[Mageia-dev] [changelog] [RPM] cauldron core/release otrs-3.1.2-1.mga2

Fri Mar 9 21:52:03 CET 2012

On 9 March 2012 16:23, dlucio <buildsystem-daemon at mageia.org> wrote:
+> Description :
+> The Open Ticket Request System (http://otrs.org/) is a web based ticket system.
+>
+> Feedback: feedback at otrs.org
+
+This has nothing to do in %description
+
+>  OTRS is an Open source Ticket Request System with many features to manage
+>  customer telephone calls and e-mails. It is distributed under the GNU
+>  AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
+>  FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to
+>  answer them with a team of agents? You're going to love the OTRS!
+
+%description should stop right here
+
+>  Feature list:
+>
+>   Web-Interface:
+>    - Agent web interface for viewing and working on all customer requests
+>    - Admin web interface for changing system things
+>    - Customer web interface for viewing and sending infos to the agents
+>    - Webinterface with themes support
+>    - Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
+>       Finnish, French, German, Italian and Spanish)
+>    - customize the output templates (dtl) release independently
+>    - Webinterface with attachment support
+>    - easy and logical to use
+>
+>   Email-Interface:
+>    - PGP support
+>    - SMIME support
+>    - MIME support (attachments)
+>    - dispatching of incoming email via email addess or x-header
+>    - autoresponders for customers by incoming emails (per queue)
+>    - email-notification to the agent by new tickets, follow ups or lock timeouts
+>
+>   Ticket:
+>    - custom queue view and queue view of all requests
+>    - Ticket locking
+>    - Ticket replies (standard responses)
+>    - Ticket autoresponders per queue
+>    - Ticket history, evolution of ticket status and actions taken on ticket
+>    - abaility to add notes (with different note types) to a ticket
+>    - Ticket zoom feature
+>    - Tickets can be bounced or forwarded to other email addresses
+>    - Ticket can be moved to a different queue (this is helpful if emails are
+>       for a specific subject)
+>    - Ticket priority
+>    - Ticket time accounting
+>    - Ticket merge feature
+>    - Ticket ACL support
+>    - content Fulltext search
+>
+>   System:
+>    - creation and configuration of user accounts, and groups
+>    - creation of standard responses
+>    - Signature configuration per queue
+>    - Salutation configuration per queue
+>    - email-notification of administrators
+>    - email-notification sent to problem reporter (by create, locked, deleted,
+>       moved and closed)
+>    - submitting update-info (via email or webinterface).
+>    - deadlines for trouble tickets
+>    - ASP (activ service providing) support
+>    - TicketHook free setable like 'Call#', 'MyTicket#', 'Request#' or 'Ticket#'
+>    - Ticket number format free setable
+>    - different levels of permissions/access-rights.
+>    - central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
+>    - user authentication agains database or ldap directory
+>    - easy to develope you own addon's (OTRS API)
+>    - easy to write different frontends (e. g. X11, console, ...)
+>    - own package manager (e. g. for application modules like webmail, calendar or
+>       filemanager)
+>    - a fast and usefull application
+
+Too long...
+