[Mageia-discuss] User support mailing list?

Mon Jun 6 10:37:25 CEST 2011

Hello all,
+
+I like the idea of a dedicated support ml for users. Ubuntu is using such
+lists and it is very well used even there exists irc and forums as well.
+
+So why shouldn't we try something like that? If it's not used we can delete
+the list and use the forums instead.
+
+Like already mentioned the users should decide which kind of medium to use
+to ask their questions.
+
+So far
+
+On Mon, Jun 6, 2011 at 8:36 AM, andre999 <andr55 at laposte.net> wrote:
+
+> Marc Paré a écrit :
+>
+>
+>> Hi Remco
+>>
+>> Le 2011-06-05 05:39, Remco Rijnders a écrit :
+>>
+>>> On Sat, Jun 04, 2011 at 10:27:56PM +0200, Wolfgang Bornath wrote:
+>>>
+>>>  But back to the initial topic:
+>>>>
+>>>> The issue here is the request to have another list which covers
+>>>> exactly what the forums are made for. Is this really necessary and -
+>>>> the main question - would this list have a chance to be living along a
+>>>> forum? Mind that a users support list would NOT be the same as this
+>>>> list here, you can't judge what would happen in a user support list by
+>>>> looking who is posting here in this list!
+>>>>
+>>>
+>>> Who knows what will happen? Will Mageia succeed as a distribution? Who
+>>> knows. You won't know for certain till you've tried it. There is no
+>>> guarantee a mailing list set up for this purpose will fail, nor is there
+>>> that it won't.
+>>>
+>>> Some of the feedback I received so far seems to give arguments in favour
+>>> of a mailing list and then draws the opposite conclusion that a mailing
+>>> list won't be needed.
+>>>
+>>> Other feedback indicates this list *is* / *isn't* the appropiate place
+>>> for user questions, and despite the opposing view points both conclude
+>>> that there is no need for a mageia-user@ list.
+>>>
+>>> What I can conclude from the discussion of the past few days is that
+>>> despite support from several people for the creation of such a list,
+>>> that there is as much or more opposition to it for a variety of reasons
+>>> (most which I personally disagree with). As such, it seems unlikely that
+>>> such a list will officially be set up in the near future.
+>>>
+>>> I'll personally let the subject rest for now and will reevaluate the
+>>> compatibility between my views and ideas for Mageia with that of the
+>>> founders. Apologies should anyone feel I have wasted their time bringing
+>>> this up.
+>>>
+>>> Sincerely,
+>>>
+>>> Remco
+>>>
+>>
+> Not wasting our time.  You had something to discuss.
+> And don't hesitate to bring your support problems here, or on the forum. :)
+>
+>
+>  As I have come into the discussion at a very late date, I would like to
+>> express my point of view as well FOR a "user support list". We should
+>> provide to all users a variety of ways by which they are able to
+>> communicate problems with the Mageia team. IMO it seems defeatist to
+>> remove one of the most logical tools known to the internet community
+>> where they could seek communication with a support team.
+>>
+>> As we all know by now, such a support list can easily be bridged to a a
+>> forums board where any of the Mageia support team members would be
+>> available to help trouble-shoot events causing frustration to our user
+>> base.
+>>
+>> It does not make any sense to cut off any avenues of communication for
+>> our user base when we are looking for growth of our product. If we do
+>> so, the we can not complain later of of user apathy if users cannot
+>> easily find a communication model by which they feel comfortable to
+>> voice their satisfaction, positive or negative.
+>>
+>> Let's make it easy for all to speak to us rather than have them conform
+>> to a system where they may feel uncomfortable. They will only go to
+>> another platform where they will be able to participate freely. Let's
+>> offer choice rather than limits.
+>>
+>> Cheers
+>>
+>> Marc
+>>
+>
+> Salut Marc
+> Actually most of the arguments here were against a _separate_ user support
+> list.
+> So far, the discussion list has been used regularly for user support, and
+> apparently with a fairly good response.  It makes sense, as there is
+> considerable overlap.  Often a support problem is closely related to
+> discussion of what should happen.  And those interested in discussion are
+> generally very willing to help if they can.
+>
+> If you look at the Mandriva experience, the user support by email has
+> reduced considerably over the years as their forum has become more active.
+>  (I was a Mandriva user almost from the beginning.)
+> There, as with Mageia, support also occurs on both the discussion and
+> development lists.
+>
+> As far as the idea of replicating forum and mailing list input, that could
+> well come.  But since Mageia is still fairly early in the building stage, we
+> don't yet have the resources to do everything we might like to do, if we
+> collectively decide to do that.
+>
+> Anyway, of course everyone's input is welcome.
+> (And you don't need to apologize, obviously your input is well intended.)
+>
+> Take care :)
+> --
+> André
+>
+
+
+
+-- 
+Mit freundlichen Grüßen
+
+Greetings
+
+Daniel Kreuter
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