From 78e1dc6bd8beed4e3884875ae8a4f96753dab9cf Mon Sep 17 00:00:00 2001 From: "gerv%gerv.net" <> Date: Thu, 9 May 2002 04:16:36 +0000 Subject: The first installment of Gerv's spanking of the Bugzilla Guide. This is a work-in-progress. --- docs/html/faq.html | 314 ++++++++++++++++++++++++++--------------------------- 1 file changed, 157 insertions(+), 157 deletions(-) (limited to 'docs/html/faq.html') diff --git a/docs/html/faq.html b/docs/html/faq.html index e1e9ede64..50bccc40b 100644 --- a/docs/html/faq.html +++ b/docs/html/faq.html @@ -82,63 +82,63 @@ HREF="faq.html#faq-general" >
A.1.1. Where can I find information about Bugzilla?
A.1.2. What license is Bugzilla distributed under?
A.1.3. How do I get commercial support for Bugzilla?
A.1.4. What major companies or projects are currently using Bugzilla for bug-tracking?
A.1.5. Who maintains Bugzilla?
A.1.6. How does Bugzilla stack up against other bug-tracking databases?
A.1.7. How do I change my user name in Bugzilla?
A.1.8. Why doesn't Bugzilla offer this or that feature or compatability with this other tracking software?
A.1.9. Why MySQL? I'm interested in seeing Bugzilla run on Oracle/Sybase/Msql/PostgreSQL/MSSQL?
A.1.10. Why do the scripts say "/usr/bonsaitools/bin/perl" instead of "/usr/bin/perl" or something else?
A.2.1. What about Red Hat Bugzilla?
A.2.2. What are the primary benefits of Red Hat Bugzilla?
A.2.3. What's the current status of Red Hat Bugzilla?
A.3.1. What is Loki Bugzilla (Fenris)?
A.4.1. Is Bugzilla web-based or do you have to have specific software or specific operating system on your machine?
A.4.2. Has anyone you know of already done any Bugzilla integration with Perforce (SCM software)?
A.4.3. Does Bugzilla allow the user to track multiple projects?
A.4.4. If I am on many projects, and search for all bugs assigned to me, will Bugzilla list them for me and allow me to sort by project, severity etc?
A.4.5. Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes, are there any that are NOT allowed?
A.4.6. Does Bugzilla allow us to define our own priorities and levels? Do we have complete freedom to change the labels of fields and format of them, and the choice of acceptable values? @@ -238,7 +238,7 @@ HREF="faq.html#AEN1924" >
A.4.7. The index.html page doesn't show the footer. It's really annoying to have to go to the querypage just to check my "my bugs" link. How do I get a footer on static HTML pages? @@ -246,35 +246,35 @@ HREF="faq.html#AEN1931" >
A.4.8. Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :)
A.4.9. Is there email notification and if so, what do you see when you get an email? Do you see bug number and title or is it only the number?
A.4.10. Can email notification be set up to send to multiple people, some on the To List, CC List, BCC List etc?
A.4.11. If there is email notification, do users have to have any particular type of email application?
A.4.12. If I just wanted to track certain bugs, as they go through life, can I set it up to alert me via email whenever that bug changes, whether it be owner, status or description etc.? @@ -282,7 +282,7 @@ HREF="faq.html#AEN1978" >
A.4.13. Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template, could that template be imported into "matching" fields? If I wanted to take the results of a query @@ -291,47 +291,47 @@ HREF="faq.html#AEN1983" >
A.4.14. Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable?
A.4.15. Can a user create and save reports? Can they do this in Word format? Excel format?
A.4.16. Can a user re-run a report with a new project, same query?
A.4.17. Can a user modify an existing report and then save it into another name?
A.4.18. Does Bugzilla have the ability to search by word, phrase, compound search?
A.4.19. Can the admin person establish separate group and individual user privileges?
A.4.20. Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use or how are they notified? @@ -339,19 +339,19 @@ HREF="faq.html#AEN2021" >
A.4.21. Are there any backup features provided?
A.4.22. Can users be on the system while a backup is in progress?
A.4.23. What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to have? I need to find out if we were to go with Bugzilla, what types of @@ -361,7 +361,7 @@ HREF="faq.html#AEN2037" >
A.4.24. What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to install and a couple of hours per week to maintain and customize or is this @@ -371,7 +371,7 @@ HREF="faq.html#AEN2044" >
A.4.25. Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above?
A.5.1. How do I download and install Bugzilla?
A.5.2. How do I install Bugzilla on Windows NT?
A.5.3. Is there an easy way to change the Bugzilla cookie name?
A.6.1. How do I completely disable MySQL security if it's giving me problems (I've followed the instructions in the installation section of this guide!)?
A.6.2. Are there any security problems with Bugzilla?
A.6.3. I've implemented the security fixes mentioned in Chris Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, and am running into problems with MySQL no longer working correctly. @@ -444,48 +444,48 @@ HREF="faq.html#faq-email" >
A.7.1. I have a user who doesn't want to receive any more email from Bugzilla. How do I stop it entirely for this user?
A.7.2. I'm evaluating/testing Bugzilla, and don't want it to send email to anyone but me. How do I do it?
A.7.3. I want whineatnews.pl to whine at something more, or other than, only new bugs. How do I do it?
A.7.4. I don't like/want to use Procmail to hand mail off to bug_email.pl. What alternatives do I have?
A.7.5. How do I set up the email interface to submit/change bugs via email?
A.7.6. Email takes FOREVER to reach me from bugzilla -- it's extremely slow. What gives?
A.7.7. How come email never reaches me from bugzilla changes?
A.8.1. I've heard Bugzilla can be used with Oracle?
A.8.2. Bugs are missing from queries, but exist in the database (and I can pull them up by specifying the bug ID). What's wrong?
A.8.3. I think my database might be corrupted, or contain invalid entries. What do I do?
A.8.4. I want to manually edit some entries in my database. How?
A.8.5. I try to add myself as a user, but Bugzilla always tells me my password is wrong.
A.8.6. I think I've set up MySQL permissions correctly, but bugzilla still can't connect.
A.8.7. How do I synchronize bug information among multiple different Bugzilla databases?
A.8.8. Why do I get bizarre errors when trying to submit data, particularly problems with "groupset"?
A.8.9. How come even after I delete bugs, the long descriptions show up?
A.9.1. What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
A.9.2. Is there a "Bundle::Bugzilla" equivalent for Win32?
A.9.3. CGI's are failing with a "something.cgi is not a valid Windows NT application" error. Why?
A.9.4. Can I have some general instructions on how to make Bugzilla on Win32 work?
A.9.5. I'm having trouble with the perl modules for NT not being able to talk to to the database.
A.10.1. The query page is very confusing. Isn't there a simpler way to query?
A.10.2. I'm confused by the behavior of the "accept" button in the Show Bug form. Why doesn't it assign the bug to me when I accept it?
A.10.3. I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong?
A.10.4. Email submissions to Bugzilla that have attachments end up asking me to save it as a "cgi" file.
A.10.5. How do I change a keyword in Bugzilla, once some bugs are using it?
A.11.1. What bugs are in Bugzilla right now?
A.11.2. How can I change the default priority to a null value? For instance, have the default priority be "---" instead of "P2"?
A.11.3. What's the best way to submit patches? What guidelines should I follow?

