[Mageia-discuss] Mailing List to Web Forum Bidirectional Gateway

Tue Oct 5 16:24:17 CEST 2010

Le 05/10/2010 02:39, Frederic Janssens a écrit :
+>
+> If I have understood correctly you will be the one to set up this
+> communication structure.
+>
+I'm involved in forum part... that's just a tiny part of the whole
+communication structure :)
+
+> So, in the hope that the discussion can become somewhat more
+> constructive that way, could you describe that structure as you see it
+> now ?
+>
+> developers, triage, moderators, facilitators, helpers, .... users
+> bugzilla, ML's, Forums : open , read only, restricted membership,
+> moderated ...
+>
+Developers will organize themselves i guess... as already said i think
+that nobody should try to force them to do things.
+
+Triage team (as it used to be in Mandriva universe) belongs to
+bugtracker domain though i consider it would be very cool to have a
+(hopefully big) number of them in forum support team.
+
+-- Support team as i imagine it is compound of rather experienced users
+(and hopefully also skilled experts)  willing to guide less experienced
+users and new comers. Ideally this team should be rather large to give
+users a feeling of being quickly and well taken care of.
+The members of this team will offer the better way for Mageia to welcome
+users and give a positive support experience. This task can be very time
+consuming so the more skilled they will be and the more their number
+will be, the more easy to endure will be the task and the more happy
+will be Mageia end users.
+
+This team work and the quality of packagers work (iow the distro) imho
+will be the best assets of Mageia to conquer the world :o) (i'm
+borrowing Goom's "clown nose")
+
+Qualities required (let's dream ^^) :
+
+    * Good knowledge of installation and drak*wizards + general
+      knowledge of linux and software you can run.
+    * At least basic knowledge of howto deal with errors (where to find
+      logs and error messages, basic decoding of these messages)
+    * Indulgence and understanding for basic newbies errors and frequent
+      misunderstandings
+    * A holy halo would be appréciated (and angel wings also) ^^
+    * And the reflex to call developers and packagers for help when the
+      problems appear to be really complex...
+
+
+-- Moderators will be the warrants of netiquette, respect between users,
+fair play and Mageia spirit. They can also be part of Support team if
+they have the knowledge and the time to carry both tasks well. We will
+rely on them to limit trolls and to ensure people don't fight each other
+or infringe forum rules. They'll need to be very present even if not
+clearly active on topics. This burden is very time consuming and can
+also need a good self control.
+
+Qualities required :
+
+    * Easy communication (think of Freenode's catalysts description)
+    * Phlegm
+    * Self control in case the previous qualities prove to be not enough
+    * Wisdom if ultimately needed ^^
+
+-- Administrators will be the warrants of the forum activity under the
+control of Mageia board. They will do low level tasks, code features
+patch bugs, create groups, organize and maintain forum structure, do
+maintenance and update operations, give rights to groups,  be forbidden
+to sleep when things go wrong. They will manage moderator teams and help
+them if necessary. Having strong cooperation and real trust between
+Moderators and Administrators is very important.
+
+There will be probably other groups like "Board members", "Packagers",
+"Translators", "Doc writers", "Cauldron testers". Dunno yet if those
+groups will have special rights or features enabled. At the beginning
+nope but as (hopefully) cool changes are hacked and mods added things
+will probably evolve :)
+
+And i guess howtos and guides will be helpful at least for Support Team
+and Moderators...
+
+Cheers,
+Maât
+
+> HowTo's, guidelines, ...
+> Who does what where ?
+>
+> Even if incomplete, and with options and unknowns, I think it could help.
+> -- 
+>
+> Frederic
+
+