[Mageia-dev] How will be the realese cycle?

Sun Oct 17 00:35:37 CEST 2010

On Sat, Oct 16, 2010 at 21:29, Marc Paré <marc at marcpare.com> wrote:
+> Le 2010-10-16 12:36, Ahmad Samir a écrit :
+>
+>> It's much better to help the user formulate a useful bug report,
+>> that's easier / more productive for all involved parties.
+>
+> There would be no middle man. Once the middle-man could replicate the bug
+> and verify the bug with other users, then the middle-man would submit to
+> bugzilla. That's it. From there on, the middle-man will take care of testing
+> requests from devs.
+>
+> As far as reporting back to the original user who reported the bug, as an
+> extra gesture of kindness, the middle-man would just post on the "Report a
+> bug" forum that the bug has been quashed or is still under review ... but
+> not to the user but to the "Report a bug" forum.
+>
+> The idea is to keep the flow of possible bug reports coming in an organised
+> way. The middle-man would have to be someone with a little more experience
+> than that of a new user and also someone who has an interest in working this
+> way. We will get more bug reports from users by keeping it simple and easy.
+
+Yes, and for everyone.
+
+I tend to agree with Ahmad, as well as with you.
+
+You may as well imagine we improve the Bugzilla process with a
+front-process, guiding the reporter about her bug report.
+
+That may be a forum with people active there, educating the user about
+the bug and the reporting process;
+
+And/or that may be a better designed bug reporting process with a
+better flow (providing and getting info to/from the user), querying a
+knowledge-base, filtering known/resolved queries out of
+yet-another-duplicate-bug-report and ultimately opening a bug in
+Bugzilla with a specific interaction to the user (so she knows what
+happens next).*
+
+That removes the middle-man issue and that filters out as well people
+that are not concerned enough to report/follow-up on a bug (provided
+the process is, indeed, better designed and better welcomes the end
+user).
+
+
+* moreover, I believe this type of improvement would benefit many,
+many, if not all, projects using a bug report tool.
+
+Cheers,
+
+Romain
+