A.1.1. Where can I find information about Bugzilla?

A.1.2. What license is Bugzilla distributed under? @@ -735,7 +735,7 @@ CLASS="qandaentry" CLASS="question" >

A.1.3. How do I get commercial support for Bugzilla? @@ -770,7 +770,7 @@ CLASS="qandaentry" CLASS="question" >

A.1.4. What major companies or projects are currently using Bugzilla @@ -878,7 +878,7 @@ CLASS="qandaentry" CLASS="question" >

A.1.5. Who maintains Bugzilla? @@ -905,7 +905,7 @@ CLASS="qandaentry" CLASS="question" >

A.1.6. How does Bugzilla stack up against other bug-tracking databases? @@ -944,7 +944,7 @@ CLASS="qandaentry" CLASS="question" >

A.1.7. How do I change my user name in Bugzilla? @@ -967,7 +967,7 @@ CLASS="qandaentry" CLASS="question" >

A.1.8. Why doesn't Bugzilla offer this or that feature or compatability @@ -1005,7 +1005,7 @@ CLASS="qandaentry" CLASS="question" >

A.1.9. Why MySQL? I'm interested in seeing Bugzilla run on @@ -1019,7 +1019,7 @@ CLASS="answer" > Terry Weissman answers,

You're not the only one. But

A.1.10. Why do the scripts say "/usr/bonsaitools/bin/perl" instead of @@ -1113,7 +1113,7 @@ CLASS="answer" >

Here's Terry Weissman's comment, for some historical context:

[This was] purely my own convention. I wanted a place to put a version of @@ -1206,7 +1206,7 @@ CLASS="qandaentry" CLASS="question" >

A.2.1. What about Red Hat Bugzilla? @@ -1230,7 +1230,7 @@ CLASS="answer" >

Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:

Somebody needs to take the ball and run with it. I'm the only @@ -1251,7 +1251,7 @@ CLASS="qandaentry" CLASS="question" >

A.2.2. What are the primary benefits of Red Hat Bugzilla? @@ -1267,7 +1267,7 @@ CLASS="answer" >Dave Lawrence:

