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+<html>
+ <head>
+ <meta content="text/html; charset=UTF-8" http-equiv="Content-Type">
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+ <body bgcolor="#FFFFFF" text="#000000">
+ <pre>(Thanks Manuel, for improving what I wrote and thanks Dan for asking for examples.</pre>
+ <pre>I'll try to expand and improve this document - maybe even with screenshots - for use in the new wiki.)</pre>
+ <pre>
+</pre>
+ <pre>Any suggestions (from anybody!) are welcome.</pre>
+ <pre>
+But please don't look at the current triage guide now.
+I don't want you to concentrate on that guide, but I would like you to concentrate on what you know or learned by experience.
+Later on the triage guide can be compared with this document and they can be fused into a guide that contains the best of both <span class="moz-smiley-s1"><span> :-)   </span></span></pre>
+ <pre>
+</pre>
+ <pre>Op 28-09-11 00:33, Manuel Hiebel schreef:</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <pre wrap="">Le mardi 27 septembre 2011 à 23:08 +0200, Marja van Waes a écrit :
+</pre>
+ <blockquote type="cite">
+ <pre wrap="">
+</pre>
+ </blockquote>
+ </blockquote>
+ <pre>
+</pre>
+ <pre><b>EASY THINGS TO BEGIN WITH:
+
+</b>PACKAGE REQUESTS:
+</pre>
+ <pre>
+</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <blockquote type="cite">
+ <pre wrap="">Search bugzilla for package requests that haven't been assigned yet
+<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/buglist.cgi?query_format=advanced&amp;bug_status=NEW&amp;bug_status=REOPENED&amp;component=New%20RPM%20package%20request">https://bugs.mageia.org/buglist.cgi?query_format=advanced&amp;bug_status=NEW&amp;bug_status=REOPENED&amp;component=New%20RPM%20package%20request</a>
+
+Some requesters forget to give a link to where the software can be
+found. </pre>
+ </blockquote>
+ </blockquote>
+ <pre>
+
+</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <pre>
+ </pre>
+ <blockquote type="cite">
+ <pre wrap="">If they haven't given a link at all, you can ask them to give the
+upstream link to the package. If they say: it is a Mandriva package,
+you can say: not all our packagers are familiar with Mandriva, so
+please give an upstream link.
+</pre>
+ </blockquote>
+ <pre>
+</pre>
+ </blockquote>
+ <pre>
+</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <blockquote type="cite">
+ <pre wrap="">Or they put the link in the description field, which is good,
+but the <u>link should also go in the URL field</u>. Like
+<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/show_bug.cgi?id=1067">https://bugs.mageia.org/show_bug.cgi?id=1067</a> You can copy the link to
+the url field, if you want to
+</pre>
+ </blockquote>
+ <pre wrap="">
+You can also <u>complete the field RPM package</u>, and make an precise summary
+if that is not enough (like removing: "I'd like to see this package in
+mageia" </pre>
+ </blockquote>
+ <pre>and replace it</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <pre wrap=""><u>with "$name-of-the-package, $a very short description"</u></pre>
+ </blockquote>
+ <pre>
+</pre>
+ <pre>BUGS:
+
+Not all steps ar easy, you can start doing what is easy for you and leave the rest to others.
+No bugs should be assigned to a maintainer before all necessary steps are taken (unless, of course, the maintainer chooses to grab the bug)
+
+
+Step 1
+
+
+</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <blockquote type="cite">
+ <pre wrap="">
+Look at the
+new bugs that are reported and use bugzilla to find out whether one is
+a <u>duplicate</u> of an existing bug. If you are not used to searching
+bugzilla: play around with it first. And don't forget to try the
+advanced options <a class="moz-txt-link-freetext" href="https://bugs.mageia.org/query.cgi">https://bugs.mageia.org/query.cgi</a> (choose right tab:
+advanced search)
+</pre>
+ </blockquote>
+ </blockquote>
+ <pre>Step 2a
+
+Dit the reporter give the needed basic information about the Mageia release he uses and what steps to take to reproduce the bug?
+
+ADD:(examples of reports with and without needed info)
+
+
+step 2b (often not so easy, if you don't know how to do it: leave it to others and watch what they do)
+
+Check wether the reporter gave needed backtraces, if he didn't: ask for them and tell him how to get them if he doesn't know
+
+ADD: (examples)
+
+
+Step 3
+
+</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <blockquote type="cite">
+ <pre wrap="">
+If someone has the same version of Mandriva as you and reports a bug
+in a program you are familiar with, you can try to <u>reproduce</u> the bug.
+
+
+</pre>
+ </blockquote>
+ </blockquote>
+ <pre>But often other Mageia users report that they have the same bug, so then they reproduced it.</pre>
+ <pre>If it can't be reproduced, than it isn't a bug and the bug should be closed
+(but please tell the user he can find help for his problem on <a class="moz-txt-link-freetext" href="https://forums.mageia.org/en/">https://forums.mageia.org/en/</a>)</pre>
+ <pre>
+Step 4
+
+</pre>
+ <pre>
+</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <pre wrap="">
+You can also <u>add a maintainer</u> like what I do here:
+<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/show_bug.cgi?id=2856">https://bugs.mageia.org/show_bug.cgi?id=2856</a>
+
+<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/show_activity.cgi?id=2856">https://bugs.mageia.org/show_activity.cgi?id=2856</a>
+
+check the src.rpm:
+ :src claws-mail with sophie (on irc or sophie.zarb.org)
+or urpmq --sourcerpm claws-mail
+
+then search the maintainer:
+ :maint claws-mail
+or search on the txt list: <a class="moz-txt-link-freetext" href="http://pkgsubmit.mageia.org/data/maintdb.txt">http://pkgsubmit.mageia.org/data/maintdb.txt</a>
+
+then search the email of the maintainer: julien on the page
+<a class="moz-txt-link-freetext" href="http://www.mageia.org/wiki/doku.php?id=packaging#list_of_registered_people">http://www.mageia.org/wiki/doku.php?id=packaging#list_of_registered_people</a>
+
+or just type the id, sometime it's work (like for misc, tmb,...),
+sometimes not (like here, there is two id) :)
+</pre>
+ </blockquote>
+ <pre>OLD BUGS:
+</pre>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <pre wrap="">
+We must check that for all 'old' bug.
+Here is a saved-search for all bug assigned to bugsquad:
+<a class="moz-txt-link-freetext" href="https://bugs.mageia.org/buglist.cgi?cmdtype=dorem&amp;remaction=run&amp;namedcmd=Bugs%20not%20triaged%20%28excl%20new%20RPM%20requests%29&amp;sharer_id=35">https://bugs.mageia.org/buglist.cgi?cmdtype=dorem&amp;remaction=run&amp;namedcmd=Bugs%20not%20triaged%20%28excl%20new%20RPM%20requests%29&amp;sharer_id=35</a>
+
+</pre>
+ </blockquote>
+ <blockquote cite="mid:1317162819.27225.17.camel@vosdook" type="cite">
+ <pre>
+</pre>
+ </blockquote>
+ <pre>
+</pre>
+ </body>
+</html>