From 58593ba9d058e7fdd2fbac2d45dafefcbc6bbb4e Mon Sep 17 00:00:00 2001 From: "barnboy%trilobyte.net" <> Date: Thu, 30 Aug 2001 00:25:24 +0000 Subject: Buncha' release updates. Moved all images to ./images so we don't have multiple copies of the same image, fixed these doc bugs (in no particular order): 94949 97070 97071 97114 96498 95970 96677 94953 96501 96679 97068 97191 97192 --- docs/html/faq.html | 677 +++++++++++++++++++++++++++++++---------------------- 1 file changed, 401 insertions(+), 276 deletions(-) (limited to 'docs/html/faq.html') diff --git a/docs/html/faq.html b/docs/html/faq.html index 0765b564a..eea2d6b3d 100644 --- a/docs/html/faq.html +++ b/docs/html/faq.html @@ -10,8 +10,8 @@ REL="HOME" TITLE="The Bugzilla Guide" HREF="index.html">Prev
A.1.1. Where can I find information about Bugzilla?
A.1.2. What license is Bugzilla distributed under?
A.1.3. How do I get commercial support for Bugzilla?
A.1.4. What major companies or projects are currently using Bugzilla for bug-tracking?
A.1.5. Who maintains Bugzilla?
A.1.6. How does Bugzilla stack up against other bug-tracking databases?
A.1.7. How do I change my user name in Bugzilla?
A.1.8. Why doesn't Bugzilla offer this or that feature or compatability with this other tracking software?
A.1.9. Why MySQL? I'm interested in seeing Bugzilla run on Oracle/Sybase/Msql/PostgreSQL/MSSQL?
A.1.10. Why do the scripts say "/usr/bonsaitools/bin/perl" instead of "/usr/bin/perl" or something else?
A.2.1. What about Red Hat Bugzilla?
A.2.2. What are the primary benefits of Red Hat Bugzilla?
A.2.3. What's the current status of Red Hat Bugzilla?
A.3.1. What is Loki Bugzilla (Fenris)?
A.4.1. Is Bugzilla web-based or do you have to have specific software or specific operating system on your machine?
A.4.2. Has anyone you know of already done any Bugzilla integration with Perforce (SCM software)?
A.4.3. Does Bugzilla allow the user to track multiple projects?
A.4.4. If I am on many projects, and search for all bugs assigned to me, will Bugzilla list them for me and allow me to sort by project, severity etc?
A.4.5. Does Bugzilla allow attachments (text, screenshots, urls etc)? If yes, are there any that are NOT allowed?
A.4.6. Does Bugzilla allow us to define our own priorities and levels? Do we have complete freedom to change the labels of fields and format of them, and the choice of acceptable values? @@ -237,7 +237,7 @@ HREF="faq.html#AEN1809" >
A.4.7. The index.html page doesn't show the footer. It's really annoying to have to go to the querypage just to check my "my bugs" link. How do I get a footer on static HTML pages? @@ -245,35 +245,35 @@ HREF="faq.html#AEN1814" >
A.4.8. Does Bugzilla provide any reporting features, metrics, graphs, etc? You know, the type of stuff that management likes to see. :)
A.4.9. Is there email notification and if so, what do you see when you get an email? Do you see bug number and title or is it only the number?
A.4.10. Can email notification be set up to send to multiple people, some on the To List, CC List, BCC List etc?
A.4.11. If there is email notification, do users have to have any particular type of email application?
A.4.12. If I just wanted to track certain bugs, as they go through life, can I set it up to alert me via email whenever that bug changes, whether it be owner, status or description etc.? @@ -281,7 +281,7 @@ HREF="faq.html#AEN1845" >
A.4.13. Does Bugzilla allow data to be imported and exported? If I had outsiders write up a bug report using a MS Word bug template, could that template be imported into "matching" fields? If I wanted to take the results of a query @@ -290,75 +290,67 @@ HREF="faq.html#AEN1850" >
A.4.14. Does Bugzilla allow fields to be added, changed or deleted? If I want to - customize the bug submission form to meet our needs, can I do that using our - terminology? -
A.4.15. Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable?
A.4.16. A.4.15. Can a user create and save reports? Can they do this in Word format? Excel format?
A.4.17. A.4.16. Can a user re-run a report with a new project, same query?
A.4.18. A.4.17. Can a user modify an existing report and then save it into another name?
