[Mageia-dev] please stop doing "bugs" for updating magia 1

Thu Jan 12 16:29:43 CET 2012

On Thursday, 12 January 2012 16:45:39 Johnny A. Solbu wrote:
+> On Thursday 12 January 2012 10:05, Buchan Milne wrote:
+> > many users don't report upstream
+> > bugs to the distro's tracker.”
+> > 
+> > Why not?
+> 
+> Why should they? As far as the average Joe is concerned they should only
+> have to file a bug one place. This is how many of them think. And I agree
+> with them.
+> 
+> > 1)File a bug with the distribution, and have the distribution worry about
+> > reporting or fixing the bug and providing an update
+> > 
+> > 2)File a bug upstream, when the bug is fixed uptream, file a bug with the
+> > distributor, referencing the upstream bug
+> 
+> My experience is that if they file a bug report in the first place, they
+> Either contact the upstream developer or the distribution's bugzilla team.
+
+I covered this in (1).
+
+> They never do both, as they believe that doing both is a waste of time,
+> since the fixed version eventually find it's way to the distribution
+> anyway.
+
+Sure, it will, on the next release of the distribution, assuming the new 
+upstream release was before version freeze.
+
+> > An approach that doens't include a bug filed with the distribution means
+> > the user doesn't really seem interested in receiving an update from the
+> > distribution.
+> 
+> Incorrect assumption.
+> As someone who is the support service for some users I have some experience
+> with this. They assume that any serious bug will be fixed in one of the
+> next releaces,
+
+But this *is* the case. What we are talking about *here*, is that the bugfix 
+update be shipped to old releases.
+
+> because that's how it works with Microsoft.
+
+Yes, non-critical release will be shipped in next SP, a year or so later.
+
+> And they
+> haven't heard of anyone filing any bug at Microsoft.
+
+Just because they haven't, doesn't mean it doesn't happen.
+
+> The bugs just get
+> fixed without them ever repporting anything, and they assume that this is
+> how things are supposed to work. Sometimes they even think that what we
+> consider as bugs, they believe it is how things are supposed to work.
+> 
+> If they're not happy with how the system works, they often conclude that
+> Linux Sucks Ass, and move back to Windows or OS X.
+
+But, your comparison is invalid. Users must pay for the privilege of upgrading 
+to get non-critical bugfixes the latter, and wait quite some time for the 
+former.
+
+Regards,
+Buchan
+