[Mageia-dev] What do you think about create a Mageia Welcome Center?

Thu Sep 30 14:50:54 CEST 2010

Le jeudi 30 septembre 2010 à 14:53 +0300, atilla ontas a écrit :
+> 2010/9/30 Wolfgang Bornath <molch.b at googlemail.com>:
+> > Agreed. Surveys are a nuisance anyway.
+> > 1. A large part of survey participants do not tell the truth.
+> > 2. A large part of users do not participate so you will not get any
+> > real information anyway.
+> > 3. If something is wrong with the project, the distribution, user
+> > satisfaction or whatever you will know it by user postings in the
+> > forums earlier than by surveys.
+> >
+> > So, at the end of the day,
+> > What do you get by surveys to take away?
+> > More work to implement and to read them, that's all.
+> I mean what wobo has written. Besides, forum posts are more effective
+> way to track users opinions about distro and applications. 
+
+Well, this depend on the question. 
+
+A survey could simply give data about "do you use it in professional
+environment" or not, and therefor see where people use the distribution,
+and where they don't use and try to do some effort to fix problem in the
+area where they don't use. This could also help to decide on the type of
+features that must be prioritized. 
+As I said, that's (imho) also listening to community to know this.
+
+This can also help to get information about country, ie, if we see there
+is almost no user in some country, is there a reason, should we try to
+help the community there ?
+
+
+> I always
+> hated this survey thing on Mandriva. Also it feels something like a
+> registration to a propierty application or validate a windows install.
+> Many users in Mandriva Turkiye community asked me if they *must* fill
+> survey and register their e-mails. Most of them were new to GNU Linux.
+
+For sure, if such survey is used ( and again, that's just a
+possibility ), we will have to keep in mind that it  must be clearer on
+the survey what it the goal, and it must be clear that most people do
+not see it is optional.  
+
+I do not advocate to have it by default and forcing user, but I think
+that restricting feedback to forum will miss lots of people. And the
+lack of feedback was something people were complaining for at Mandriva.
+
+There is a balance between waiting that people come with us, and
+potentially lose some without knowing why, or asking to everybody, and
+basically annoy people because we asked feedback. And that's not easy to
+find the right spot.
+
+> I think we should decide if we will implement a Welcome Center/Kaptan
+> to distro and if it is an informative screen or basic configuration
+> tool or both for newbies. I' m not interested in filling the blanks on
+> a survey. Also a survey would be introduced in main web site. Any
+> interested user should fill it.
+
+Such survey on computer side could also help to get data about hardware.
+For example, I think kernel developers would love to have a list of
+people who are registered testers, with their hardware, to contact them
+to say "here is a bug, but I do not have the hardware, I think this rpm
+can fix it, can you give me feedback".
+
+This would solve the future problem of hardware QA, because while
+Mandriva had a labs with lots of stuff, we don't.
+
+But this requires that people register, ie give their email and their
+hardware data. And I think it will be more maybe more effective to ask
+at install time than to wait for people to register by themselves each
+computer. But of course, this can be seen as too intrusive so great care
+must be taken.
+
+-- 
+Michael Scherer
+
+