A.4.19. A.4.18. Does Bugzilla have the ability to search by word, phrase, compound search?
A.4.20. A.4.19. Can the admin person establish separate group and individual user privileges?
A.4.21. A.4.20. Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use or how are they notified?
A.4.22. A.4.21. Are there any backup features provided?
A.4.23. A.4.22. Can users be on the system while a backup is in progress?
A.4.24. A.4.23. What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to have? I need to find out if we were to go with Bugzilla, what types of @@ -367,8 +359,8 @@ HREF="faq.html#AEN1909"
A.4.25. A.4.24. What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to install and a couple of hours per week to maintain and customize or is this @@ -377,8 +369,8 @@ HREF="faq.html#AEN1916"
A.4.26. A.4.25. Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above?
A.5.1. How do I download and install Bugzilla?
A.5.2. How do I install Bugzilla on Windows NT?
A.5.3. Is there an easy way to change the Bugzilla cookie name?
A.6.1. How do I completely disable MySQL security if it's giving me problems (I've followed the instructions in the installation section of this guide!)?
A.6.2. Are there any security problems with Bugzilla?
A.6.3. I've implemented the security fixes mentioned in Chris Yeh's security advisory of 5/10/2000 advising not to run MySQL as root, and am running into problems with MySQL no longer working correctly. @@ -451,48 +443,48 @@ HREF="faq.html#FAQ_EMAIL" >
A.7.1. I have a user who doesn't want to receive any more email from Bugzilla. How do I stop it entirely for this user?
A.7.2. I'm evaluating/testing Bugzilla, and don't want it to send email to anyone but me. How do I do it?
A.7.3. I want whineatnews.pl to whine at something more, or other than, only new bugs. How do I do it?
A.7.4. I don't like/want to use Procmail to hand mail off to bug_email.pl. What alternatives do I have?
A.7.5. How do I set up the email interface to submit/change bugs via email?
A.7.6. Email takes FOREVER to reach me from bugzilla -- it's extremely slow. What gives?
A.7.7. How come email never reaches me from bugzilla changes?
A.8.1. I've heard Bugzilla can be used with Oracle?
A.8.2. Bugs are missing from queries, but exist in the database (and I can pull them up by specifying the bug ID). What's wrong?
A.8.3. I think my database might be corrupted, or contain invalid entries. What do I do?
A.8.4. I want to manually edit some entries in my database. How?
A.8.5. I try to add myself as a user, but Bugzilla always tells me my password is wrong.
A.8.6. I think I've set up MySQL permissions correctly, but bugzilla still can't connect.
A.8.7. How do I synchronize bug information among multiple different Bugzilla databases?
A.8.8. Why do I get bizarre errors when trying to submit data, particularly problems with "groupset"?
A.8.9. How come even after I delete bugs, the long descriptions show up?
A.9.1. What is the easiest way to run Bugzilla on Win32 (Win98+/NT/2K)?
A.9.2. Is there a "Bundle::Bugzilla" equivalent for Win32?
A.9.3. CGI's are failing with a "something.cgi is not a valid Windows NT application" error. Why?
A.9.4. Can I have some general instructions on how to make Bugzilla on Win32 work?
A.9.5. I'm having trouble with the perl modules for NT not being able to talk to to the database.
A.10.1. The query page is very confusing. Isn't there a simpler way to query?
A.10.2. I'm confused by the behavior of the "accept" button in the Show Bug form. Why doesn't it assign the bug to me when I accept it?
A.10.3. I can't upload anything into the database via the "Create Attachment" link. What am I doing wrong?
A.10.4. Email submissions to Bugzilla that have attachments end up asking me to save it as a "cgi" file.
A.10.5. How do I change a keyword in Bugzilla, once some bugs are using it?
A.11.1. What bugs are in Bugzilla right now?
A.11.2. How can I change the default priority to a null value? For instance, have the default priority be "---" instead of "P2"?
A.11.3. What's the best way to submit patches? What guidelines should I follow?