For the record, we are not using any template type implementation for @@ -1381,7 +1381,7 @@ CLASS="qandaentry" CLASS="question" >

A.2.3. What's the current status of Red Hat Bugzilla? @@ -1427,7 +1427,7 @@ VALIGN="TOP" >Dave Lawrence:

I suppose the current thread warrants an update on the status of @@ -1492,7 +1492,7 @@ CLASS="qandaentry" CLASS="question" >

A.3.1. What is Loki Bugzilla (Fenris)? @@ -1509,7 +1509,7 @@ CLASS="answer" HREF="http://fenris.lokigames.com/" TARGET="_top" >http://fenris.lokigames.com. There are some advantages to using Fenris, chief being separation of comments based upon user privacy level, data hiding, forced login for any data retrieval, and some additional fields. Loki has mainted their code, originally a fork from the Bugzilla 2.8 code base, and it is quite a bit different than stock Bugzilla at this point. I recommend you stick with official Bugzilla version 2.14 rather than using a fork, but it's up to you. +>. There are some advantages to using Fenris, chief being separation of comments based upon user privacy level, data hiding, forced login for any data retrieval, and some additional fields. Loki has mainted their code, originally a fork from the Bugzilla 2.8 code base, and it is quite a bit different than stock Bugzilla at this point. I recommend you stick with official Bugzilla version 2.16 rather than using a fork, but it's up to you.

A.4.1. Is Bugzilla web-based or do you have to have specific software or @@ -1580,7 +1580,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.2. Has anyone you know of already done any Bugzilla integration with @@ -1604,7 +1604,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.3. Does Bugzilla allow the user to track multiple projects? @@ -1630,7 +1630,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.4. If I am on many projects, and search for all bugs assigned to me, will @@ -1653,7 +1653,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.5. Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes, @@ -1681,7 +1681,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.6. Does Bugzilla allow us to define our own priorities and levels? Do we @@ -1716,7 +1716,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.7. The index.html page doesn't show the footer. It's really annoying to have @@ -1901,7 +1901,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.8. Does Bugzilla provide any reporting features, metrics, graphs, etc? You @@ -1940,7 +1940,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.9. Is there email notification and if so, what do you see when you get an @@ -1965,7 +1965,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.10. Can email notification be set up to send to multiple @@ -1988,7 +1988,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.11. If there is email notification, do users have to have any particular @@ -2045,7 +2045,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.12. If I just wanted to track certain bugs, as they go through life, can I @@ -2072,7 +2072,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.13. Does Bugzilla allow data to be imported and exported? If I had outsiders @@ -2117,7 +2117,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.14. Has anyone converted Bugzilla to another language to be used in other @@ -2143,7 +2143,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.15. Can a user create and save reports? Can they do this in Word format? @@ -2166,7 +2166,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.16. Can a user re-run a report with a new project, same query? @@ -2188,7 +2188,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.17. Can a user modify an existing report and then save it into another name? @@ -2211,7 +2211,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.18. Does Bugzilla have the ability to search by word, phrase, compound @@ -2235,7 +2235,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.19. Can the admin person establish separate group and individual user @@ -2258,7 +2258,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.20. Does Bugzilla provide record locking when there is simultaneous access @@ -2283,7 +2283,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.21. Are there any backup features provided? @@ -2311,7 +2311,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.22. Can users be on the system while a backup is in progress? @@ -2335,7 +2335,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.23. What type of human resources are needed to be on staff to install and @@ -2374,7 +2374,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.24. What time frame are we looking at if we decide to hire people to install @@ -2405,7 +2405,7 @@ CLASS="qandaentry" CLASS="question" >

A.4.25. Is there any licensing fee or other fees for using Bugzilla? Any @@ -2435,7 +2435,7 @@ CLASS="qandaentry" CLASS="question" >

A.5.1. How do I download and install Bugzilla? @@ -2462,7 +2462,7 @@ CLASS="qandaentry" CLASS="question" >

A.5.2. How do I install Bugzilla on Windows NT? @@ -2485,7 +2485,7 @@ CLASS="qandaentry" CLASS="question" >

A.5.3. Is there an easy way to change the Bugzilla cookie name? @@ -2513,7 +2513,7 @@ CLASS="qandaentry" CLASS="question" >

A.6.1. How do I completely disable MySQL security if it's giving me problems @@ -2541,7 +2541,7 @@ CLASS="qandaentry" CLASS="question" >

A.6.2. Are there any security problems with Bugzilla? @@ -2566,7 +2566,7 @@ CLASS="qandaentry" CLASS="question" >

A.6.3. I've implemented the security fixes mentioned in Chris Yeh's security @@ -2598,7 +2598,7 @@ CLASS="qandaentry" CLASS="question" >

