[Mageia-bugsquad] How To Triage (Re: Bug Squad Members Dan-Marian, Joiţa)

Wed Sep 28 12:19:01 CEST 2011

(Thanks Manuel, for improving what I wrote and thanks Dan for asking for examples.
+
+I'll try to expand and improve this document - maybe even with screenshots - for use in the new wiki.)
+
+Any suggestions (from anybody!) are welcome.
+
+But please don't look at the current triage guide now.
+I don't want you to concentrate on that guide, but I would like you to concentrate on what you know or learned by experience.
+Later on the triage guide can be compared with this document and they can be fused into a guide that contains the best of both  :-)
+
+Op 28-09-11 00:33, Manuel Hiebel schreef:
+
+> Le mardi 27 septembre 2011 à 23:08 +0200, Marja van Waes a écrit :
+
+*EASY THINGS TO BEGIN WITH:
+
+*PACKAGE REQUESTS:
+
+>> Search bugzilla for package requests that haven't been assigned yet
+>> https://bugs.mageia.org/buglist.cgi?query_format=advanced&bug_status=NEW&bug_status=REOPENED&component=New%20RPM%20package%20request
+>>
+>> Some requesters forget to give a link to where the software can be
+>> found.
+
+
+>    
+>> If they haven't given a link at all, you can ask them to give the
+>> upstream link to the package. If they say: it is a Mandriva package,
+>> you can say: not all our packagers are familiar with Mandriva, so
+>> please give an upstream link.
+
+>> Or they put the link in the description field, which is good,
+>> but the_link should also go in the URL field_. Like
+>> https://bugs.mageia.org/show_bug.cgi?id=1067  You can copy the link to
+>> the url field, if you want to
+> You can also_complete the field RPM package_, and make an precise summary
+> if that is not enough (like removing: "I'd like to see this package in
+> mageia"
+and replace it
+
+> _with "$name-of-the-package, $a very short description"_
+
+BUGS:
+
+Not all steps ar easy, you can start doing what is easy for you and leave the rest to others.
+No bugs should be assigned to a maintainer before all necessary steps are taken (unless, of course, the maintainer chooses to grab the bug)
+
+
+Step 1
+
+
+
+>> Look at the
+>> new bugs that are reported and use bugzilla to find out whether one is
+>> a_duplicate_  of an existing bug. If you are not used to searching
+>> bugzilla: play around with it first. And don't forget to try the
+>> advanced options https://bugs.mageia.org/query.cgi (choose right tab:
+>> advanced search)
+Step 2a
+
+Dit the reporter give the needed  basic information about the Mageia release he uses and what steps to take to reproduce the bug?
+
+ADD:(examples of reports with and without needed info)
+
+
+step 2b (often not so easy, if you don't know how to do it: leave it to others and watch what they do)
+
+Check wether the reporter gave needed backtraces, if he didn't: ask for them and tell him how to get them if he doesn't know
+
+ADD: (examples)
+
+
+Step 3
+
+
+>> If someone has the same version of Mandriva as you and reports a bug
+>> in a program you are familiar with, you can try to_reproduce_  the bug.
+>>
+>>
+But often other Mageia users report that they have the same bug, so then they reproduced it.
+
+If it can't be reproduced, than it isn't a bug and the bug should be closed
+(but please tell the user he can find help for his problem on https://forums.mageia.org/en/)
+
+Step 4
+
+
+> You can also_add a maintainer_  like what I do here:
+> https://bugs.mageia.org/show_bug.cgi?id=2856
+>
+> https://bugs.mageia.org/show_activity.cgi?id=2856
+>
+> check the src.rpm:
+>    	:src claws-mail with sophie (on irc or sophie.zarb.org)
+> or	urpmq --sourcerpm claws-mail
+>
+> then search the maintainer:
+> 	:maint claws-mail
+> or 	search on the txt list: http://pkgsubmit.mageia.org/data/maintdb.txt
+>
+> then search the email of the maintainer: julien on the page
+> http://www.mageia.org/wiki/doku.php?id=packaging#list_of_registered_people
+>
+> or just type the id, sometime it's work (like for misc, tmb,...),
+> sometimes not (like here, there is two id) :)
+OLD BUGS:
+
+> We must check that for all 'old' bug.
+> Here is a saved-search for all bug assigned to bugsquad:
+> https://bugs.mageia.org/buglist.cgi?cmdtype=dorem&remaction=run&namedcmd=Bugs%20not%20triaged%20%28excl%20new%20RPM%20requests%29&sharer_id=35
+>
+
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