A.1.1.

A.1.2.

A.1.3.

A.1.4.

A.1.5.

A.1.6.

A.1.7.

A.1.8.

A.1.9. Terry Weissman answers,

A.1.10.

Here's Terry Weissman's comment, for some historical context:

A.2.1.

Dave Lawrence, the original Red Hat Bugzilla maintainer, mentions:

A.2.2. Dave Lawrence:

A.2.3. Dave Lawrence:

A.3.1.

A.4.1.

A.4.2.

A.4.3.

A.4.4.

A.4.5.

A.4.6.

There is no GUI for adding fields to Bugzilla at this + time. You can follow development of this feature at + http://bugzilla.mozilla.org/show_bug.cgi?id=91037 +

A.4.7.

This was a late-breaking question for the Guide, so I just have to - quote the relevant newsgroup thread on it. -

It's possible to get the footer on the static index page using + Server Side Includes (SSI). The trick to doing this is making + sure that your web server is set up to allow SSI and specifically, + the #exec directive. You should also rename index.html + to index.shtml. +

> AFAIK, most sites (even if they have SSI enabled) won't have #exec cmd
-> enabled.  Perhaps what would be better is a #include virtual and a
-> footer.cgi the basically has the "require 'CGI.pl' and PutFooter command.
->
-> Please note that under most configurations, this also requires naming
-> the file from index.html to index.shtml (and making sure that it will
-> still be reconized as an index).  Personally, I think this is better on
-> a per-installation basis (perhaps add something to the FAQ that says how
-> to do this).
-
-Good point.  Yeah, easy enough to do, that it shouldn't be a big deal for
-someone to take it on if they want it.  FAQ is a good place for it.
-
-> Dave Miller wrote:
->
->> I did a little experimenting with getting the command menu and footer on
->> the end of the index page while leaving it as an HTML file...
->>
->> I was successful. :)
->>
->> I added this line:
->>
->> 
->>
->> Just before the </BODY> </HTML> at the end of the file.  And it worked.
->>
->> Thought I'd toss that out there.  Should I check this in?  For those that
->> have SSI disabled, it'll act like a comment, so I wouldn't think it would
->> break anything.
-   

After you've done all that, you can add the following line to + index.shtml: +
<!--#exec cmd="/usr/bin/perl -e &quot;require 'CGI.pl'; PutFooter();&quot;" -->
+

This line will be replaced with the actual HTML for the footer + when the page is requested, so you should put this line where you + want the footer to appear. +

Because this method depends on being able to use a #exec directive, + and most ISP's will not allow that, there is an alternative method. + You could have a small script (such as api.cgi) + that basically looks like: +
#!/usr/bonsaitools/bin/perl -w
+
+require 'globals.pl';
+
+if ($::FORM{sub} eq 'PutFooter') {
+    PutFooter();
+} else {
+    die 'api.cgi was incorrectly called';
+}
+ and then put this line in index.shtml. +
<!--#include virtual="api.cgi?sub=PutFooter"-->
+

This still requires being able to use Server Side Includes, if + this simply will not work for you, see bug 80183 + for a third option. +

A.4.8.

A.4.9.

A.4.10.

A.4.11.

A.4.12.

A.4.13.

A.4.14. Does Bugzilla allow fields to be added, changed or deleted? If I want to - customize the bug submission form to meet our needs, can I do that using our - terminology? -

Yes. -

A.4.15. Has anyone converted Bugzilla to another language to be used in other countries? Is it localizable?

A.4.16. A.4.15. Can a user create and save reports? Can they do this in Word format? Excel format?

A.4.17. A.4.16. Can a user re-run a report with a new project, same query?

A.4.18. A.4.17. Can a user modify an existing report and then save it into another name?

A.4.19. A.4.18. Does Bugzilla have the ability to search by word, phrase, compound search?

A.4.20. A.4.19. Can the admin person establish separate group and individual user privileges?

A.4.21. A.4.20. Does Bugzilla provide record locking when there is simultaneous access to the same bug? Does the second person get a notice that the bug is in use or how are they notified? @@ -2196,10 +2292,10 @@ CLASS="QANDAENTRY" CLASS="QUESTION" >

A.4.22. A.4.21. Are there any backup features provided?

A.4.23. A.4.22. Can users be on the system while a backup is in progress?