A.7.1. I have a user who doesn't want to receive any more email from Bugzilla. @@ -2622,7 +2622,7 @@ CLASS="qandaentry" CLASS="question" >

A.7.2. I'm evaluating/testing Bugzilla, and don't want it to send email to @@ -2646,7 +2646,7 @@ CLASS="qandaentry" CLASS="question" >

A.7.3. I want whineatnews.pl to whine at something more, or other than, only new @@ -2676,7 +2676,7 @@ CLASS="qandaentry" CLASS="question" >

A.7.4. I don't like/want to use Procmail to hand mail off to bug_email.pl. @@ -2692,7 +2692,7 @@ CLASS="answer" You can call bug_email.pl directly from your aliases file, with an entry like this:

bugzilla-daemon: "|/usr/local/bin/bugzilla/contrib/bug_email.pl" @@ -2711,7 +2711,7 @@ CLASS="qandaentry" CLASS="question" >

A.7.5. How do I set up the email interface to submit/change bugs via email? @@ -2734,7 +2734,7 @@ CLASS="qandaentry" CLASS="question" >

A.7.6. Email takes FOREVER to reach me from bugzilla -- it's extremely slow. @@ -2766,7 +2766,7 @@ CLASS="qandaentry" CLASS="question" >

A.7.7. How come email never reaches me from bugzilla changes? @@ -2802,7 +2802,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.1. I've heard Bugzilla can be used with Oracle? @@ -2827,7 +2827,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.2. Bugs are missing from queries, but exist in the database (and I can pull @@ -2862,7 +2862,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.3. I think my database might be corrupted, or contain invalid entries. What @@ -2907,7 +2907,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.4. I want to manually edit some entries in my database. How? @@ -2934,7 +2934,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.5. I try to add myself as a user, but Bugzilla always tells me my password is wrong. @@ -2958,7 +2958,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.6. I think I've set up MySQL permissions correctly, but bugzilla still can't @@ -2985,7 +2985,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.7. How do I synchronize bug information among multiple different Bugzilla @@ -3021,7 +3021,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.8. Why do I get bizarre errors when trying to submit data, particularly problems @@ -3047,7 +3047,7 @@ CLASS="qandaentry" CLASS="question" >

A.8.9. How come even after I delete bugs, the long descriptions show up? @@ -3059,7 +3059,7 @@ CLASS="answer" > - This should only happen with Bugzilla 2.14 if you are + This should only happen with Bugzilla 2.16 if you are using the "shadow database"

A.9.1. What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)? @@ -3112,7 +3112,7 @@ CLASS="qandaentry" CLASS="question" >

A.9.2. Is there a "Bundle::Bugzilla" equivalent for Win32? @@ -3136,7 +3136,7 @@ CLASS="qandaentry" CLASS="question" >

A.9.3. CGI's are failing with a "something.cgi is not a valid Windows NT @@ -3157,7 +3157,7 @@ CLASS="answer" >

Microsoft has some advice on this matter, as well:

"Set application mappings. In the ISM, map the extension for the script @@ -3180,7 +3180,7 @@ CLASS="qandaentry" CLASS="question" >

A.9.4. Can I have some general instructions on how to make Bugzilla on Win32 work? @@ -3292,7 +3292,7 @@ CLASS="qandaentry" CLASS="question" >

A.9.5. I'm having trouble with the perl modules for NT not being able to talk to @@ -3365,7 +3365,7 @@ CLASS="qandaentry" CLASS="question" >

A.10.1. The query page is very confusing. Isn't there a simpler way to query? @@ -3393,7 +3393,7 @@ CLASS="qandaentry" CLASS="question" >

A.10.2. I'm confused by the behavior of the "accept" button in the Show Bug form. @@ -3446,7 +3446,7 @@ CLASS="qandaentry" CLASS="question" >

A.10.3. I can't upload anything into the database via the "Create Attachment" @@ -3471,7 +3471,7 @@ CLASS="qandaentry" CLASS="question" >

A.10.4. Email submissions to Bugzilla that have attachments end up asking me to @@ -3496,7 +3496,7 @@ CLASS="qandaentry" CLASS="question" >

A.10.5. How do I change a keyword in Bugzilla, once some bugs are using it? @@ -3526,7 +3526,7 @@ CLASS="qandaentry" CLASS="question" >

A.11.1. What bugs are in Bugzilla right now? @@ -3570,7 +3570,7 @@ CLASS="qandaentry" CLASS="question" >

A.11.2. How can I change the default priority to a null value? For instance, have the default @@ -3602,7 +3602,7 @@ CLASS="qandaentry" CLASS="question" >

A.11.3. What's the best way to submit patches? What guidelines should I follow? -- cgit v1.2.1