[Mageia-discuss] Forum or mailing list

Mon Jun 6 15:37:19 CEST 2011

+
+On 06/06/2011 07:19 AM, Renaud (Ron) Olgiati wrote:
+> There is one point that has not been made, but is to my mind important in this
+> discussion. I have been on the Mandriva user list for years, and have also
+> used forums (fora ?) for more specialized queries on OpenOffice and others,
+> where no ML was available.
+>
+> The huge difference to me between the two approaches is this: From a list I get
+> emails every day, glance at them all and delete most of them immediately,
+> store some of them for future reference, and try to reply to those I feel I
+> can help with. The forum I only visit when I have a problem, and post a
+> question, but the rest of the time I do not log in, so I do not get to see
+> other people's problems, and do not get the opportunity to help.
+>
+> Ron, on the banks of the Paraguay River.
+
+As a user I do pretty much the same. Early on I had mentioned my 
+experience with the forum and the list on getting a serious problem 
+quickly resolved. My problem was on the forum for over 24 hrs. without 
+an answer. When I asked on the list I had an answer in 20 min. I think 
+the question should be asked of those with the knowledge to answer the 
+questions. With a forum and a list the experts are being asked to devote 
+valuable time to both. The forum is also fragmented and takes more time 
+to go thru each section. I started with ML in 2002. I found the expert 
+list to be extremely useful.
+
+Essentially, what do the experts want? Those that have the knowledge to 
+answer the questions. It is their time we are asking them to spend on 
+the users questions.
+
+Gary
+