> So why shouldn't we try something like that? If it's not used we can delete
+> the list and use the forums instead.
+
+My main argument against a separate user ml is this would create 2
+separate support community, with all issues that it create ( clutter,
+different feedback, lack of communication between helpers since some of
+them will not go at all on the forum or ml ). In fact, I would even
+remove irc from the support stuff and only promote the forum as such for
+the time being.
+
+We have setup a whole governance system to gather feedback from the
+whole community ( with team, elected representative, etc ), and having
+lots of small sub community just make this feedback more complex. 
+
+See for example here. The discussion is on the ml, but why shouldn't it
+on the forums too ? And once on forum, why not include people that are
+only on irc ( and on every chan ) ? 
+
+So as long as there is no official support team, with a structure,
+elected people and that the team is running well ( ie, is sustainable
+and running since some months without trouble ), splitting support is
+just making our life harder in the long term.
+ 
+> Like already mentioned the users should decide which kind of medium to use
+> to ask their questions.
+
+I beg to differ.
+The project should decide, based on the ressources and on the goal to
+achieve, what it offer. That doesn't mean it doesn't need to take
+feedback in account, far from it. But there is more than simply users
+wish to take in account, and forgetting this reality is giving false
+expectations.  
+
+-- 
+Michael Scherer
+
+