A.4.24. A.4.23. What type of human resources are needed to be on staff to install and maintain Bugzilla? Specifically, what type of skills does the person need to have? I need to find out if we were to go with Bugzilla, what types of @@ -2287,10 +2383,10 @@ CLASS="QANDAENTRY" CLASS="QUESTION" >

A.4.25. A.4.24. What time frame are we looking at if we decide to hire people to install and maintain the Bugzilla? Is this something that takes hours or weeks to install and a couple of hours per week to maintain and customize or is this @@ -2318,10 +2414,10 @@ CLASS="QANDAENTRY" CLASS="QUESTION" >

A.4.26. A.4.25. Is there any licensing fee or other fees for using Bugzilla? Any out-of-pocket cost other than the bodies needed as identified above?

A.5.1.

A.5.2.

A.5.3.

A.6.1.

A.6.2.

A.6.3.

A.7.1.

A.7.2.

A.7.3.

A.7.4. You can call bug_email.pl directly from your aliases file, with an entry like this:

A.7.5.

A.7.6. If you are using an alternate Mail Transport Agent (MTA other than sendmail), make sure the options given in the "processmail" script for all - instances of "sendmail" are correct for your MTA. If you are using Sendmail, - you may wish to delete the "-ODeliveryMode=deferred" option in the - "processmail" script for every invocation of "sendmail". (Be sure and leave - the "-t" option, though!) -

A better alternative is to change the "-O" option to - "-ODeliveryMode=background". This prevents Sendmail from hanging your - Bugzilla Perl processes if the domain to which it must send mail - is unavailable. + instances of "sendmail" are correct for your MTA.

This is now a configurable parameter called "sendmailnow", available - from editparams.cgi. +> If you are using Sendmail, try enabling "sendmailnow" in editparams.cgi. + If you are using Postfix, you will also need to enable "sendmailnow".

A.7.7.

A.8.1.

A.8.2.

A.8.3.

Run the "sanity check" utility (./sanitycheck.cgi in the bugzilla_home - directory) to see! If it all comes back, you're OK. If it doesn't come back - OK (i.e. any red letters), there are certain things Bugzilla can recover - from and certain things it can't. If it can't auto-recover, I hope you're - familiar with mysqladmin commands or have installed another way to manage - your database... +> Run the "sanity check" utility + (./sanitycheck.cgi in the + Bugzilla_home directory) from your web browser to see! If + it finishes without errors, you're + probably OK. If it doesn't come back + OK (i.e. any red letters), there are certain things + Bugzilla can recover from and certain things it can't. If + it can't auto-recover, I hope you're familiar with + mysqladmin commands or have installed another way to + manage your database. Sanity Check, although it is a good + basic check on your database integrity, by no means is a + substitute for competent database administration and + avoiding deletion of data. It is not exhaustive, and was + created to do a basic check for the most common problems + in Bugzilla databases.

A.8.4.

A.8.5.

A.8.6.

A.8.7.

A.8.8.

A.8.9.

Delete everything from $BUZILLA_HOME/shadow. Bugzilla creates shadow - files there, with each filename corresponding to a - bug number. Also be sure to run syncshadowdb to make sure, if you are using - a shadow database, that the shadow database is current. +> This should only happen with Bugzilla 2.14 if you are + using the "shadow database" feature, and your + shadow database is out of sync. Try running + syncshadowdb + -syncall to make sure your shadow + database is in synch with your primary database.

A.9.1.

A.9.2.

A.9.3.

Microsoft has some advice on this matter, as well:

A.9.4.

A.9.5.

A.10.1.

A.10.2.

A.10.3.

A.10.4.

A.10.5.

A.11.1. Try this link to view current bugs or requests for enhancement for Bugzilla.

You can view bugs marked for 2.14 release +> You can view bugs marked for 2.16 release here. - This list includes bugs for the 2.14 release that have already + This list includes bugs for the 2.16 release that have already been fixed and checked into CVS. Please consult the

A.11.2.

A.11.3.

  • Enter a bug into bugzilla.mozilla.org for the "Webtools" product, - "Bugzilla" component. +> Enter a bug into bugzilla.mozilla.org for the "Bugzilla" + product.

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